GOV.UK performance: The metrics that matter for improving public services

GOV.UK performance is a new approach to improving government services, using data. We show the metrics that matter to the civil servants who provide government services. All the dashboards are public – no usernames or passwords – so the government is accountable for the services it provides. We’re making the map of the UK’s public services and how they connect together. And we’re building this map around the user needs of citizens and businesses. Listen in as we look at how we’re using data to help government meet the needs of citizens and businesses. Henry Hadlow is a designer interested in digital services and beautiful typography. He works at GOV.UK. When he’s not designing he likes to play the accordion. Our videos: Our photos: Our audio: Our slides: Our tweets: Our website: ODI Summit videos:
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  GDS @henryhadlow Henry HadlowDesigner, GOV.UK Performance 7 November 2014 Cabinet Of 󿬁 ce  GOV.UK Performance is   a new approach to improving government services   using data  Service dashboardsGet a dashboardAboutPrototypesBlog Performance   This is a new service. Help us improve it — tell us about yourself Get a dashboard If you work on a government service, wecan help you create a dashboard. Find outhow your service is performing and how itcan be improved.Email GOV.UK BETA Our performance Our statistics show you how government services aredoing, like how much they cost to run and how manypeople use them.We show the latest information about a service as soon asit becomes available. This lets you see how particularservices are doing right now. Detailed dashboards 22 Carer's Allowance applicationsCertificate to get married abroad:paymentsCivil claims: evicting a tenant usingaccelerated possessionDigital MarketplaceDocument legalisation: payments fordrop-off serviceDocument legalisation: payments forservice by postDriving licence views-Practical driving test (public users)Practical driving test bookingsPractical driving test changes andcancellationsPrison visit bookingsRegister a birth abroad: paymentsRegister a death abroad: paymentsSORN (Statutory Off RoadNotification) applicationsVehicle tax renewalsVoter registrationServices providing regularly updated, detailed data to GOV.UK Service dashboards


Jul 23, 2017
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