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Complaints management

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  1 | Page   Complaint Management System SUBMITTED TO GAUTAM BUDDH TECHNICAL UNIVERSITY, LUCKNOW (U.P.) FOR THE PARTIAL FULFILLMENT OF THE DEGREE OF MASTER IN COMPUTER APPLICATION SESSION 2009-2012   Under the Guidance of:   Submitted by:  Dr. Rajat Sheel Jain Gaurav Parashar Senior Professor 1009814013 IT Department 2010-13 IMS-Noida IMS-Noida INSTITUTE OF MANAGEMENT STUDIES, NOIDA (2013)  2 | Page   PERFORMA FOR APPROVAL OF THE MCA PROJECT (612) PROPOSAL 1. Roll No. 1009814013 2. Name of the student  Gaurav Parashar 3. E-mail:  gauravparashar@live.com 4. Mob. 9716437412   5. Title of the Project (612)  Complaint Management System 6. Name of the Mentor   Dr. Rajat Sheel Jain For Office Use Only:  Signature of the Mentor  Approved Not Approved  Date: ------------------------- Suggestions (if any) :-   1   2   3   4   5   6   7   8    3 | Page   INDEX S. No. Particulars Page No. 1. 1.1. Introduction 1.2. objective 1  –  3 2  Analysis 2.1. Feasibility Study 2.2. Data Flow Diagrams 2.3. E-R diagram 4  –  8 3 H/W and S/w Requirements 9 4. Table and Structure 4.1. Data Base Table Overview 4.2. Modules Details 4.3. Java Environment 10- 12 5. Future Scope 13  4 | Page   ACKNOWLEDGEMENT I am very grateful to my Project (612) Mentor Dr. Rajat Sheel Jain for giving his valuable time and constructive guidance in preparing the Synopsis/Project (612). It would not have been  possible to complete this Project (612) in short period of time without his kind encouragement and valuable guidance. Date: Signature  Name of the Student
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