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Chetan P Shah

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    chetspyah@gmail.com https://www.linkedin.com/in/chetanpshah/ +91-9699808699   Profile Summary  A Recognized Hands- On Leader and a very Strong People’s Manager with   Top Rated Performance and passion for creating operational and technological capabilities that have Long Lasting Impacts enabling Scale, Productivity and Efficiency Benefits. Business Unit Head  with experience in implementing and scaling operations via Technology capabilities  Leader who Excels in  Managing Global Operations with focus on building COEs driven by best in class on-shore/ off-shore teams and team members. Directed and managed cross-functional & multi-cultural teams and stakeholders using motivational leadership  with a focus, emphasis and delivering on exceeding expectation consistently. A  strategic planner with ability to understand the big picture and proficiency in  streamlining business operations, defining continuous improvement plans and processes bringing in technology innovations.   Consistently showcases ability to take on new roles and functions, setting up new teams, standardize and implement new systems and processes, culminating into successful implementation of Global Complex initiatives and target operating model  Academics Certifications CA  from ICAI in 1997  (49 th  CA-Inter/41 st   CA Foundation) B.Com  from Sydenham College in1996 ( 65% First Class) HSC from Sydenham College in1993 (72% First Class) SSC from St Mary’s High School ,SSC in 1991 (86% Distinction) 3TP –  Executive Education -  Senior Leaders Program –  IIMA –  Feb 2019  Advance Diploma in Global Business Service  from Hackett Institute of Management –  Nov 2018 IBM –   Block Chain Essentials   –  Jun 2019 Design Thinking  Innovation –  Jun 2019 Robotics Program Manager –  Sept 2019 Organizational Experience   Since Jul’01 with Citigroup / Citibank NA.  Growth Path: Senior Vice President - Head Digital Transformation Program (Citibank- Retail Bank) Aug’18 –   May’19  Senior Vice President -Global Lead –  Liquidity Reporting (Citibank Services India Pvt. Ltd.) Dec’16 –   Jul’18  Senior Vice President - Director Off-Shore Services (Citi Personal Wealth Management) NY / Mumbai Feb’07 –   Nov’16  Senior Manager - Global Delivery Lead (Eserve International ltd.) Jul’0 1 –   Feb’07   Citibank India –  Retail Bank Position :- Responsible for Change The Bank   Initiative, transforming legacy applications to Customer Centric - Digital Operating model  Reporting into Citibank India - Retail Head and Retail India O&T head Drove the Definition Phase of Customer Journeys  based on  Agile Methodology  across Deposits, Personal loans and Mortgages collaborating with Business heads and Regional Technology helping achieve the final closure on total Cost for the Initiative. Citi Finance & Risk Shared Services Position: - Asia Pacific Lead Responsible for Implementation of Standardized Liquidi ty Reporting System, reporting into India Center head of FRSS and Global Lead for Liquidity Management Program Set up the Liquidity Management Unit to drive implementation and testing of Reporting system as a part of Global Project ensuring implementation  and delivery of the initiative within the Fed Mandate timelines Recognition for  the Team from Global Citi Treasurer and Citi Platinum Award for Team and Self CHETAN SHAH Business Transformation| Global Service Delivery & Operations | Data Analytics | Program & Change Management | Knowledge and Learning Oriented    Citi Personal Wealth Management Position: - Cross Functional - Service Delivery Head –  Reporting into COO office of the Wealth Management Business. Responsible for 3 Business Operation Teams , expense base of USD 33.6 Million. PMO & Change Management –  30 FTE / Core Operations –  42 FTE / Data Analytic –  9 FTE PMO & Change Management:-   Institutionalized  Program Management Office ensuring streamlined process and routines  for new enhancement, testing and implementation increasing efficiencies and turnaround times and responsible for end to end implementation of vendor software. Set up and drove Transformation Office for Strategic Initiative of   migrating Data and Operations  to a third party technology platform supporting USD 3 billion in revenue, 3000 users and 200 interfaces over a period of 2 years in 2009-11, responsible for testing teams of 100 FTEs and 25000 test cases.  Led the set up and consolidation of Requirement and UAT testing teams empowering them to own detailed Business requirement, planning, execution, and training all users across all changes  reducing to considerable extent , issues post go-live, including for Rainbow Core Operations Set-up and Transitioned at least 30 activities  since 2012 to offshore, leading to cost saves of USD 6 million  and significant increase in efficiency, at least 10% year on year  Executing procedures for change in operations  involving charting business processes and studying workflow to design solutions, ensuring business functionality adherence including onshore to offshore, and thereby increasing the offshore team size f  rom 5 to 42 Acted as SPOC for driving US wealth management on the Global Consumer Platform –  Rainbow All SLA consistently met with 99% timelines and 95% accuracy rate   Data Analytics Setting up and testing of the Data Warehouse in 2011 and enhancing that to 9 FTE as a part of offshore initiative. Currently responsible for data analytics  reporting for the business, approx 100 BAU reports and 50 ad-hoc reports on a monthly basis   Successful generating an uptick on marketing campaigns conversion based on data mining and statistical analysis  generating opportunities, preempting Clients and FAs attrition and cross sells Initiated Management reporting  providing detailed Client insights, Return on assets, areas of growth, top revenue trends across new accounts other key drivers helping business decision making and reporting to Senior Management. E- Serve International Services Ltd Position :- Global Testing Delivery Lead –  Cash and Trade Teams . Reporting into Global Head of Cash Management Reengineering and Center Head for Verification and Validation Promoted  from Manager to Manager to Senior Manager in the shortest duration possible  Responsible for a testing team of 100 (started with 15 FTE in 2002) and managing stakeholders across North  America , Japan, Asia and Europe Defined and developed processes driving standardization and consistency  of end to end Management of User Acceptance Testing across the Regions ensuring seamless transition to new systems and processes. Structured processes around Stakeholder communication and Implementation of Training across Global & Regional Cash and Trade Business, UAT Teams, Software Developers and Business units.  First Team to initiate automation and defined to be an eXceed unit (COE center) in 2004, Team of the year awarded in 2005 Supported the Business as a S ingle point of contact for Financial and MIS  related functions for the Unit (300 FTE) Part of the committee for the entity for A ttrition and Core Training team for Induction. Initiated the Performance Testing as a new service offering. Prior to Jul’ 2001  GE Capital International Service - Assistant Manager Dec’00 –  July 2001 Transitioned 3 Accounting activities related to FAS-52 from Stamford Connecticut to Gurgaon, India Kotak Securities -  Assistant Vice President July 2000 to Nov’ 20 00 Preparation of Financial accounts and Cost management MIS, automated MIS via Excel Macro, reducing the turnaround time from 1 day to 2 hours. Deloitte Haskins and Sells –  Assistant Manager Audit March 1998-June 2000 Statutory and Internal Audits: Reliance Industries Ltd, Abu Dhabi Commercial Bank, Aegis Chemicals Special Other Key Assignment: Reformatting accounts from India GAAP to US GAAP for Reliance Industries
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