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CSEC_Office_Administration.pdf

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  CXC 09/G/SYLL 12 CARIBBEAN EXAMINATIONS COUNCIL   Caribbean Secondary Education Certificate ® CSEC ®   OFFICE ADMINISTRATION   SYLLABUS   Effective for examinations from May-June 2014    CXC 09/G/SYLL 12 Published by the Caribbean Examinations Council All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means electronic, photocopying, recording or otherwise without prior permission of the author or publisher. Correspondence related to the syllabus should be addressed to: The Pro-Registrar Caribbean Examinations Council Caenwood Centre 37 Arnold Road, Kingston 5, Jamaica Telephone Number: + 1 (876) 630-5200 Facsimile Number: + 1 (876) 967-4972 E-mail Address: cxcwzo@cxc.org  Website: www.cxc.org  Copyright © 2010 by Caribbean Examinations Council The Garrison, St Michael BB14038, Barbados  CXC 09/G/SYLL 12 This document CXC 09/G/SYLL 12 replaces CXC 09/0/SYLL 04 issued in 2004. Please note that the syllabus has been revised and amendments are indicated by italics. First issued 2004 Revised 2012 Amended 2013 Please check the website www.cxc.org  for updates on CXC’s syllabuses.    CXC 09/G/SYLL 12 Contents   RATIONALE ......................................................................................................................................... 1 AIMS ................................................................................................................................................... 1 GENERAL OBJECTIVES ........................................................................................................................ 2 ORGANISATION OF THE SYLLABUS ..................................................................................................... 2 SUGGESTED TIME-TABLE ALLOCATION .............................................................................................. 3 SUGGESTED TEACHING AND LEARNING ACTIVITIES .......................................................................... 3 CERTIFICATION ................................................................................................................................... 4 DEFINITION OF PROFILE DIMENSIONS ............................................................................................... 4 FORMAT OF THE EXAMINATIONS ...................................................................................................... 5 WEIGHTING OF THE EXAMINATION COMPONENTS .......................................................................... 6 REGULATIONS FOR PRIVATE CANDIDATES ......................................................................................... 6 REGULATIONS FOR RESIT CANDIDATES ............................................................................................. 6 SECTION I: OFFICE ORIENTATION ....................................................................................................... 7 SECTION II: COMMUNICATION .......................................................................................................... 10 SECTION III: RECRUITMENT AND ORIENTATION ................................................................................ 16 SECTION IV: RECORDS AND INFORMATION MANAGEMENT ............................................................. 18 SECTION V: RECEPTION AND HOSPITALITY ........................................................................................ 21 SECTION VI: MEETINGS ...................................................................................................................... 23 SECTION VII: TRAVEL ARRANGEMENTS .............................................................................................. 26 SECTION VIII: HUMAN RESOURCE MANAGEMENT ............................................................................ 28

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