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ITIL Artifacts

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1. IT Information Library (ITIL) Knowledge Management Artifacts Robert Byrnes 2. ITIL Knowledge Management <ul><li>ITIL Framework…
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  • 1. IT Information Library (ITIL) Knowledge Management Artifacts Robert Byrnes
  • 2. ITIL Knowledge Management <ul><li>ITIL Framework </li></ul><ul><li>Approach </li></ul><ul><li>Change Management </li></ul><ul><li>Content Management </li></ul><ul><li>Project Plan </li></ul><ul><li>Project Metrics </li></ul><ul><li>Quality Plan Scorecard </li></ul><ul><li>Security Control Scorecard </li></ul>
  • 3. ITIL Framework <ul><li>Production Support Plan </li></ul><ul><li>Support Service Overview </li></ul><ul><li>Support Service Organization </li></ul><ul><li>Service Management </li></ul><ul><li>Service Delivery </li></ul><ul><li>Environment </li></ul><ul><li>Appendices </li></ul>
  • 4. Approach <ul><li>Onetime consolidate and revision </li></ul><ul><li>Support ongoing enhancements </li></ul><ul><li>Semi-annual review and quality assurance activities </li></ul><ul><li>Support recurring client/third party audits </li></ul>
  • 5. Change Management <ul><li>Applying naming convention for documents, folders and solutions </li></ul><ul><li>Management the shared folder structure </li></ul><ul><li>Managing dependencies </li></ul><ul><li>Source control operations </li></ul>
  • 6. Content Management Tools <ul><li>Advantages to using SharePoint are as follows: </li></ul><ul><ul><li>Protects users from accidental file loss </li></ul></ul><ul><ul><li>Allows backtracking to previous version of a file </li></ul></ul><ul><ul><li>Allows branching, sharing, merging, and management of file releases </li></ul></ul><ul><li>SharePoint’s unique ability to manage the Website folder structure provides the control necessary while providing flexible access to critical information. </li></ul>
  • 7. Project Plan
  • 8. Project Metrics
  • 9. Quality Plan Scorecard
  • 10. Security Controls Scorecard
  • jstor

    Jul 23, 2017
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