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  1 Research PaperCanteen Services: A study on the canteen services and its effect on theliving standard ofdefencepersonnelBy:Pardeep Bhardwaj,Research Scholar,Department of Commerce,Faculty of Bussiness Administration,Jai Narayan Vyas University,Jodhpur ____________________________________________________________ Abstract. The canteen service is one of the welfare activities provided by the Government of India to its defence forces and their families. This paper aims to cover the basic functioningof Canteen Stores Department(CSD) and effect of its services on the living standard of defence personnel. The beginning of canteen services is found in the early twentiethcentury basically to provide canteen facilities to British troops stationed inIndia. Presently, CSD functions under the Ministry of Defence. CSD donot come in direct contact with its end consumers by itself, it has to executeits duties through Unit Run Canteens (URCs). The canteens have playedsilently their role in uplifting the living standard of defence personnel bycontributing the 50% of the residual profit towards the three services, providing safe and secure environment for shopping, offering lower pricesthan market of even premium products, time saving and above all boostingof morale by making them exclusive consumer of largest retail network of India.  2 Canteen Services: A study on the canteen services and its effect on theliving standard ofdefencepersonnelIntroduction :Defence Force means three services consisting of Army, Navy and Air force. The three forces have the common task of defendingthe frontiers of our country at land, sea and sky in all conditions round theclock. The brave hearts are posted at deadly terrains irrespective of weather or hostile conditions. They remain away from their near and dear ones for months together. The prolonged working hours and hostile environmentinvariably takes a toll on their mental and physical health. The fixedincome and maintaining the split location of family further aggravates thestress level of soldiers. To keep the morale of our forces up all the time it isimperative on the part of government to take care of their certain basicrequirements. The canteen service is one of the many welfare activitiestaken to boost the morale of soldiers. Aim: The present paper focuses on the basic functioning of Canteen StoresDepartment (CSD) and effect of its services on the living standard of defence personnel. Scope: The paper shall cover historical background of the canteen servicesin India. Its present set up and functioning. Contribution to the welfare of soldiers specially below the officer rank and its effect on their livingstandard by carrying out a study in the various Air force and Armycanteens in and around Jodhpur. Limitations: Due to the restrictions of time and financial resources onlylimited scope was set for this paper and it too has certain limitations. Thefindings and recommendations thereon are based on the views of respondents only. For study purpose the canteens of Jodhpur area are  3 selected, there may be few variations in the functioning of other canteens inmetro cities. Background of Canteen services in India :The beginning of canteenservices is foundin the early twentieth century basically to provide canteenfacilities to British troops stationed in India. The services ranged fromgrocery shops to liquor bars and restaurants. The job was out sourced tocontractors. Army Canteen Board came into existence before world war–I tolook after the canteen services of British soldiers. Later it was replaced bythe Navy and Army Canteen Board (NACB) and was controlled andfinanced by the Govt Of India(GOI). The changes were felt in IndianCanteen services when War Services Act 1922 was enacted in UK and Naval, Army and Air Force Institute(  NAAFI) replaced the old NACB.The GOI liquidated the Canteen Board in Aug 1927 due to the heavyfinancial losses. Mr Archibald Murray was entrusted with the task of liquidating the board and suggesting means of providing facilities to Britishtroops in India. Sir Phiroz Sethna formed a Cooperative society named Canteen Contractors Syndicate (CCS). It was incorporated under theIndian Companies Act 7 of 1913 on the 27 Aug 1928. Mr ArchibaldMurray was the Managing Director and Sir Phiroz Sethna was theChairman of the firm.The CCS agreed:(i)To supply goods at the lowest possible rates.(ii)Make sure that the total amount of general Reserve Fund wouldnot exceed Rs 3Lakh.(iii)Pricing shall be in accordance with the price list approved by theCommanding Officer.  4 (iv)Contractors acted as the middle men.(v)A rebate of 4-6 ‘Annas’ per month per soldier.(vi)Rebate to be used for the welfare of the troops.(vii)Fresh Supplies like vegetablesand cold storage items wereincluded.In 1942 on 01 Jul GOI took over CCS as it was unable to cater to the burgeoning presence of British Troops in India due to World War II under the name Canteen Stores Department (CSD). CSD was a part of theoverall canteen services of India created on 30 Jun 1942 which includedthe following parts.(i) Canteen Directorate under QMG’s (Quarter Master General) atGHQ, New Delhi.(ii) Canteen Stores Department (CSD) with it’s head office in Bombay(now Mumbai).(iii) Indian Canteen Corps (ICC) which handled retail trade inoperational areas.CSD was responsible for the wholesale buying and distribution tocontractors in peace areas. ICC was given the responsibility of handling theretail trade in Operational areas where civilians were not allowed.In 1947 when India gain independence, CSD too was divided intoCSD (Pakistan) and CSD (India) and ICC was disbanded on 01 Jan 1948.CSD started with 6 depots and a total of 445 products at that time. Theturnover of less than Rs 48 lakhs and a clientale of few thousands of Brtishsoldiers has steadily grown into over 12 million serving soldiers and Exservice men their families and civilaind paid out of defence estimates. AK Antony 1 (2011) informed that now the CSD has 34 depotsto serve itsconsumers with a turnover of Rs 9534.29 crores in 2010-11.


Sep 10, 2019

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