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CS Module

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SAP CS Module
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of 2017
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  Customer Service (CS)       H      E      L      P  .      C      S Release 4.6C  Customer Service (CS) SAP AG2April 2001 Copyright © Copyright 2001 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purposewithout the express permission of SAP AG. The information contained herein may be changedwithout prior notice.Some software products marketed by SAP AG and its distributors contain proprietary softwarecomponents of other software vendors.Microsoft ® , WINDOWS ® , NT ® , EXCEL ® , Word ® , PowerPoint ® and SQL Server  ®  are registeredtrademarks of Microsoft Corporation.IBM ® , DB2 ® , OS/2 ® , DB2/6000 ® , Parallel Sysplex ® , MVS/ESA ® , RS/6000 ® , AIX ® , S/390 ® , AS/400 ® , OS/390 ® , and OS/400 ®  are registered trademarks of IBM Corporation.ORACLE ®  is a registered trademark of ORACLE Corporation.INFORMIX ® -OnLine for SAP and Informix ®  Dynamic Server  TM  are registered trademarks of Informix Software Incorporated.UNIX ® , X/Open ® , OSF/1 ® , and Motif  ®  are registered trademarks of the Open Group.HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C ® , World WideWeb Consortium,Massachusetts Institute of Technology.JAVA ®  is a registered trademark of Sun Microsystems, Inc.JAVASCRIPT ®  is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.SAP, SAP Logo, R/2, RIVA, R/3, ABAP, SAP ArchiveLink, SAP Business Workflow, WebFlow,SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP.com Logo and mySAP.comare trademarks or registered trademarks of SAP AG in Germany and in several other countriesall over the world. All other products mentioned are trademarks or registered trademarks of their respective companies.   SAP AGCustomer Service (CS)April 20013 Icons IconMeaning CautionExampleNoteRecommendationSyntaxTip  Customer Service (CS) SAP AG 4 April 2001 Contents Customer Service (CS).....................................................................................35 Customer Service Overview (CS)..............................................................................................36 Customer Service (CS) ...............................................................................................................37 Installed Base Management (CS-IB) .......................................................................................38 Service Agreements.................................................................................................................40 Service Contracts................................................................................................................42 Customer Interaction Center....................................................................................................43 Service Notifications (CS-CM-SN)......................................................................................45 Call Management.....................................................................................................................47 Management of the Installed Base............................................................................................50 Serviceable Item as a Material...................................................................................................52 Serviceable Item as a Piece of Equipment ...............................................................................53 Serviceable Item as a Functional Location...............................................................................55 Serviceable Item as a Bill of Material........................................................................................57 Installed Base Management (CS-IB)..........................................................................................59 Installed Base..............................................................................................................................61 Creating an Installed Base .........................................................................................................62 Creating an Installed Base with a Reference...........................................................................63 Creating an Installed Base from Sales Data............................................................................64 Creating an Installed Base from Production Data....................................................................65 Displaying an Installed Base......................................................................................................66 Displaying an Installed Base from the Technical Object..........................................................68 Displaying an Installed Base from the Notification...................................................................69 Structure Processing of an Installed Base...............................................................................70 Environment Display for the Installation..................................................................................71 Technical Objects (CS-BD/PM-EQM).........................................................................................72 Functional Locations (CS-BD/PM-EQM-FL)..............................................................................76 Functional Location..................................................................................................................78 Reference Functional Location................................................................................................82 Creating a Reference Functional Location.........................................................................84 Copying a Reference Functional Location..........................................................................86 Changing and Displaying a Reference Functional Location...............................................87  Activating/Deactivating Reference Functional Locations....................................................88 Flagging a Reference Functional Location for Deletion......................................................89 Structure Indicator....................................................................................................................90 Creation Functions for Functional Locations............................................................................92 Creating a Functional Location...........................................................................................93 Creating a Functional Location for the Reference Location ...............................................94 Creating a Functional Location Using a Copy Reference...................................................95  Assigning a Superior Functional Location ..........................................................................96 Changing and Displaying a Functional Location......................................................................98 Renaming Functional Locations...............................................................................................99 Changing the Maintenance Plant in a Functional Location....................................................100  Activating/Deactivating Functional Locations.........................................................................101

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