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Complete ITIL Guide for Beginners

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The ITIL® Foundation is an entry level qualification in Information Technology industry. It gives participants information about the key elements, terminologies and concepts used in the ITIL Service Lifecycle.
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  Complete ITIL Guide for Beginners   Instructor-led Classroom Complete ITIL Guide for Beginners  Complete ITIL Guide for Beginners  Agenda1.What is ITIL2.The ITIL Career Path Overview3.The ITIL Overview4.What value ITIL adds to the Business5.What value ITIL adds to your Career   Complete ITIL Guide for Beginners 1. What is ITIL? ã United Kingdom  – 1980s ã UK Cabinet Office ã Promote Sound IT Service Management Practices ã Created the IT Infrastructure Library (ITIL) ã Knowledge & Guidance -IT Service Management ã Continually Refined and Updated by ITSMF ã Current Version is ITIL 2011  Complete ITIL Guide for Beginners 1. What is ITIL 1.ITSM Best (Better) Practices ã More than 20 Years of Practical Working Experience ãPublic Domain with “de facto standard” Status Worldwide2.Promotes the Sound Practice of IT Service Management by ã  Alignment of Business & IT Goals ã Managing the Entire IT Service Lifecycle ã Dealing with Complexity & Change ã  Addressing the Need for Best Practices for Managing Technology ã Promoting Continuous IT Service Improvement
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