IT Automation How to Guide eBook

Workload Automation
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  IT Automation: A How - To - Guide  www.automic.comIT Automation: A How To Guidepageof 32 2 IT Automation: A How To Guide “That’s odd,” Bill thought to himself as he walked past the distribution department on his way to IT Ops and noticed most of the crew just sitting around. “They’re usually going full bore picking and packing orders at this time of the morning.“ His ringing cell phone suddenly diverted his attention. It was Dan Johnson, the site General Manager.“I need you in my office right now!” barked Johnson. The phone went dead before Bill had a chance to respond. He quickly rerouted.“The inventory update didn’t run completely last night,” Johnson snapped as Bill rushed into the office. “All the product we received in yesterday isn’t showing up in the system so orders aren’t dropping. We have nothing to pick.”Bill shuffled uneasily in front of the GM and began to respond. Johnson cut him off.“We can see the orders backing up in the system, but we can’t do anything with them because the system says we’re out of stock. Now I’m in a world of hurt. What happened and what are you going to do to prevent it from happening again?”If you’ve been around IT Ops for any length of time, you’ve personally suffered through this type of experience or know someone who has. It’s not pleasant, but unfortunately all too common. It’s especially prevalent in an IT  3 www.automic.comIT Automation: A How To Guidepageof 32 environment with a sea of IT automation and scheduling services within disconnected applications running on separate processing islands. Many businesses today face similar struggles running their workloads by piecing together scheduling tools that underpin many parts of the modern IT infrastructure.According to a Forrester survey 1 , two thirds of IT decision makers use scheduling solutions from unconnected packaged applications and half employ multiple job schedulers on different platforms. The problems this arrangement causes include:ã Lack of synchronization between jobs that are linked by dependenciesã Excessive manual intervention required to run jobsã Critical jobs not completed in time for the businessã Files not being transferred in time for crucial jobs to runOur friend Bill was the victim of such an IT Ops environment. His inventory update ran at midnight,  just as it was set up to do. Unfortunately, crucial sales data that was needed to completely update the inventory hadn’t arrived by then. The result was an incomplete - and inaccurate - update. As a consequence, a crucial business operation was temporarily shut down.One solution to such a problem could be to use events instead of clocks and calendars to schedule  jobs. If Bill’s job had been scheduled to run based on an event – the receipt of all files needed for 1  The IT Automation Imperative by Jean-Pierre Garbani, VP and Principal Analyst, Forrester Research, June 20, 2013.  4 www.automic.comIT Automation: A How To Guidepageof 32 a complete inventory update – the job wouldn’t have run at midnight. It would have waited until all files were received and then it would have run. The inventory update would have been complete and the business would have been able to begin picking and shipping as usual.However, applications are not necessarily capable of raising notifications at the time your business needs, so you need a means of monitoring the activity to detect those designated events. Changes in business conditions or in the IT systems can cause these unpredictable events to occur, making automated detection even more critical.Bill’s system obviously lacked that capability, but you can avoid a similar fate. In the world of IT Automation, there is a solution. It’s called Workload Automation (WLA). WLA manages mixed workloads in heterogeneous IT environments and provides the type of awareness needed to provide event-based automated scheduling. But WLA provides much more than that.With WLA, you get workload management aligned with business policies and intelligent scheduling focused on optimum resource allocation. Where IT Automation links disparate systems and software in such a way that they become self-acting or self-regulating. WLA manages the execution of the workload running on your servers, finding and utilizing processing time that would otherwise sit idle. This maximizes your system processing power, productivity, and performance and provides the business with accurate information when it needs it. Isn’t it time you took the leap into Workload  Automation? 
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