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GettingStartedWithBPMSimulation.pdf

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GETTING STARTED WITH BPM SIMULATION featuring case studies from 2 CONTENTS Introduction …………………………………………….. 3 Rule 1 …………………………………………….. 4 Rule 2 …………………………………………….. 4 Rule 3 …………………………………………….. 4 Rule 4 …………………………………………….. 4 Rule 5 …………………………………………….. 9 Case Study: Crimestoppers …………………………………………….. 11 Case Study: MacDill …………………………………………….. 14 Case Study: Nationwide …………………………………………….. 17
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  G ETTING  S  TARTED    WITH  BPM S IMULATION   featuring case studies from  2 CONTENTS Introduction …………………………………………….. 3 Rule 1 ……………………………………………..   4 Rule 2 ……………………………………………..   4 Rule 3 ……………………………………………..   4 Rule 4 ……………………………………………..   4 Rule 5 …………………………………………….. 9   Case Study: Crimestoppers …………………………………………….. 11   Case Study: MacDill …………………………………………….. 14   Case Study: Nationwide …………………………………………….. 17  3 INTRODUCTION This ebook has been written for business process modellers who wish to begin using predictive simulation analysis to answer questions about their process design. It offers advice and guidance to help those new to the technology to have a better experience of using simulation for the first time within a project. Many BPM vendors now include simulation as a standard feature, however the content here is largely independent of the modelling software in use. About Lanner Lanner’s predictive simulation solutions deliver unprecedented insight into existing operations as well as guidance through foresight for making the best business decisions for the future. With its headquarters and software development based in the UK, Lanner works with organizations around the world to optimize their resources, streamline supply chains, design new facilities, manage valuable assets, and drive business performance. Lanner’s predictive simulation applications and solutions are widely deployable across distributed cloud environments, mobile devices and secure networks, and its standards based, award winning simulation engine has been embedded across leading vendors’ BPM software suites. For more information, visit www.lanner.com or follow @Lanner on Twitter. Back to Contents Page  4 Be clear as to the Question being answered, and the focus of the simulation. Two common areas of focus are; 1.Process Validation 2.Process Optimization This focus should guide the way the user looks to determine which results are collated and presented in the project. The user must be clear as to the ‘Measure’ of ‘what good looks like’, and also the ‘target’ or level of this measure that the business is looking to achieve. Often determining this measure is not simple and may require diplomatic consultancy skills. An old story can be used to indicate the importance of getting the measure right…CEO says ‘I want to minimize the costs incurred by my process’…..the answer to this is obvious ‘shut down your operation’! Back to Contents Page RULE 1
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