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Internship Report complete Abhi

Internship Report complete Abhi
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  American International University-Bangladesh (AIUB) INTERNSHIP AFFILIATION REPORT ON“Customer Satisfaction on Pubali Bank Ltd – GoranBazar Branch” An Internship Report Presented to the Faculty of BusinessAdministration in Partial Fulfillment of the Requirements for theDegree of Bachelor of Business Administration Supervised By:“Name of the Supervisor” “Academic Rank e.g. Lecturer/Assistant Professor/Associate Professor/ Professor” Submitted By:HAKIM MOHAMMAD AZIJUL 08 – 09900 - 1Operations ManagementDate of Submission: Date/Month/Year Page 1  of 29  INTERNSHIP AFFILIATION REPORT ON“Customer Satisfaction on Pubali Bank Ltd – Goran Bazar Branch” Page 2  of 29  Letter of Endorsement The Internship Affiliation Report entitled “Customer Satisfaction on Pubali Bank Ltd – Goran Bazar Branch” has been submitted to the Office of Placement & Alumni, in partialfulfillment of the requirements for the degree of Bachelor of Business Administration, Major in Operations Management , and Faculty of Business Administration on 03.04.   2012 by Mr.Hakim, Mohammad Azijul,   Id # 08-09900-1.  The report has been accepted and may be presented to the Internship Defense Committee for evaluation. (Any opinions, suggestionsmade in this report are entirely that of the author of the report. The University does notcondone nor reject any of these opinions or suggestions). ______________________  “Name” Internship Supervisor Page 3  of 29  Letter of Transmittal “Date” To, “Faculty” Faculty, Entrepreneurship DevelopmentAmerican International University- BangladeshBanani, Dhaka-1213 Dear Sir,You will be delighted to know that I have completed our report titled, “Customer Satisfaction on Pubali Bank Ltd –Goran Bazar Branch” This report has helped me in gaining knowledge about the obligation of an intern andinternship. While collecting the information, I have developed some skills, which I’ve learntthroughout the “Operations Management” major course. I hope this report will meet thetouchstone that you want from me. I enjoyed working on this report. I there for pray and hope that you would grant the report and oblige thereby.Sincerely,Hakim, Md. Azijul 08-09900-1_______________ Page 4  of 29  Table of Contents No.TopicPage 1.Title of the Report2.Introduction2.1 Rationale 2.2 Background  2.3 Objectives 3.Activities Undertaken3.1 Work-Related  3.2 Organization-wide 3.3  Other relevant Activities 4.Challenges and Proposed Course of Action for Improvement4.1 Observed in the Organization 4.2 Academic Preparation 5.Lessons Learnt from the Internship Program5.1 Implications to Organization- Based Affiliation  5.2 Implications to University’s Internship Program 5.3 Others 6.Concluding Statements6.1 Summary 6.2 Recommendation for Future Strategic ActionsPage 5  of 29
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