A Practical Guide For Implementing Web 2 0 Learning

A Practical Guide for Implementing Web 2.0 Learning is a tool no business professional should go without reviewing. This was delivered at the Aberdeen HCM 2009 Summit held in Atlanta. I will post more of these findings as I review them and clean them for client specific content, execept who the author is and how to contact them.Lynn Clemons - Shared Learning Sorce.
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  • 1. It’s in the Mix: How Collaborative, On‐Demand, and Mobile  Learning Drive Your Business  Webcast Take Aways  Copyright © 2008 Vangent, Inc. All Rights Reserved.  1 North Dearborn Street • Suite 1600 • Chicago, IL 60602 USA  800­922­7343 • • www.vangent­ 
  • 2. Consider On‐Demand Learning When…  •  Learner support requirements are time sensitive, frequent, or unpredictable  Business Need  •  Timely and/or critical to push new learning content to the field  •  Support essential to task completion / business execution  •  Can provide on demand learning with minimal and even no  technology infrastructure  Your Infrastructure  •  Can be delivered through mobile device, intranet/Internet, EPSS, job aid  •  Fast‐paced work environment  Organizational Culture  •  High levels of motivation and culture of self‐reliance  •  Encourages learning independence  •  Independent and resourceful  •  Demand‐driven, need it now framework  Audience  •  Varying schedules  •  May include sales, customer service, field support, operations  •  Proper task execution is mission critical  •  Memorization of long or infrequently used procedures is not prudent  Type of Performance  •  Processes and procedures frequently change, or are customized  •  Tasks are not routine, or high volume of new information 2  Copyright © 2008 Vangent, Inc. All Rights Reserved 
  • 3. Consider Collaborative Learning When…  •  Share best practices (e.g. innovation, problem solving)  Business Need  •  Shorten workgroup learning curve, improve team performance  •  Strengthen interpersonal and collaboration skills  •  Can achieve with minimal and even no technology infrastructure  Your Infrastructure  •  Virtual collaboration requires an Internet connection and an application  •  Encourages group interaction and teamwork  Organizational Culture  •  Values collaboration and shared perspectives  •  Supports continuous learning  •  Conditioned to working in team environments; collaborative  Audience  •  Willing to share ideas and knowledge  •  Accustomed to utilizing shared resources and knowledge bases  •  Interpersonal skills  •  Problem solving  Type of Performance  •  Decision making  •  Observed and coached practice •  Processes and procedures  3  Copyright © 2008 Vangent, Inc. All Rights Reserved 
  • 4. Consider mLearning When…  •  Reaching a large, dispersed, and mobile audience  Business Need  •  Providing just‐in‐time learning, refresher, or coaching anywhere, anytime  •  Decreasing training‐related downtime  Your Infrastructure  •  Is developed – best results if mobile infrastructure is already in place  •  Is open to trying new technologies and approaches  Organizational Culture  •  Sees mobile technology as a useful tool  •  Communicates in small, frequent bursts  •  Needs small segments of targeted information on a regular basis  •  Is mobile, has windows of downtime  Audience  •  Uses a mobile device  •  Has little time for learning  •  Performance can be packaged in small chunks  Type of Performance  •  Brief knowledge updates and reminders  •  Ongoing assessments 4  Copyright © 2008 Vangent, Inc. All Rights Reserved 
  • 5. Consider this:  •  The business need  Seek to understand pressing business issues, and how those might be  impacted by Web 2.0 Learning.  Web 2.0 Learning should not be a solution looking for a problem.  •  Your infrastructure  Thoroughly research the current and planned technology infrastructure.  What does the internal technology landscape look like?  •  The organizational culture  Understand the demand for remote business applications within your organization.  How are these applications being used, and who is using them?  •  Characteristics of your target audience  Poll the learning audiences to better understand their learning challenges, requirements, etc.  Gather their feedback about existing approaches, Web 2.0 learning technologies.  •  Return and risk  Identify the situations that offer the best potential for convincing ROI, and rollout success.  Pick a situation that offers  the greatest impact, and develop a business case.  Best Practice Considerations  for Implementing Web 2.0 Learning  •  Learning Leader Role: Consultant, Problem Solver, Evangelist, Standards Setter  •  Ensure the solution defines the technology and not the opposite  •  Understand and adhere to all technology side requirements  •  Determine learning management tracking requirements  •  Start small – high value, low risk, ease of deployment  •  Level set perceptions, expectations, and benefits among business line leaders 5  Copyright © 2008 Vangent, Inc. All Rights Reserved 
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