Antonio Sorrentino Naples, Italy | | +39 3314212251  ✉  Profile Competitive attitude and entreprenurial spirit Able to handle challenges, proven history of increased productivity Handling complaints from customers, citizens or service providers Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times Observing physical phenomena, human behavior, or changing
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  ntonio Sorrentino  Naples, Italy | | +39 3314212251  ✉  Profile Competitive attitude and entreprenurial spiritAble to handle challenges, proven history of increased productivityHandling complaints from customers, citizens or service providersPossess strong commitment to team environment dynamics with the ability to contribute expertise and followleadership directives at appropriate timesObserving physical phenomena, human behavior, or changing situationsLanguages: fluently reads, speaks and writes English and Italian Work History Main duties:ãTo provide basic to complex support to Apple customers on Apple products, systems, peripherals and softwareãLogging of calls from customers onto an Apple internal database and escalate issues to the appropriate departmentfollowing escalation procedures whenever necessary.ãTo provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for thecustomers at all times.ãTo provide feedback on a daily basis to the supervisors new emerging issues that have beendiscoveredãProvide complete and appropriate technical solutions for iCloud, Apple ID, iPod, iPad and iPhone users via phone and email.ãListening attentively to customer needs, gain agreement on the resolution and bring the issue to conclusion.ãAdjust your approach to all levels of customer experience.ãTeach and educate customers on support options. AppleCare Advisor - Italian iOS DepartmentJun 2013 - Jul 2014  Teleperformance Hellas  Responsible for the village of “Erchie” for the management of the touristic season. Main purposes:Budget management and Funds raising, keeping relationships with local touristic operators, artists and service providers.Promoting and advertising the events through social networks and specific websites as well as posters and flyers. Art Director / Event PlannerApr 2012 - Jan 2013  Municipality of Maiori  Promogei is a company based in Naples.Its main business is to sell personalized gadgets for advertisements based on customer's requests and to support them intheir projects with specific solutions.My own purpose was to suggest and provide the best product/solution for every customer to drive the sell and meetcustomer's expectations. Sales Advisor Part-TimeSep 2008 - Mar 2012  Promogei  - Powered by - Page 1 -  Education Final mark: 105/110Main subjects: PR, Marketing, Event management, Cinema, Theatre, Music, Art History Universit of Salerno Bachelor of Arts in Visual Arts, Music and Performance Sep 2009 - Feb 2013 Final mark: 84/100Main subjects: Mathematics, Computer programming, Problem Solving, English ITI Enrico Medi High School Certificate in Computer Science Sep 2003 - Jun 2008 Skills IT Skills:  Computer programming: Knowledge of the main programming languages (C++, Visual Basic, ASP, PHP,HTML\XML, SQL, Python) Advanced knowledge of OS X, iOS, Android, Linux and Windows-based operating systems Advanced knowledge of MS Office Suite Proficient user of the common graphic design software: Corel Draw, Adobe Photoshop, Illustrator, GIMP, Inkscape Integrity skills :Strongly committed to team-building and staff development.Excellent common sense, judgment, and decision-making abilities.Excellent interpersonal and analytical skills.Self-starter; can be depended on to complete a task under minimal supervision.People oriented; enjoy working directly with customers and the general public.Strong work ethic. Certifications GESE Grade 8Jun 2008 - present Issued By: Trinity College 40 hours attended Level: B2+ General Enlish CertificateApr 2013 - present Issued By: Cork English College - Powered by - Page 2 -
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