Buyers Guide Mobile Workforce Management Solutions

Buyers Guide Mobile Workforce Management Solutions
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  1 Mobile Workforce Management Buyer’s Guide  Every Mobile Workforce Management provider has its own solutions with different levels of functionality and types of mobile devices to support. Plus, each offers different levels of training and ongoing customer support. This guide provides an overview of the top features a company should consider when selecting a MWM solution and provider.  2 How do you choose? Companies dependent on mobile employees are turning to mobile workforce management (MWM) systems as a way to better manage their employees in the  field, increase their productivity and reduce operational costs. There are many different MWM providers in the market today. Some are small, start-up companies with little experience, where others are larger companies where MWM is just a small part of the core business offering. This guide will give you an overview of features to evaluate when it comes time  for your company to choose an MWM solution.  3 Wide range of supported devices An ideal solution will support a wide range of mobile devices, from traditional feature and rugged phones to the latest smartphones and tablets on all the major platforms including iOS, Android and Blackberry. This will lower the chance that a company will be required to purchase new devices or provide a wide range of options if they are planning to equip their team with the latest mobile devices. Cloud-based deployment  There are some systems that are web-based and delivered over the cloud and others that are server-based and require on-site installation and maintenance. Cloud-based systems deliver many advantages over traditional server-based systems: they are much faster and easier to deploy, do not require additional IT sources or hardware investment, and are automatically updated by the vendor.  4 Employees’ personal phones Many businesses are discovering that their employees prefer to use their own smartphones during the workday versus using a business phone. For some businesses, it’s more cost effective to utilize their employees’ personal phones instead of company purchased devices. In either case, it’s important to choose a provider that supports the business decision that allows employees to use their own devices. Multi-carrier support  In many larger organizations, individual regions will have their own existing phone carrier relationships; perhaps the East works with Verizon where the South works with AT&T. In these situations, it’s important to ensure that the MFM provider can support deployment across multiple carriers.
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