Bipin-Resume Updated

1. 1 Resume Bipin S.Kandalgaonkar B2/ 401 Sukh Sheetal CHS SOC Ltd, Besides R Mall Ghodbunder Road, Manpada, Thane [WEST] MUMBAI 400607 Mob.9167002500/ 7738371413 E-mail:…
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  • 1. 1 Resume Bipin S.Kandalgaonkar B2/ 401 Sukh Sheetal CHS SOC Ltd, Besides R Mall Ghodbunder Road, Manpada, Thane [WEST] MUMBAI 400607 Mob.9167002500/ 7738371413 E-mail: or ______________________________________________________ Career Objective: A career with an organization that provides a challenging work environment, Promotesopenness, rewards, merits & sufficient avenues for growth. Overall 22 Years’ Experience in Courier & Logistics, Ecommerce Platform last Mile & Presently working for Hyper Local commerce Platform. Experience Summary Company Duration Total Experience. Quick Xpress Delivery P Ltd [QXD] July 2016 till Date Current till date Cart Hero Technologies [] July 2015 July 2016 1 Year. W.S Retail Services [C/o] Sept 2011 to July 2015 4 Years. Deccan 360 Cargo & Logistics P Ltd. Aug 2010 till date Aug 2011 1 Year. Blue Dart Express Ltd. May 1994 to July 2010 16 Years. Core Competency  Excellent understanding of Courier/Ecommerce & Hyper logistics operations  Excellent communication and presentation skills  Planning, organizing, directing, controlling and evaluating all the activities related to operations.  Ability to adapt as per evolving business requirements  Understanding of business process excellence and customer excellence  Excellent understanding of business operations expansions for ecommerce logistics  People management, client management and vendor management
  • 2. 2 Achievements Company Achievements Quick Xpress Delivery [QXD] [July2016 till Date • Currently a new Start up funded by RSHR Team Solution. • Co – Founder of the Company. • Taking care of overall Logistics Solution. • Catering into Last mile under one roof, Ecom/Hyper Local & Courier. • Just 4 Months Old Company Started by me & My Colleague. • Have entered into various Aggregators in Hyper Local such as Hola Chef/ Grofers /Subway & Chain of restaurants. • Entered into contract with Ex Co Blue Dart Express Ltd. • CartHero Technologies • Appointed as a Senior manager for Mumbai Region [City Head] handling Supply & Fulfillment. • Company format being new to Hyper Local Commerce. • Working on Taxi Format alike Uber –Ola Cabs & taxi for sure. • A Complete non Static Hub format. • Involved in Getting Pan Mumbai Live for Last Mile deliveries. • Achieved Hiring 900 Delivery Boys in a short span of 2 Months. • Build up Process of Last Mile handling team over the field without any Static Hubs. • Achieved 5 K Order marked for Mumbai in Just 3 Months’ Time on week days & 7K during Weekends. • Topped Pan India in terms of Quality & Process flow for Last Mile. • Created a Backhand Team who would be responsible for Tracking Live Drivers / Ensuring minimal Cancelation, Denials. • Keeping Tab on Stock out Situations on Localities and ensure proper actions are been taken to avoid the same. [] [July 2015 –July 2016] Sr Manager Supply & Fulfillment.
  • 3. 3 W.S Retail Services [C/o • Appointed as an Area Manager Operations for Mumbai region as on Sept 2011. • Involved in New Set up plans across Mumbai & Navi Mumbai Region. • Framed New Audit Checklist across Pan India Level at • Involved in bringing Quality work ,In Br Hubs with regards to deliveries /Reverse Pickup . • Maintaining Per Fe cost within the region Promoted as a Regional Manager Operations in the Month of Aug 2012 • Responsible for overall Last Mile Operations of Maharashtra & Goa Handled 32 Hubs under my Supervision. • Maintaining 90% Day 0 delivery throughout the Region. • Appointed as a part of Expansion Team opening New Setups throughout Maharashtra & Goa….Opened Hubs such as Aurangabad/Sangli /Kolhapur/Jalgaon/Nashik /Nagpur & Goa Region. • Reframing Manpower /Infra Structure Work for new setups independently. • Monitoring Market Place pickups & Extending Reach throughout Mumbai/Pune /Goa & Rest of Maharashtra. • Handled Mumbai Operations Post Expansions & Introduction of Market place with a Team of 850 Fe/96 Teamleaders & 22 Hub Incharge with 6 Area Managers reporting under me. • 60% of the overall loads were contributed my Mumbai for West Region. • Genrated Direct 3PL Vendors for Ourscourcing deliveries in case of Crisis Or Spike in loads. • Was Upgraded as SM1 in the month of Jan 2015.] [Sept 2011-July 2015] Regional Manager Operations .
  • 4. 4 Deccan 360 Cargo & Streamlined Vasai Service centre which was in a Mess. Conducted Training program with regards to Operational process. Handled Service Stations Chembur, Bandra-Kurla Complex, Navi Mumbai & Vasai. Logistics P Ltd [Aug 2010-Till date] Area Manager Operations Managing credit collections through operations staffs . Maintaining records needed for Quality Operations. Franchisee Development. Customer addition / retention. Vendor Development. Timely MIS to H.O. / R.O. Ensure yield per kg maintained as per managements costing. Fortnight review of operations teams against target. Blue Dart Express Ltd. Maintained consistency in Companies Management Business Objectives. Vendor Development. Manpower Recruitment of PDA / TSR. [May 1994-Jul 2010] Sr Operations Executive Appointed as a Internal Quality Auditor for the year 2008. Maintaining Quality Records of day to day as per ISO standards. Successfully conducted Audit for Branches & Warehouse in a year and timely closure of all audit queries. Stopped all mis-expenses at branch by close monitoring & frequent audit. Vehicle Hire Cost Controlby clubbing multiple deliveries. Vendor Development [Adhoc Agents] Maintained overall Net Service Level by 95% & above of the Branch.
  • 5. 5 • Successfully Implemented credit Collection in the Branch with the support of TSR’s & Sales staff. • Retreived Cash Loss customers by converting them into Profit. • Awarded Merit Certificate & Bravo Medal for being an Out-standing employee. • Have got recognistion for supporting other Branches for Coordinating Reliance Loads & queries. • Conducted Training Program on Operations & Awareness training. Handled a vast Branch comprising of 4 Service centers & 2 R Franchisees. Professional Experience :- 1. :- India’s Leading Hyper Local Commerce Company headquartered in Bangalore , Established in the Year Jan 2015 By Ex Flipkart employees Arpit Dave & Mohit Kumar With a Vision for creating Logistics to a next level. Duration : From July 2015 Till Date. Presently working as a Senior Manager Supply & Fulfillment [City head] Handling Overall Supply & Fulfillment for Pan Mumbai. • Responsible for Generating Supplies for handling Last mile delivery. • Responsible for Fulfillment i.e is Last Mile for Hyper Local Merchants categories such as delivering Food / Laundry /Grocery/Pizza’s /Cakes Etc. • Working Closely with Business Development team on Increasing Demands. • Working on Analytical Data & Improving Localities & Utilization. • Keeping Quality Checks on field & Ensure the Service level doesn’t drop. • Build a Platform & Team for Handling Ecommerce Shipments on Hyper Local Dash board. • Handled Myntra Loads during BBD. • Topped Pan India Utilization for DB’s in Mumbai • Due to start up, Planned and build in Sub – Departments in handling various functions for improving the process & build in policies.
  • 6. 6 2. Flipkart is an Indian online shopping company headquartered in Bangalore, India, which was established in 2007 by Sachin Bansal and Binny Bansal (not related), both alumni of Indian Institute of Technology Delhi. It is among India’s largest online retailers. Duration: From Sept 2011 till date. Last worked as a Regional Manager 2 –Mumbai. • Initially during the Start had Headed Mumbai/Pune /Goa & Rest of Maharashtra Hubs under my Supervision. • Later when Mumbai started scaling & contributed 60% of overall West Loads was then given the responsibility of 22 Delivery Hubs [Last Mile] & 8 First Mile Hubs in Mumbai. • Reporting directly to the Zonal Manager & Dotted lines to the Sr Director Operations. • Maintaining Proper MIS with regards to Inwards Shpt’s for Mumbai Branch Hubs. • Ensuring Hub Level maintain the operations process as per Quality Assurance. • Follow ups to get timely Audit Report, scrutinized and Closer of Audit Findings. • Giving timely Updates of the overall performance to the Director & Fixing Issues as per the agreed timelines. • Supervision on Pickup & Delivery Activities to ensure smooth operations with minimal query, Throughout the Region. • Maintain Quality deliveries within the region. • To analyze the productivity of the Delivery Boy and optimize the cost on their Routes, Especially for Van delivery’s. • Maintain service levels as per target assigned by the organization. • Delegation of job responsibility to the Branch Hub Inchrgs / Team leaders ensure operations process as per companies Standard Operating Procedures. • Giving clear Mandates to the Area Managers to ensure the targets are met as per the KRA set by the Company. • Training on Operation Process flow /Awareness Training. • Ensure Manpower is hired as per the growing demands & Spike in loads. • Vendor Management for onboarding 3PL players for ADM Module. • Vendor Management for onboarding Vans for Loads Drop at Hub Level in Co-ordination with the Mother hub Team. • Working on Line Haul for Pune – Rest Of Maharashtra Hubs & Goa. • Ensuring Loads are dropped as per the Scheduled mandates given to the Vendors. 3. Deccan 360 Cargo & Logistics P Ltd. Deccan 360 Cargo & Logistics a 2 year old organization founded by Capt Gopinath to create another Bench mark in Logistics & Cargo Business as done in passenger air craft. Duration: From Aug 2010 to Aug 2011. Worked as an Asst Manager Operation at Vasai office Mumbai.
  • 7. 7 Responsibility:- • Handling Overall Branch Operation both Inbound & Outbound. • Was based at Vasai comprising of Hub Operation activity. • Delegation of job responsibility to the concerned Duty Officer / Supervisor and ensure operations process as per companies norms & standards. • Handling entire courier and air cargo operations of the branches and the hub of pick up /delivery and connections of the loads to respective sector through network routes. • Controlling data-entry of loads prior to network/local connections. • Supervision on Pickup & Delivery Activities to ensure smooth operations with minimal query. • Maintaining proper MIS with regards to Inbound & Outbound loads on a monthly basis. • Preparing presentations for customer / Internal meetings. • Warehouse Function: Taking care of timely stock transfer and local deliveries. • Franchisee Development. • Vendor Development: Fixing of Vendors & co-Loaders. • Maintain service levels as per target assigned by the organization. • Maintaining MIS/Reports of National / Regional customer. 4. Blue Dart Express Ltd. Blue Dart Express Ltd South Asia leading Company Cargo & Express Industry in India Duration: From May 1994 to July 2010. Worked as Senior Executive–Operations based at Mumbai. Responsibility:- • Branch Operations comprising of 25 Staffs reporting to me with daily interaction & work allocation. • Control over Operations: Daily monitoring of Market trends of Vehicle Hire and Controlover Operations Cost. • 97% Placement efficiency buildup in operation team. • Control over data entry: Taking daily MIS and controlling overall data entry of AWB’s & POD’s. • Control over Cash & Accounts: Monitoring daily cash transactions. • New Business Development: Visiting New Potential Customers and getting New Business along with the Sales Managers. • Control over Billing & Collection: Daily average Rs. 10 Lacs Freight & Adhocs Bills prepared and send to Head Office for payment. • Vendor Development: Fixing of Vendors & co-Loaders. • Placement: Timely and cost effective Vehicles placement and maintained Vehicle placement service level by 97%. • Warehouse Function: Looking after the Warehouse activities timely Pickups and deliveries.[Handled Bhiwandi/Hub]
  • 8. 8 • Freight Audit; Identify Revenue Leakages & Misappropriation & Controlling. • Collection /Validation of market rates & Circulation to TOP Management. • Company Major Route-Vendor Development. • Cost validation - Major Rates Quotation. • Follow ups to get timely Audit Report, scrutinized and Closer of Audit Findings. • Handled Projects Like Tata Steel/Cams /HDFC Bank/HSBC Cards. • Pod Collection & Monitoring. • Training on on Operation Process flow /Awarness Training. • Generating Monthly MIS for the Branch & send it to the Top Management on a Monthly basis. • Solely Responsible for West1 BDE Franchisee’s mainly Dombivali & Ambernath Branch which was an added responsibility. • See to it that the RSPs [Franchisee’s] Adhere to the companies norms & follow the operations Process flow. • Prepare the Operation budget for the Branch • Analyze Service Centre wise loads and planning of new routes. • Planning new offices in cities to increase the reach. • Preparing process and ensure implementation. • Visiting major clients and getting feedback of the service provided and preparing new process for better service . • Checking the profitability of the clients and constantly finding ways and means to increase the same • Prepared the service level reports. To be monitored by all the RM's and operations on daily basis • To analyse the productivity of the courier and optimize the cost on courier routes. • Always maintain service levels as per target [MBOs] given by the Co . Academic Qualifications:- Course Institution Year B.Com Mumbai University .Mumbai 1994 Computer Knowledge : MS Office, MS Dos, Programs & Soft and E-Cargo etc. Personal Details Date of Birth : 23/10/1971 Marital Status : Married Language Known : Fluent in English, Hindi and Marathi
  • 9. 9 Strengths 1. Good Analytical and Reasoning ability 2. Excellent in communication and Presentations Skills 3. A Team Player 4. Have an Overall Knowledge of Logistics. 5. Timely Job Completion is my Moto. 6. Have an In-depth Knowledge of Courier /E-com & Hyper Local LMD Operations. Current CTC: - 13.5 Lacs. Place: Mumbai Date: (Bipin Kandalgaonkar)
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