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ISO 9001 Awareness Leaflet

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  QUALITY OBJECTIVES and TARGETS Quality ObjectivesQuality Targets Meet ASB Acceptance RateASB Acceptance Rate = 95% Maintain Complaint  Allowance3 complaints / monthMeet ASB Template IQC Passable RatePassing Grade = 98%To Lessen Punching DentsMinimize dents defect by 51% from 0.52% last year 2002 to 0.25% at the end of year 2003Prevent Skipping and Mis-markingZero Skipping and Mis-markingReduce Complaints from other Process25% Reduction of Complaints from other Process / monthTo Lessen Assembly WrinklesMinimize wrinkles defect by 51% from 0.78% last year 2002 to 0.38% at the end of year 2003Prevent Overdue of CalibrationZero OverdueMeet QA Acceptance RateQA Acceptance Rate = 95%Improve Inspector SensitivityFrom 2.81% to 2.53% misjudgment, 10% reduction vs. Jan. 2003 before the end of 2 nd  quarter of year 2003Reduce Machine Breakdown30 cases of machine breakdown from the last quarter of year 2002 reduce to 24 cases for the 1 st  quarter of year 2003 (20% reduction)On Time Delivery100% on timeMeet SFP Yield RateYield Rate = 97.5% by the end of year 2003Reduce Turn Over RateReduce turn over rate from 4th quarter of year 2002, rate of 1.3% to 1% with 20% effort by 3rd quarter of year 2003.Cost reduction on regular local purchases OUR POLICY FOR QUALITY We at ABC Electronics, Inc. are committed to provide high quality precision tooling components and electronic products on-time at competitiveprice in order to ensure our customers total satisfaction.To uphold this commitment, we shall:  Maintain a constant focus in understanding our customers’ needs and expectations;  Continuously monitor and measure our performance characteristics andtargets;  Regularly review our system to identify areas for improvement;  Constantly coordinate with our suppliers with regards to the status of the ordered products;  Provide developmental programs toour people to promote commitment and motivation.  ____________ Franz Tok Date: September 21, 2012 ABC, INC.  

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