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Creating a Culture of Excellence: How healthcare leaders can build and sustain continuous improvement

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  Dr`ctlao c duitur` bj `xd`ii`ad` fpko.dbk/n`citndcr`qucilty Nbw n`citndcr` i`ce`rs dca mulie cae sustcla dbatlaubus  lkprbv`k`at C oibmci r`pbrt jrbk FWKO Lat`ractlbaci's N`citndcr` Wrcdtld`  _ctdn c vle`b sukkcry bj tnls r`pbrt n`r`8 fpko.dbk/n`citndcr`qucilty  Mulielao cae sustclalao c duitur` bj dbatlaubus lkprbv`k`at ― oibmci i`ssbas jrbk tn` jrbat ila` Ct c tlk` wn`a n`citndcr` jcd`s orbwlao dncii`ao`s oibmciiy, FWKO Lat`ractlbaci s`t but tb i`cra nbw i`celao n`citndcr` brocalzctlbas crbuae tn` wbrie cr` sudd`ssjuiiy mulielao cae sustclalao c duitur` bj dbatlaubus lkprbv`k`at. Cs pcrt bj tnls r`pbrt w` ncv` prbeud`e c snbrt s`rl`s bj vle`b lat`rvl`ws wltn c aukm`r bj lat`ractlbaci dbatrlmutbrs, wnb sncr` tn`lr p`rsp`dtlv`s cae i`cralao. Lt ls c hbura`y cae lt a``es c rbcekcp. Ky ba` pl`d` bj cevld` ls tcf` tn` tlk` ct tn` v`ry m`olaalao tb uae`rstcae wnct tnls k`cas tb ybur brocalzctlba cae nbw lt“s oblao tb m` lkpi`k`at`e bv`r twb tb tnr`` y`crs, abt twb tb tnr`` kbatns. Flk Mcracs Dnl`j @x`dutlv` Bjffid`r Dctciysls, PT =  | Dr`ctlao c duitur` bj `xd`ii`ad`  K`tnbebiboy Dbat`ats @x`dutlv` sukkcryJbr`wbre8 Er. Hbna Ubussclat KE LatrbeudtlbaK`tnbebiboyUn` 3= jbuaectlbaci trutnsKcturlty kctrlxDbadiuslbaNbw FWKO dca n`ipOibsscry ]`j`r`ad`s 374> 5:>37344>4<575=5455 5: 03 Un` 3= jbuaectlbaci trutnsKcturlty kctrlx 34 FWKO's tnbuont i`ce`rsnlp ilmrcryFWKO“s oibmci n`citndcr` a`twbrfCutnbrs & dbatrlmutbrs Dr`ctlao c duitur` bj `xd`ii`ad` | 4    D  b  a   t  `  a   t  s  @x`dutlv` sukkcry @kpbw`r`e cae `aoco`e n`citndcr` stcjj prbvle` m`tt`r dcr` Oibmciiy, n`citndcr` i`ce`rs cr` ladr`cslaoiy ibbflao tb `km`e tn` prladlpi`s bj dbatlaubus lkprbv`k`at la tn`lr brocalzctlbas. @kpbw`rlao stcjj tb e`ilv`r scj`, nlon-qucilty, r`ilcmi` dcr` dca prbvle` c st`p-dncao` la r`suits. N `citndcr` prbvle`rs crbuae tn` wbrie cr` jcdlao uapr`d`e`at`e dncii`ao`s, ladiuelao ladr`cslao stcjj `aoco`k`at, eljffiduity erlvlao jbrwcre tn`lr lkprbv`k`ats, baoblao dbst dbatclak`at, cae di`criy `stcmilsnlao cae dbkkualdctlao tn`lr brocalzctlbaci bmh`dtlv`s. Dbatlaubus lkprbv`k`at n`ips ceer`ss tn`s` bmstcdi`s my jbst`rlao c syst`kctld cae sustclacmi` cpprbcdn tb `ancad`e qucilty bj dcr` cae, la tura, m`tt`r butdbk`s jbr pctl`ats. Brocalzctlba-wle` e`pibyk`at bj dbatlaubus lkprbv`k`at prladlpi`s `aoco`s jrbatila` stcjj cae `km`es c sdcicmi` k`tnbebiboy jbr orbwlao cae dbbrelactlao lkprbv`k`at cdtlvltl`s. Un` f`y dncii`ao` ls tb uae`rstcae nbw tb i`ce tn` lkpi`k`atctlba bj dbatlaubus qucilty lkprbv`k`at t`a`ts sudd`ssjuiiy cae sustclacmiy cdrbss icro`-sdci` cae ladr`cslaoiy dbkpi`x n`citndcr` brocalzctlbas tb e`ilv`r tn` m`a`ffits lt dca prbvle`. Nbw ncv` sudd`ssjui brocalzctlbas cdnl`v`e tnls2 _nct dca btn`rs i`cra jrbk tn`lr hbura`ys tb ect`2La tnls ualqu` lat`ractlbaci r`pbrt, FWKO Lat`ractlbaci sncr`s tn` e``p `xp`rl`ad` bj bv`r tw`aty n`citndcr` i`ce`rs wnb ncv` sudd`ssjuiiy icuadn`e cae sustcla`e dbatlaubus lkprbv`k`at wltnla tn`lr brocalzctlbas. Ercwlao ba lat`rvl`ws, slt` vlslts, ca lat`ractlbaci rbuaetcmi` k``tlao, cae c ilt`rctur` r`vl`w, w` s`t but tb uae`rstcae tn` f`y `acmi`rs cae sudd`ss jcdtbrs, `xpibr` tn` dncii`ao`s cae mcrrl`rs, cae sncr` tn` p`rsp`dtlv`s cae laslonts bj tnbs` wnb ncv` s``a qucilty lkprbv`k`at tcf` rbbt sudd`ssjuiiy wltnla tn`lr bwa brocalzctlbas. 5  | Dr`ctlao c duitur` bj `xd`ii`ad`
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