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CAPACITY BUILDING FOR PT OPERATORS, PLANNERS & REGULATORS

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CAPACITY BUILDING FOR PT OPERATORS, PLANNERS & REGULATORS BY WINNIE V. MITULLAH UNIVERSITY OF NAIROBI INSTITUTE FOR DEVELOPMENT STUDIES (IDS) URL: Prepared for
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CAPACITY BUILDING FOR PT OPERATORS, PLANNERS & REGULATORS BY WINNIE V. MITULLAH UNIVERSITY OF NAIROBI INSTITUTE FOR DEVELOPMENT STUDIES (IDS) URL: Prepared for Sub-Regional Workshop on `Promoting Sootfree Sustainable Public Transport in Africa st May, 2016, Nairobi, Kenya University of Nairobi ISO 9001: Certified CONTENT Introduction Justification for Capacity building Capacity building Needs Targeting capacity building needs - Cross-cutting needs - Speciliased needs Conclusions University of Nairobi ISO 9001: Certified INTRODUCTION Importance of understanding Informal Public Transport (IPT) - Role of IPT in public transport - Characteristics of IPT - Centrality of government - Potential & gaps in IPT - Addressing gaps in IPT through capacity building Skewed Capacity building University of Nairobi ISO 9001: Certified Characteristics of IPT - Fragmentation INTRODUCTION - Cash based system - Demand responsiveness (flexibility - Unscheduled services - Individual ownership of vehicles - Few contracts in place - No/limited operating subsidies - Wide variety of management styles Outcome: Limited adherence to transport regulation policy, city planning including road use; traffic safety regulation & legal requirements employment & taxes University of Nairobi ISO 9001: Certified JUSTIFICATION FOR CAPACITY BUILDING Lack of knowledge & education on IPT Operational and institutional deficits - Performance is below expectation of customers, other road users, & authorities - Minimal corporate management structures SACCOs - Budding forms of management (company, franchise) - Insufficient knowledge of policy, Safety regulations and measures - Poor vehicle maintenance and vehicle replacement - Irregular fares/additional fees/refusal to carry some passengers University of Nairobi ISO 9001: Certified JUSTIFICATION FOR CAPACITY BUILDING Selective compliance in line with operating strategies - Low levels of compliance with safety regulations - Unroad-worthy vehicles - Reckless driver behavior - Aggressive & dangerous competition Lack of business planning for high quality services - Understanding business environment - Development of business plan - Operation skills - Customer care University of Nairobi ISO 9001: Certified JUSTIFICATION FOR CAPACITY BUILDING Most operators are astute managers of cash flow in a cash-based industry, but gaining an ability to understand an income statement and other business fundamentals gives them the tools with which to measure, and therefore improve, their success as business people (Bonisile Makubalo, Director of Cooperative Affairs at SA Taxi) University of Nairobi ISO 9001: Certified JUSTIFICATION FOR CAPACITY BUILDING to be a catalyst for economic development in the taxi sector through sharing valuable business information and laws that affect the industry and the sector, providing critical financial, business and investment planning advice to all entrepreneurs involved in the sector (Taxi Ndaba, SA Association) Research shows that operators with formal training and management are better managers of both finance and human resources than those without such training University of Nairobi ISO 9001: Certified CAPACITY BUILDING NEEDS Policy, Safety regulations and measures - Prominence of Air Quality - Actors, roles & coordination - Road signage & usage - Safe driving practices - First Aid Measures - Respect for other road users Business planning for high quality services University of Nairobi ISO 9001: Certified CAPACITY BUILDING NEEDS Fleet management - Scheduling & adherence to schedules & service quality specifications - Setting fares & fees - Vehicle condition assessment - Vehicle maintenance, - Vehicle depreciation costs & replacement Human resource management - Human resource operations manual - Human resource (drivers & conductors; other employees) contracting - Dispute resolution & internal disciplinary processes University of Nairobi ISO 9001: Certified CAPACITY BUILDING NEEDS Preparing audited financial accounts - Book keeping - Tax Compliance - Internal and external auditing University of Nairobi ISO 9001: Certified Targeting Capacity Building: Cross-Cutting Needs Management Planners Regulators Transport & Air Quality Transport & Air Quality Transport & Air Quality Role of IPT Role of IPT Role of IPT Policies, safety regulations & measures Policies, safety regulations & measures Policies, safety regulations & measures Coordination of actors Coordination of actors Coordination of actors Monitoring & evaluation Monitoring & evaluation Monitoring & evaluation University of Nairobi ISO 9001: Certified Targeting Capacity Building: Management Planners Regulators Business planning for high quality services Fare fixing & cost benefit analysis Fleet management Speciliased Needs Access and Mobility Spatial Planning & Public Transport Integrated Transport planning Standards & Regulations Road safety & safety audits Compliance & Supervision of IPT operators Human resource management Preparing audited and financial accounts Transport networks Coordination of IPT operators. University of Nairobi ISO 9001: Certified Concluding Remarks Identifying needs & sequencing Prioritization of training needs Sensitivity to IPT environment Designing appropriate capacity building approach Cost of capacity building Life long Capacity Building Creating and Building own best models University of Nairobi ISO 9001: Certified
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