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Bsc Customer Profiling

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  Customer Profling Scorecard PerspectvePerformance Buying Behavior Perspecve48.86%Integraon and Best Pracces perspec58.29%Process Perspecve50.00%Benefts and Perormance Perspecve38.25% Total Performance49.79%Scorecard includes 4 categories, 16 indicators Help -You can change the values in weight column, the value must be between 1 and 10; 10 value means that the perspecve or goal is the most valuable-You can change the values in Value column; Sraegy ree and scorecard deails : PerspectveIndicaorDescriptonValue Buying Behavior Perspecve 348.86%360.00%%240.00%%3 Metric is not available in trial version 8Score2 Metric is not available in trial version 80.00%%Total Perormance in group Buying Behavior Perspectve48.86% Integraon and Best Pracces p 358.29%Sta Fracon20.4#30.9#2 Metric is not available in trial version 0.8#2 Metric is not available in trial version 8ScoreTotal Perormance in group Inegraton and Bes Practces perspectve58.29% Process Perspecve 250.00% like BSC to meas Weigh(x of 10)Measureuni Customer base which showed rise in 'Buying Frequency'This KPI is or having the racon o total customer base that showed an increase in the 'buying instances' o customers.Increase in Recency o purchaseThis KPI is an indicaon o the diluon in the gap that exists between any two consecuve 'buying instances'. Level o Customizaon ClimbingIncrease in 'sales per customer' basisOne can have this to know the proporon o total sta members that are engaged in the task o customer profling. Database Alignment IndexThis gives the manner in which the process o customer profling goes well with the IT inrastructure o the organizaon. Best Pracces Abiding raoInterdepartmental Cohesion  28#24#3 Metric is not available in trial version 5#3 Metric is not available in trial version 10weeksTotal Perormance in group Process Perspectve50.00% Benets and Performance Persp 238.25%20.5#30.8#2 Metric is not available in trial version 70.00%%3 Metric is not available in trial version 0.4#Total Perormance in group Benes and Performance Perspectve38.25% Total Perormance in Cusomer Proling Scorecard 49.79%Powered by BSC Designer PRO Number o areas coveredThere are various areas which the profling o customers can take care o. This indicator is or knowing the depth o the whole process. Some o these include analysis o liestyles, purchase paerns and other habits that play a role in the decision o aNumber o methods ulizedThis spans the number o techniques (such as a quesonnaire) that were used in the process o customer profling. Number o Technologies ulizedTime taken in the process Customer Retenon RaoThis is to know the extent to which the study o customer profling was successul in holding customers to the concerned company. Issues addressing Index'Beore starng with the job o profling customers, certain issues to be dealt with are decided or, such as pricing and posioning o the product. This KPI can help in knowing the racon o those quesons that were accurately answered. Customer base ExpansionCost: Revenue Rao  EVALUATION VERSION and weigh values will no aec any changes of perspectveperformance(progress) and oal performance(progress) valuesTo purchase a full version, please visi hp://www.strategy2act.com/ordering_metrics.htm 100.00%30.00%100.00%10.00%101150.00%50.00%0.80.110.810.4101 TargeValue  1041028222010.210.6200.00%40.00%0.70.2
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