A line of trust

One common problem in e-learning projects is to establish a common “language” with the client. Even this part is not usually referred in the e-Learning literature as a problem, but my experience says that it is! And a major one if you do not have the experience to identify it and resolve it quickly and efficiently by establishing channels of “trust” with the client!
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  • 1. One common problem in e-learning projects is to establish a common “language” with the client. Even this part is not usuallyreferred inthe e-Learning literature asa problem, but my experience saysthat it is! And a major one, if you donot have the experience to identify it and resolve it quicklyand efficiently by establishingchannels of “trust” with the client!
  • 2. Trust is allabout e-Learning (asinbusiness ingeneral)! Your client, trust you for delivering value to his company and his/her people! He or she trusts you that you should identify, the main performance’s “bottlenecks” of his/hers company operations He/she expects thatyou willfind the proper solution (bye-learning, training,coaching,etc.) to his/her problem!
  • 3. This have created an irregular growth, that have to be “normalised”, in order the company to be fully competitive This interaction is aninterplay of trust! Is NOT just training or e-Learning! It is, a strategic allianceof freely associated parties providing mutual trust and value to each other!
  • 4. In the e-Learning area sometimes, you should start from the ground up and buildon “what is there”! Some companies and organisations have been developed responsively to the market conditions, without following a master “blueprint“!
  • 5. In this operation, e-Learning is adisruptive agent, able to smooth out the edges, and develops a more pro-active position towards the market! Thisis not an easy procedure and you have to map carefully “what’s there” and the how you are going to route it towards the desired business direction! The procedure, involves close cooperation with allthe involved agents and stakeholders before the actuallearning process, before any learning procedure have takenplace.
  • 6. But this phase (acallitthe“mutualacceptance” phase) is one of the most important for an e-Learning project! Without this phase, trust should not be builded among the two parties, the communication would be stalledand nothing wouldbe move forward with anease. That’swhy it isimportant for you to establish a common vocabulary in order to facilitate clarity to your communication and to your actions!
  • 7. Takis Athanassiou is an e-Business ande-Learning Consultant. He has been working forover 20 years in IT sector, as Project Manager,Team Leader andDirector in Greek SMEs, focused mainly in areas of IT services, e-Learning andconsulting. CONTACT Youcan contact Takis Athanassiou, using the following addresses: Today he is active in the areas of business consulting, e-Learning andsocial media, whilehe is writing,blogging and discussing about, business, e-Learning, leadership, productivity, personal development, social media andtools that facilitate andsupport the flawless execution in everyday business andpersonal life.
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