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1 Test 1st Day

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1 Test 1st Day
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  CPHQ  - Review and Study Course 1 St  Day Test DIRECTIONS: Each question or incomplete statement is followed by several suggested answers or completions. Select the one that BEST  answers the question or completes the statement. 1. Quality assurance is most synonymous with which of the following terms related to quality?A. Conformance quality. Quality of !indC. "equirements quality #. $otal quality A %. &n CQ&' the causes of a problem are determined based on A. intuition . customer opinion C. empirical data #. management(s decision C ). *hich of the following statements is most appropriate for a quality +b,ectiveA. Quality is our most important product.. $his year we will wor! to improve our customer-s satisfaction.C. o one will leave our department dissatisfied.#. #uring this quarter' we will reduce patient waiting time to no more than 1/ minutes after arrival in the department. D 0. Crosby was a proponent of which of the following ideas?A. ero defects is the only performance standard. $he costs of quality are less than the losses of non2qualityC. Conform to requirements to perform a tas! correctly on the first try#. All of the above D 3. 415 Call patient by name6 4%5 *al! patient bac! to radiographic room6 4)5 7erform 82ray e8am6 is an e8ample of A. flowcharting. improvement cycleC. planning #. process D 9. &n healthcare organi:ations' medical speciali:ation may adversely affects which of the following essential components of CQ&?A. ;nowledge. CommitmentC. Communication#. 7atience C <. $he cost of waste and nonconformance in the healthcare system has been estimated to be ==== of total costs associated with healthcare.A. less than 1/>. %/> to 0/>C. 33> to 9/>#. over <3> B . *hereas strategic planning focuses on ====' tactical planning focuses on ====.A. immediate6 long range. long range6 immediateC. overview6 the process #. the process6 overview B 1  @. An affinity diagram groups A. identical ideas. people by s!illC. people by ,ob#. related ideas D 1/. *ritten structure' process' and outcome criteria against which actual patient charts are screened to assess the adequacy of intervention efforts is !nown asA. audit. critical pathwaysC. diagnosis related groups#. utili:ation review A 11. Symptomatic treatment is considered inadequate in CQ& and performance improvement6 instead' the goal must be toA. determine the root causes of a problem. find all problemsC. fi8 all problems#. fi8 problems at the lowest cost A 1%. $he concept of benchmar!ing includes which of the following actions?A. "esponding only as problems arise. Changing based on the values of service providersC. #oing things the same way for a long time#. Comparing products and processes to those of the best competitor D 1). &n a systems approach' the most important step to avoid frustration and !eep wor!ing toward future e8cellence isA. converting customer needs to e8pectations. output or outcomes identificationC. selection of appropriate measures#. the ability to go bac! to a prior step if a barrier occurs in the process D 10. &n the healthcare setting' the most significant conflict between management and practitioners involvesA. the quality of clinical care. relationships with patientsC. cost reduction#. professional reputations C 13. $he ES$ measure of team performance isA. quality of wor! products. amount of time needed to solve the problemC. leader performance#. developing a large number of wor! products A 19. $eams usually A. are ineffective. outperform individuals acting aloneC. provide minimal opportunity for advancement#. are not cost2effective B 1<. $he optimal sequencing and timing of intervention best describesA. audit . critical pathwaysC. diagnosis related groups#. utili:ation review B %  1. $he range is ES$ reported as a A. highest and lowest value. differenceC. percentage#. sum A 1@. anagement influences team effectiveness by A. being directive. demanding rapid solutionsC. demonstrating the significance of the effort#. providing the team(s wor! rules C %/. Critical pathways would most li!ely be developed first for diagnoses and procedures that are highA. cost. ris!C. volume#. all of the above D %1. *hich of the following are components of a good team?A. A small number of individuals. &ndividuals with complimentary s!illsC. &ndividuals with a common purpose #. All of the above D %%. $he best view of outcomes is that they should be ==== focused'A. patient. physicianC. staff #. statistically A %). "educing average length of stay could be best accomplished with&. long2term purchase contracts&&. developing critical pathways&&&. improving discharge planning $he C+""EC$ answer isB A. &' && B &' &&& C. &&' &&& #. &' &&' &&& C %0. A radiology manager wants to trac! 82ray repeat rate by room. *hich of the following presentation strategies would probably offer the ES$ presentation of the data for quic! interpretation?A. ar chart. 7areto chartC. 7ie chart#. Scatter diagram C %3. A hospital with different conscious sedation strategies in different areas of the hospital 4e.g.' surgery' radiology5 would +$ be recogni:ing the need for ====of care.A. availability. continuityC. efficacy #. timeliness B )

5989-0652EN

Apr 16, 2018
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