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Term Paper on E-governanace

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Term paper on E-governance and its parts and impact areas
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    TERM PAPER Understanding E-Governance Batch 2013-15   Saurabh Singh 13810069 Batch -15  Understanding E-Governance Page 2 Table of Contents Introduction to E- Governance……............................................................................. ........................ 3 Objective of E-Governance ………………………………........................................................ ....................... 4 Reasons for Implementing E-Governance......................................................................................... 5 Components of E-governance .......................................................................................................... 6 Technological Component ………………………………………………………………………………………………. 6   Social Component…………………………………………………………………………………………………………… 6 Cultural Component……………………………………………………………………………………………………….. 6   Political Component………………………………………………………………………………………………………..  7 Psychological Component………………………………………………………………………………………………. 7   Service Component………………………………………………………………………………………………………… 7   E-Governance Models   …………………………....................................................................... ................... 8 G2G (GOVERNMENT TO GOVERNMENT) …………………………………………………………………………  8 G2C (GOVERNMENT TO CITIZENS) ………………………………………………………………………………… .. 10 G2B (GOVERNMENT TO BUSINESS) …………………………………………………………………………………  11 G2E (GOVERNMENT TO EMPLOYEES) …………………………………………………………………………… .. 12 GOVERNMENT TO NGO (G2N) ……………………………………………………………………………………… .. 12 E-Governance Architecture.............................................................................................................. 13 Different stages of E-Governance Maturity Model ........................................................................ 13 Information …………………………………………………………………………………………………………………….  15 Interaction ………………………………………………………………………………………………………………………  15 Transaction ……………………………………………………………………………………………………………………..  15 Transformation ……………………………………………………………………………………………………………….  15 Challenges in E-Governance.............................................................................................................. 16 Benefits of E-Governance ……………………. ........................................................................................... 16 E-Governance Project Lifecycle …............................ .......................................................................... 17 CASE STUDIES .................................................................................................................................... 19 Passport System …………………………..……………. ....................................................................... 19 Direct Benefit Transfer (DBT) ……… ....................................................................................... 20 Conclusion ………………………………………………………………………….. ......................................................... 23  Understanding E-Governance Page 3 Introduction to E-Governance E-Government can be defined as the use of information and communications technologies by governments to enhance the range and quality of information and services provided to citizens, businesses, civil society organizations, and other government agencies in an efficient, cost-effective and convenient manner, making government processes more transparent and accountable and strengthening democracy. It is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery. Defining e-Governance Although the term ‘e - Governance’ has gained currency in recent years, there is no standard definition of this term. Different governments and organizations define this term to suit their own aims and objectives. Sometimes, the term ‘e - government’ is also used instead of ‘e - Governance’. Some widely used definitions are listed below:  According to the World Bank “E -Government refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/ or cost reductions.”  Thus, the stress here is on use of information technologies in improving citizen-government interactions, cost-cutting and generation of revenue and transparency. Basically, e-Governance is generally understood as the use of Information and communications Technology (IcT) at all levels of the Government in order to provide services to the citizens, interaction with business enterprises and communication and exchange of information between different agencies of the Government in a speedy, convenient efficient and transparent manner. Dr. APJ Abdul Kalam , has visualized e-Governance in the Indian context to mean: “A transparent smart e -Governance with seamless access, secure and authentic flow of information crossing the interdepartmental barrier and providing a fair and unbiased service to the citizen.”    The goal of e-Government is not merely to computerize governmental records; to the contrary, the ultimate goal of e-Government is to transform government. Indeed, successful e-Government is at most 20% technology and at least 80% about people, processes, and organizations.  Understanding E-Governance Page 4 It is important, therefore, to recognize that e-Government is not an end; it is an enabler. “E - Government” should eventually disappear as a distinct concept, because “government” rather than technology is at the core of e-Government and technology will eventually pervade all governmental operations. The key question, therefore, is whether the integration of government and technology will serve the interests of the public. Objective of E-Governance The two main objectives of e-Governance are:    To provide citizens with access to information and knowledge about the political process, services and choices available.    To make possible the transition from passive information access to active citizen participation by:    Informing, Representing, Encouraging, Consulting and involving the citizens. E-governance is more than just a Government website on the Internet. Political, social, economic and technological aspects determine E-governance. E-Governance can transform citizen service, provide access to information to empower citizens, enable their participation in government and enhance citizen economic and social opportunities, so that they can make better lives, for themselves and for the next generation. Among other goals and Objectives are mentioned in table 1.   Creating Better Business Environment P  OLICIES TO HELP CREATE A BUSINESS FRIENDLY ENVIRONMENT TO ATTRACT INVESTMENT  . 2.   Customers online, not in line THE EFFECTIVE DELIVERY OF PUBLIC GOODS AND SERVICES TO CITIZENS ACCOMPANIES BY QUICK RESPONSE GOVERNMENT  . 3.   Strengthening good governance and broadening public participation E  MPOWERING CITIZENS BY PROMOTING TRANSPARENCY  AND ACCOUNTABILITY  . 4.   Improving quality of life for poor and disadvantaged. E  MPOWERING POOR AND DISADVANTAGED THROUGH THEIR PARTICIPATION IN PUBLIC PROCESS AS WELL AS DELIVERING MUCH  - NEEDED PUBLIC GOODS  AND SERVICES .

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Jul 23, 2017
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