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Business Process Re Engineering

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Radical Change: Business Process Re-Engineering John Davis 2 What is it? Reengineering is the fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. i.e. A rejection of incrementalism. Proposed by Hammond 1988 3 Why do it? ã New focus on customer needs ã Unleash creative potential of the organisation ã Recognise the increasing competitive nature
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  Radical Change: Business Process Re-Engineering John Davis  2 What is it? Reengineering is the fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. i.e. A rejection of incrementalism. Proposed by Hammond 1988  3 Why do it? ã New focus on customer needs ã Unleash creative potential of the organisation ã Recognise the increasing competitive nature of business ã Open up new markets ã Downward pressure on costs  4 What makes it special? ã Concentration on horizontal movements and processes across the organisation ã Identification on non-added value activities ã Radical nature of approach ã Concentration on outputs rather than inputs ã Redefines the role of the manager
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