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Ema Uk He Slack Opsman 4 Student Resources Chapter 4 Process Design Multiple Choice Questions

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    Home > Student Resources > Chapter 4: Process design > Multiple choice questions > Chapter 4: Process design Multiple choice questions Try the following questions to test your knowledge of this chapter. After you have answered thequestions, click on 'Submit Answers for Grading' to get your results. 1 .  The principle of the design funnel, progressively reducing the number of possibilities until the final design is reached, has its critics. Which of thefollowing is not a criticism of the concept? Managers do not start out with an infinite number of options The process of design often involves cycling back Designs start as ill-defined and vague The number of options often increases as time goes by. 2 .  The volume-variety position of an operation has implications for almostevery aspect of its design activities. In a low volume, high varietyoperation which is the correct combination of design decisions? Product/service standardization high, Location can be decentralised,flow intermittent Product/service standardization low, Location can be decentralised,flow continuous Product/service standardization low, Location usually centralised,flow intermittent Product/service standardization low, Location can be decentralised,flow intermittent 3 .  Which of the following is not an example of modularization? Computers Electricity utility Package holidays Education  4 .  Which is the correct order for process types starting with low volume/highvariety and moving to high volume/low variety? Batch processes, project processes, jobbing processes, massprocesses, continuous processes Project processes, batch processes, mass processes, jobbingprocesses, continuous processes Jobbing processes, batch processes, mass processes, continuousprocesses, project processes Project processes, jobbing processes, batch processes, massprocesses, continuous processes 5 .  Service shops are characterised as which of the following? High-contact organisations where customers spend a considerabletime in the service process Some customer contact, a degree of customisation and some staff discretion Product orientated with little customisation Many customer transactions, involving limited contact time 6 .  In a jobbing process the main order winning criterion is generally: Volume Capability Time Capacity Rate of production Cost 7 .  Which is the correct sequence in order of increasing process flexibility? Jobbing / batch / project / continuous / line Project / jobbing / batch / line / continuous Jobbing / batch / project / line / continuous Project / jobbing / batch / continuous / line   Continuous / line / batch / jobbing / project 8 .  Which is the correct sequence in order of decreasing process flexibility? Jobbing / batch / project / continuous / line Project / jobbing / batch / line / continuous Project / jobbing / batch / continuous / line Continuous / line / batch / jobbing / project Jobbing / batch / project / line / continuous 9 .  Which of the following statements is incorrect?Design activity has the following characteristics: Is itself a transformation process Satisfies the needs of customers  Applies to both products and services Will develop products and services which are easy to produce or deliver  Is concerned primarily with goods and services 10 .  Which of the following statements would generally be considered ascorrect? Job shops normally compete by offering a lower price than their competitors Labour costs are higher in a Job Shop operation than in most other processes Batch processing produces a more standard range of products thancontinuous flow processes Production runs are shorter for continuous flow systems than for mass production systems Job shops can produce a larger range of products than projectsystems  11 .  Characteristics of line or continuous process types usually include: The ability to handle high variety Short process times Dedicated processes The ability to handle high volumes High capacity 12 .  Which of the following is not a characteristic of a line process? Work is not fixed but moves through a sequence of operations Operations and equipment are dedicated to the product The product or service will be made to a specific customer order  Products or services are standard and are produced in a largevolume Processes are linear and often continuous but can be stopped 13 .  Which one of the following is generally considered a characteristic of aline process? Work is not fixed but moves through a sequence of operations Products or services are unique Customers buy the organisation’s capabilities Work is typically controlled by one operator who moves the work tothe processes The product or service will be made to a specific customer order  14 .  Which of the following is generally considered a characteristic of aproject process? Operations and equipment are dedicated to the product
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