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aarika seat - resume

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   Aarika Seat  SUMMARY (225) 937-5076Aarika.Seat@gmail.com1960 Zinnia StreetGolden, CO 80401 EDUCATION  Louisiana Tech University Bachelor of ScienceComputer Information SystemsMinor in English QUALIFICATIONS 16+ Years Subject MatterExpert16+ Years Business Systems Analysis16+ YearsTraining Development16+ Years AdultTraining Experience10+ Years InstructionalDesign8+ Years Support/Training Manager Train the Trainer MethodologyInteractive Webinar TrainingElectronic Classroom DevelopmentAudio/Visual Setup and DesignDetailed SoftwareTestingService Level ManagementChange and Issue ManagementTeam Building andDevelo pmentVisual Basic .NETMicrosoftSQL Server HTML/CSSAdobe Creative SuiteMicrosoft VisioAdobeCaptivateArticulate StorylineMicrosoft Office SuiteGoogle Suite Extensive experience in the software training and development industry leading teamsof instructional designers, business systems analysts, trainers, and technical writers.Highly skilled in theories and methods used in designing, developing, and deliveringsuccessful training programs and adult learning concepts. A proven track record of working with all levels of personnel to produce significant improvements in learning processes, productivity, employee development and retention, and quality of work. PROFESSIONAL EXPERIENCE Fast Enterprises:  Software Support and Training Manager  June 2003 – May 2019   Managed a team of instructional designers, trainers, and technical writersthat produced and delivered user and developer training curriculum andmaterials for four different products across over 70 client organizations inthe US and internationally.   Developed the training program and all supporting materials that are stillused as the foundation for training all incoming employees. Delivered thisfunctional and technical training for over eight years to 500+ employees.   Designed and led internal training programs and professional developmentcourses to facilitate organizational goals and individual professional needs of corporate personnel.   Researched new and evolving training techniques and programsfor possibleimprovement of existing trainingprocesses and worked with the HumanResources team to enhance employee development and retention.   Crafted, revised, and maintained computer-based training courses usingAdobe Captivate and Articulate Storyline.   Collaborated with a small team to design, test, and document thecompany’s proprietary learning management system (LMS).   Collaborated with key stakeholders and subject matter experts to conductneeds analyses to ensure all business processes were covered in training.   Directed curriculum and content design for both asynchronous andsynchronous training programs, delivered to 250+ state employees.   Worked with on-site project training leads and developers to createeffective and beneficial change management methodology tohelptransition client personnel to new government-specific software systems.   Managed a team of business systems analysts responsible forsystemanalysis, testing, and quality assurance of the core development of four commercial-off-the-shelf (COTS) software applications.  PROFESSIONAL EXPERIENCE (continued) Fast Enterprises:  Software Support and Training Manager    Analyzed, documented, and compiled over 150 quarterly service packs for software releases, which included implementationspecifications, configuration instructions, data fix scripts, user impact details, and table structure changes.   Visited more than eight client organizations to meet and work with management and consultants to assist in analysis, training,and transition into a production support setup.   Communicated effectively with project managers, productarchitects, clients, and internal functional specialists to analyzeand optimize system and business requirements.   Monitored results of project team to ensure internal Service LevelAgreements were met. On a monthly, quarterly, and annual basis, presented SLA metrics to senior client management to discusslessons learned for any outages or performance challenges.   Conducted ongoing internal team meetings to set priorities andtimely resolve outstanding issues.   Facilitated weekly client meetings to review project status,upcoming deliverables, and address concerns.   Maintained the core developer guide as well as all core developmentand configuration guides across all software products used byover 1,000 consultants and developers as a comprehensive resource for standards in coding, architecture design, and bestdevelopment/implementation practices.   Managed all software escrow deposits and related activities of eightdifferent escrow agreements for more than 70 clientorganizations.  Audubon InsuranceGroup:  BusinessSystems Analyst  March 2002 - June 2003 ã  Tested program code, integrated and upgraded systems to ensurethat it met business needs and system functionality. ã  Responsible for maintenance, training, and support of all end users. ã  Acted as the primary liaison and provided maintenance forDMVReporting for 11 states. ã  Participated in the workflow redesign and conversion from theAS400 POINT policy issuance system into the iSolutions web- based application and trained all end users on the newapplication. References  Available upon request
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