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  CR700 CRM Service SAP CRM  DateTraining Center InstructorsEducation Website Participant Handbook Course Version: 92Course Duration: 5 DaysMaterial Number:  50093317  An SAP course - use it to learn, reference it for work  For Any SAP or Oracle Materials Purchase Visit : OR Contact Via Email Directly At :  Copyright Copyright © 2009 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purposewithout the express permission of SAP AG. The information contained herein may be changedwithout prior notice.Some software products marketed by SAP AG and its distributors contain proprietary softwarecomponents of other software vendors. Trademarks ã Microsoft®, WINDOWS®, NT®, EXCEL®, Word®, PowerPoint® and SQL Server® areregistered trademarks of Microsoft Corporation.ã IBM®, DB2®, OS/2®, DB2/6000®, Parallel Sysplex®, MVS/ESA®, RS/6000®, AIX®,S/390®, AS/400®, OS/390®, and OS/400® are registered trademarks of IBM Corporation.ã ORACLE® is a registered trademark of ORACLE Corporation.ã INFORMIX®-OnLine for SAP and INFORMIX® Dynamic ServerTM are registeredtrademarks of Informix Software Incorporated.ã UNIX®, X/Open®, OSF/1®, and Motif® are registered trademarks of the Open Group.ã Citrix®, the Citrix logo, ICA®, Program Neighborhood®, MetaFrame®, WinFrame®,VideoFrame®, MultiWin® and other Citrix product names referenced herein are trademarksof Citrix Systems, Inc.ã HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C®, WorldWide Web Consortium, Massachusetts Institute of Technology.ã JAVA® is a registered trademark of Sun Microsystems, Inc.ã JAVASCRIPT® is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.ã SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAPEarlyWatch, BAPI, SAPPHIRE, Management Cockpit, Logo and mySAP.comare trademarks or registered trademarks of SAP AG in Germany and in several other countriesall over the world. All other products mentioned are trademarks or registered trademarks of their respective companies. Disclaimer  THESE MATERIALS ARE PROVIDED BY SAP ON AN AS IS BASIS, AND SAP EXPRESSLYDISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR APPLIED, INCLUDINGWITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE SERVICE,INFORMATION, TEXT, GRAPHICS, LINKS, OR ANY OTHER MATERIALS AND PRODUCTSCONTAINED HEREIN. IN NO EVENT SHALL SAP BE LIABLE FOR ANY DIRECT,INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANYKIND WHATSOEVER, INCLUDING WITHOUT LIMITATION LOST REVENUES OR LOSTPROFITS, WHICH MAY RESULT FROM THE USE OF THESE MATERIALS OR INCLUDEDSOFTWARE COMPONENTS. g200962903830 For Any SAP or Oracle Materials Purchase Visit : OR Contact Via Email Directly At :   About This Handbook  This handbook is intended to complement the instructor-led presentation of thiscourse, and serve as a source of reference. It is not suitable for self-study. Typographic Conventions American English is the standard used in this handbook. The followingtypographic conventions are also used. Type Style Description  Example text   Words or characters that appear on the screen. Theseinclude field names, screen titles, pushbuttons as wellas menu names, paths, and options.Also used for cross-references to other documentation both internal and external. Example text  Emphasized words or phrases in body text, titles of graphics, and tablesEXAMPLE TEXT Names of elements in the system. These includereport names, program names, transaction codes, tablenames, and individual key words of a programminglanguage, when surrounded by body text, for exampleSELECT and INCLUDE. Example text  Screen output. This includes file and directory namesand their paths, messages, names of variables and parameters, and passages of the source text of a program. Example text  Exact user entry. These are words and characters thatyou enter in the system exactly as they appear in thedocumentation. <Example text>  Variable user entry. Pointed brackets indicate that youreplace these words and characters with appropriateentries. 2009 © 2009 SAP AG. All rights reserved.  iii For Any SAP or Oracle Materials Purchase Visit : OR Contact Via Email Directly At :  About This Handbook CR700 Icons in Body Text The following icons are used in this handbook. Icon Meaning For more information, tips, or background Note or further explanation of previous pointException or cautionProceduresIndicates that the item is displayed in the instructor's presentation. iv  © 2009 SAP AG. All rights reserved. 2009 For Any SAP or Oracle Materials Purchase Visit : OR Contact Via Email Directly At :
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