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Secretary - Manual.doc

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    HOW TO BECOME A WORLD CLASSSECRETARY AND ADMINISTRATIVEASSISTANT Facilitated by: MARIAN CATO-PAREDES 1  2  By providing qu!i y #$rvi%$ &or our INTERNAL C'STOMERS()$ in%r$#$ *$ pro++i!i y * qu!i y #$rvi%$ )i!! !#o +$ provid$d &orE,TERNAL C'STOMERSW$ !#o in%r$#$ *$ $%i$n%y o& *$ +u#in$##(r$du%$ &ri% ion +$ )$$n %o!!$gu$#(And !ign o+.$% iv$# *roug* *$ +u#in$##/ Your INTERNAL C'STOMER i# ALWAYS RI0HT/ Your INTERNAL C'STOMER i# 1IN0/DO NOT AR0'E )i * your INTERNAL C'STOMER/SATIS2Y( DELI0HT 3 S'RPRISE Your INTERNAL C'STOMER///BASIC 4OB DESCRIPTION O2 A SECRETARY  3   Meets people who come to the ofce  Reads, sorts and organizes incoming mail   Takes dictation and transcribes notes on the typewriter  omposes letters and assists in preparing reports  !nswers the telephone and places o tgoing calls  Makes appointments #or the employer and keeps track o# them  !rranges materials needed d ring con#erences  Files papers o# many types so that they can be #o nd promptly   Types materials #rom the employer$s long hand, or #rom ro ghly types notes   Types materials to be printed   Takes and types min tes o# the meetings   Types speeches the employer will deli%er  Records speeches  &rders s pplies and e' ipment #or the ofce  (ses adding, calc lating and d plicating machines  )repares b dgets and payrolls  *eeps +nancial records and epense acco nts  *eeps personal records #or the employer and does personal banking  Makes hotel reser%ations and tra%el arrangements  Maintains a clipping +le on the employer$s interests and concerns  -er%es as a .b /er0 or gobetween #or the employer  - per%ises other employees or ser%es as ofce manager CONTIN'ALLY ASSESS YO'R 5'ALI2ICATIONS 
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