Presentation 3 (Human Resource Management)

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  Quality Circle By Manas Dhibar  Quality Circle  Dewar, President of the International Association of QC’s defines QC’s as “a way of capturing the creative and innovative power that lies within the workforce”.  A quality circle is a small group of volunteers (usually 3 to 12 employees) doing similar work.  They meet regularly under the leadership of their immediate supervisor, or someone chosen among the circle to identify the problems, set priorities, discover causes & purpose solutions.  These may concern quality, productivity, safety, job structure, process flow, control mechanism, aesthetics of the work area etc.  Functions of Quality Circle ã Like any other organisational change , QC being a new concept may be opposed by the employees. ã Therefore, QC should be developed and introduced with great concerns and perception a discussed below:- 1. Publicising the Idea:- Introduction of QC is just like an organisational change programme Hence, like an organisational change programme, the workers need to be convinced about the need for and significance of QC from the points of view of the workers and the organisation. 2. Constitution of QC:- Workers doing the same or similar type of work are drawn voluntarily to form quality circle. The membership of a QC is generally restricted to eight to ten. Once a QC is formed, they remain as permanent members of the circle unless they leave that work area.  3. Initial Problem Solving:- The members of QC should discuss the problem at threadbare and, then, prepare a list of alternative solutions. Thereafter, each alternative solution should be evaluated and the final solution should be arrived at on the basis of consensus. 4. Presentation and approval of suggestions:- The final solution arrived at should be presented to the management either in oral or in written form. The management may evaluate the solution by constituting a committee for this purpose. The committee may also meet the members of the quality circle for clarifications, if required. 5. Implementation:- Once the suggestion or solution is approved by the management, the same is being put into practice in a particular workplace. Quality circles may be organized gradually for other workplaces or departments also.


Sep 22, 2019
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