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Assessment Intro Ppt Coloredit Jen+Restored Links.2008.12.17

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1. Assessment @ CUL a quick introduction 2. before assessment… 3. … after assessment 4. What is assessment? <ul><li>“ To assess, in general, is to…
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  • 1. Assessment @ CUL a quick introduction
  • 2. before assessment…
  • 3. … after assessment
  • 4. What is assessment? <ul><li>“ To assess, in general, is to determine the importance, size, or value of; to evaluate. </li></ul><ul><li>Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .” </li></ul><ul><li>ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
  • 5. “ Assessment” exists in many fields <ul><li>Some examples: </li></ul><ul><ul><li>Education : learning outcomes </li></ul></ul><ul><ul><li>Auto Industry : crash tests </li></ul></ul><ul><ul><li>Web design : usability studies </li></ul></ul><ul><ul><li>Business : market research </li></ul></ul>
  • 6. Why should we use assessment? <ul><li>To know more about library users and their needs </li></ul><ul><li>To investigate possible new library services or resources </li></ul><ul><li>To know more about your library </li></ul><ul><li>To help allocate library resources </li></ul><ul><li>Adapted from ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
  • 7. Some assessment tools you might use: <ul><li>Surveys </li></ul><ul><li>Focus groups </li></ul><ul><li>Interviews </li></ul><ul><li>Observational studies </li></ul><ul><li>Website usability studies </li></ul><ul><li>Collection use tools </li></ul><ul><li>Anthropological methods </li></ul>
  • 8. Building a Culture of Assessment <ul><li>A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis. </li></ul><ul><li>A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations. </li></ul><ul><li>From Amos Lakos: Implementing a “Culture of Assessment” Within the Information Commons (2004) </li></ul>
  • 9. Assessment is not : <ul><li>Evaluation of staff’s personal performance </li></ul><ul><li>A way to see which library is “better” </li></ul><ul><li>Anecdotal </li></ul>
  • 10. <ul><li>“ Assessment encompasses all areas of information gathering (qualitative and quantitative) and analysis in relation to decision-making and the management of the Libraries.” </li></ul><ul><li>– CUL Assessment Plan </li></ul>Assessment @ CUL
  • 11. Assessment @ CUL <ul><li>Core principles: </li></ul><ul><li>Improve service quality </li></ul><ul><li>Gather high quality information to support library initiatives </li></ul><ul><li>Analyze the information gathered </li></ul><ul><li>Use assessment results to inform decisions </li></ul><ul><li>Provide staff with access to the data they need </li></ul><ul><li>Build a culture of assessment </li></ul>
  • 12. Who conducts assessment @ CUL? <ul><li>Jeff Carroll (Collection Development) </li></ul><ul><li>Joanna DiPasquale (LDPD) </li></ul><ul><li>Joel Fine (Financial Services) </li></ul><ul><li>Regina Golia ( ex officio, Training) </li></ul><ul><li>Terry Kirchner (Access Services) </li></ul><ul><li>Andy Moore (Butler Reserves) </li></ul><ul><li>Nick Patterson (Access Services) </li></ul><ul><li>Jennifer Rutner (Assessment Librarian, Chair ) </li></ul><ul><li>Chengzhi Wang (Reference Services) </li></ul>2. The Assessment Working Group (AWG) <ul><li>Everyone in the Libraries! </li></ul><ul><li>CUL staff constantly gather data and make informed decisions, and always have. </li></ul>
  • 13. Some Assessment Successes @ CUL <ul><li>Geology Library Renovation Questionnaire </li></ul><ul><li>Digital Social Science Center User Needs Assessment </li></ul><ul><li>Virtual Reference Assessment </li></ul><ul><li>Developing an Assessment Plan for the Libraries </li></ul><ul><li>Building a culture of assessment at the Libraries </li></ul><ul><li>Establishing Assessment Forums for CUL staff </li></ul><ul><li>The Assessment Center on SWIFT – a staff resource </li></ul>
  • 14. An Assessment Example from CUL <ul><li>Project: Digital Social Sciences Center (DSSC) Needs Assessment </li></ul><ul><li>Goals: Understand space, technology, and staffing needs to build the best DSSC possible </li></ul><ul><li>Results : Here on CUL Assessment Center </li></ul><ul><li>https://www1.columbia.edu/sec/cu/libraries/staffweb/adm/assessment/results/dssc.html </li></ul>
  • 15. Some AWG Services for Staff <ul><li>Assessment Project Consultations </li></ul><ul><ul><li>help staff identify information needs </li></ul></ul><ul><ul><li>help staff selecting and developing assessment tools/methods </li></ul></ul><ul><ul><li>help staff analyze and apply data </li></ul></ul><ul><li>Present Assessment Forums once each semester </li></ul><ul><li>Help build a culture of assessment </li></ul><ul><li>Provide info, data & support through the Assessment </li></ul><ul><li>Center on SWIFT </li></ul>
  • 16. Getting Started with Assessment <ul><li>S tart early It’s never too early to contact the AWG about an assessment need. </li></ul><ul><li>Fill out the assessment initiation form </li></ul><ul><li>Ensure adequate time & staff support to respond to the information gathered </li></ul><ul><li>Choose the right assessment tools </li></ul><ul><li>Apply the information to your library </li></ul><ul><li>The AWG can help! </li></ul>
  • 17. Contact us with questions! <ul><li>Assessment Working Group </li></ul><ul><li>[email_address] </li></ul>More information: Assessment Center (on SWIFT) https://www1.columbia.edu/sec/cu/libraries/staffweb/adm/assessment/index.html
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