Religious & Philosophical

ORM Mango report Group

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ORM Mango report Group
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    Operations Management: Professor Rajiv MisraMango Bus StandIncreasing Operational Efficiency  Group Members:  Vaasu Sehgal: B19057 Veni Gupta: B19058 Vivitsa Upasti: B19059 Aashish Rastogi: FB19001 Anjana Dharmani: FB19002  Introduction Mango bus stand (referred to MANGO henceforth) is the only Bus Stand for the city of Jamshedpur and caters to Intra-state and Inter-state bus transportation facilities. MANGO has the following terminals – first one catering to Ranchi, second one catering primarily to Patna and Varanasi routes, third one catering to locations in Odisha & Chhattisgarh and the last one catering to locations in West Bengal. As Jharkhand was erstwhile a part of state of Bihar, till year 2012 Bihar State Roadways buses used to ply to and from Jamshedpur. From 2012 onwards, Jharkhand created a system of Public-Private partnership, through which private  vendors gather permit to run intra/inter-state buses from the Government run bus stand (MANGO in this case). The  bus-fare is fixed by the government, time to run the bus is allocated and then the buses run from MANGO at a designated time. Maintenance and cleanliness of the bus-stand is again allocated to some private vendor through a tendering process and the allottee earns by charging designated parking fee from the buses running from the bus stand. Stakeholders and Operations The below matrix identifies the stakeholders and various operational aspects for each of them. Each of the cells is colorcoded to submit our understanding of the ease/comfort (or discomfort) of these operations. Details of these aspects and our recommendations for improvisation are mentioned as ahead:Figure 1: Stakeholder analysis 2  Frequency of Buses : For Ranchi the bus service starts at 5 in the morning till 7:30 in the evening with 30 minutes frequency. For Patna there are 6 buses per day. The reason that this is negative for the Bus owners is because of the fact that the occupancy rate is anywhere around 30-40% in the lean season. 65-70% in the normal season and around 90% + during the peak festival season. This is positive for the Government as it earns anywhere from Rs. 50,000 to Rs.60,000 per annum from each of the permits awarded. (LiveHindustan.Com, Nov.2017) Travelling Options (Comfort) : Different travelling comfort levels are being offered on various routes – there are general class buses, there are AC buses, Volvo (multi-axle) AC buses and Sleeper buses at prominent routes – specifically for Ranchi and Patna. While sleeper and general buses are available for other routes, AC bus services are not frequent on other routes. Internal maintenance of AC buses as well cleanliness in general is not up to the mark.  Booking Options : Both online and offline ticket booking options are available for almost all the routes. The system is not optimized completely as there are complaints of online booked seats being allocated to another person by the offline ticket vendor. A hand-held ticket vending PoS machine integrated with the online vendors may provide a  workable solution. Encroachment and Permits : There are three kinds of encroachments that are there at MANGO – encroachment by ticketing vendors, encroachment by general vendors and encroachment by bus owners that park their vehicles (working/non-working) inside the bus-stand (Jagran.com Dec.2017). The other challenge is plying of the buses from MANGO without permit (LiveHindustan.Com Nov.2017). This causes the exchequer huge losses. All these challenges result in cluttering of the space in MANGO. 3  Now we move on to discussing problems which were identified by us and providing solutions for the same: 1) Missing directions On reaching the Mango Bus Station, the commuter requires the directions to proceed to the ticket counter and have information about the next bus going to its destination. Following are the shortcomings Mango has in this respect:  Problems:  A)Missing Main gate board and gate numbers. B)Lack of schedule of buses scheduled for commuters’ destination. C)There are no maps/direction boards for utility areas, such as, waiting area, eateries, public toilets, etc.In this respect, we can have the following improvisations to make the operational improvement and provide a better service to the commuter.  Solutions:  A)There must be a Main Entrance Board that is visible to the incoming commuters and could differentiate this gate from the rest 4 gates. Along with this, each gate must be numbered in sufficiently big font size so as to give a clear direction to the public as to where and which gate to use while entry/exit. B)For the schedule of buses that are going to leave for particular destination, there must be a digital display that shows the buses with their bus number, the destination and the time of departure. For commuter’s convenience, the Class (Sleeper/Sitting/AC/ Non-AC) can also be shown in this display board so as to save the decision making time of the passenger.C)Mango has various facilities for commuters, such as waiting area, eatery vendors, public toilets, etc. Since the directions to these places is missing, it so happens that the commuter either has to take a full round of the bus stand to get to the place it is looking for, or commuter dubiously assumes that such facility is not there in here.  A feasible solution to this could be having a sign board to inform and direct the commuter about these utilities available at the bus stand. 4  2) Mismanagement of Space  Problems: Firstly, on account of no specific gate for entry and exit, there is haphazard movement of buses. Buses enter and exit from any gate which also causes extra movement within the bus stand. Secondly, owing to space constraints, movement of a bus is very difficult. As bystanders we observed how much time it was taking for a bus to enter from thegate and park the bus in its spot. On an average about 5 minutes of time was taken for the bus to simply move back andforth in order to be able to park freely. The implications of this are multifold:-Obstacle for people walking on the road-Restricts movement of other buses-Man power spent in giving directions to the driver-Fuel wastage Finally, there is no designated space for parking of buses. The terminals are completely choked with the number of  buses parked inside MANGO. In fact, on the road outside for almost half a Km, there are buses parked on both sides, thereby clogging the roads too. Is there a method in this madness! There seems to be one, among the private vendors as they have clarity on the time slot for their respective buses, they park them accordingly – in sequence of their respective slots. It seems to be working for them. Apart from the haphazard movement of buses a main concern is the ticket counters. There is no specific allocated space for the ticket counters. Spokesperson from the various private vendors randomly crowd the stand by allocating tickets either at the entry/exit gates or somewhere in between.For private counters they have occupied some unallocated space in the middle of the bus stands, where private vendors compete with each other for the sale of tickets. This leaves the customer entirely confused and it causes time as the ticket prices are also not mentioned properly. Neither it is clear from where to buy the tickets of specific destination.The private bus stand is also very overcrowded as due to the competition many vendors have n number of buses parked randomly. They don’t utilise the space available and due to a large number of buses and no regulation of the parking space it becomes a bit overcrowded that hampers the operations. It is a major bottleneck as this consumes a lot of time. No proper space is available for buses to exit/enter properly. As, we saw that due to overcrowding a bus has to change its position very frequently so that it can get a proper passage to leave.Moreover, there is no proper space allocated to the vendors and they come in between of functioning of buses. 5

Andras-201 DONE

Sep 22, 2019

Kamilla Rott CV

Sep 22, 2019
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