Knowledge Management Megat

1. Knowledge Management by: Megat Zainurul Anuar bin Megat Johari DREAMSOFT (M)SDN BHD 2. <ul><li>This presentation is presented…
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  • 1. Knowledge Management by: Megat Zainurul Anuar bin Megat Johari DREAMSOFT (M)SDN BHD
  • 2. <ul><li>This presentation is presented in the MTCP (Malaysian Technical Cooperation Program) Workshop to promote and facilitate technical assistance to participating developing countries in  'Knowledge Management' and 'Open Source Software' implementation. </li></ul><ul><li>Presently the MTCP covers 136 developing countries. </li></ul>
  • 3. to be discussed <ul><li>what is knowledge? </li></ul><ul><li>why knowledge? </li></ul><ul><li>data + information + knowledge </li></ul><ul><li>information and value </li></ul><ul><li>working definition of KM </li></ul><ul><li>why knowledge management </li></ul><ul><li>how to articulate knowledge </li></ul><ul><li>elements of KM </li></ul><ul><li>KM strategy </li></ul><ul><li>KM and technologies </li></ul><ul><ul><li>activities: lessons learned.. </li></ul></ul>
  • 4. <ul><li>1980 - Knowledge Is Power </li></ul>
  • 5. <ul><li>what is knowledge? </li></ul>
  • 6. what is knowledge HOW to do things WHERE to find examples WHOM to ask for help
  • 7. basic scenario <ul><li>“ In a classic adventure of Star Trek, Dr. McCoy (the ship's Medical Officer) must restore Mr. Spock's brain to his body. McCoy, not having the knowledge to accomplish this task uses an alien learning device to impart the knowledge into his brain” </li></ul>
  • 8. why knowledge? <ul><li>Why did Dr. McCoy need the knowledge imparted to his brain? </li></ul><ul><ul><li>Claim: Knowledge is what human beings need to perform necessary and optional tasks throughout their lives. </li></ul></ul><ul><ul><li>Claim: Information & Data does not enable performance </li></ul></ul>
  • 9. types of knowledge <ul><li>tacit >implicit> explicit </li></ul>
  • 10. data + information + knowledge <ul><li>What is the relationship between data, information and knowledge? </li></ul>
  • 11. data + information <ul><li>INFORMATION= data + interpretation human </li></ul>
  • 12. information + knowledge <ul><li>KNOWLEDGE= information + use human </li></ul>
  • 13. when information become knowledge <ul><li> comparison, consequences, connections, conversation and etc </li></ul>
  • 14. information and value <ul><li>qualities that make information valuable </li></ul><ul><li>- accuracy </li></ul><ul><li>- timeliness </li></ul><ul><li>- engagement </li></ul><ul><li>- application </li></ul><ul><li>- rarity </li></ul>
  • 15. <ul><li>what is knowledge management ? </li></ul>
  • 16. working definition of KM <ul><li>systematic process by which knowledge is created, captured, shared, and leveraged </li></ul><ul><li>but KM is not only that….. </li></ul>
  • 17. <ul><li>KM is the process of converting the tacit and implicit knowledge of individual, groups and organisational and to leveraged knowledge for further uses. </li></ul>
  • 18. why knowledge management? <ul><li>Fortune 500 companies wasted $12 billion in 1999 as employees duplicated one another’s work. </li></ul>
  • 19. why knowledge management? <ul><li>90% of 800 North American and European Companies were working on some aspect of knowledge management </li></ul>
  • 20. why knowledge management? <ul><li>Ford estimated that in 1997-99 knowledge management initiatives resulted in cost savings or additional revenues of $914 million </li></ul>
  • 21. why knowledge management? <ul><li>Chevron estimates it has saved more than $650 million since 1991 by sharing best practices among mangers in charge of energy use at its oil refineries </li></ul><ul><li>Source: </li></ul>
  • 22. why knowledge management? <ul><li>Texas Instruments reports savings of more than $1 billion by disseminating best practices throughout its 13 semiconductor plants </li></ul>
  • 23. why knowledge management? <ul><li>By late 1999 1/3 of top 1,000 largest U.S. companies had begun KM initiatives; </li></ul><ul><li>by 2003 more than half have done KM </li></ul><ul><li>By 2008 all of 1,000 U.S companies used KM </li></ul>
  • 24. knowledge sharing EXPERTISE DECISION-MAKING POWER Experts ‘T’ Expert ‘M’ Working and Learning together Expert ‘E’ Expert ‘G’ Experts ‘A’
  • 25. Knowledge conversion: tacit & explicit <ul><li>Internalization [i&g&o] </li></ul><ul><li>training </li></ul><ul><li>mentoring </li></ul>tacit <ul><li>Socialization [i&i] </li></ul><ul><li>brainstorming </li></ul><ul><li>meeting </li></ul><ul><li>Combination [g&o] </li></ul><ul><li>repositories </li></ul><ul><li>cop </li></ul>tacit tacit tacit explicit explicit explicit explicit <ul><li>Externalization [ i&g] </li></ul><ul><li>videotaping </li></ul><ul><li>knowledge map </li></ul>
  • 26. Knowledge conversion: tacit & explicit- the bread maker example individual +group + org creation of the new product enriched MEGAT and the team's TK base tacit individual +individual MEGAT training with the hotel’s baker group + organisation standardization of this K into a manual and embodying it in the product Individual + group sharing the TK with product development team tacit tacit tacit explicit explicit explicit explicit
  • 27. km modes personal collaborative enterprise
  • 28. elements of knowledge management <ul><li>people - relate to culture, mindset, trust, insight, hunches </li></ul><ul><li>process - activity such as research, recruitment, cataloging, indexing, verification </li></ul>
  • 29. elements of knowledge management <ul><li>technology - km portal, discovery tools, server, applications </li></ul><ul><li>organisation – the knowledge leveraged insight </li></ul><ul><li>content – ontology, taxonomy, metadata, cluster and others </li></ul>
  • 30. knowledge management strategies <ul><li>sets forth criteria for choosing </li></ul><ul><ul><li>what knowledge a firm plans to pursue </li></ul></ul><ul><ul><li>how firm will capture and share it </li></ul></ul>
  • 31. knowledge management strategies <ul><li>Generally determined through strategic audit </li></ul><ul><ul><li>what sorts of knowledge are critical to support business positioning </li></ul></ul><ul><ul><li>who needs to have what information? </li></ul></ul><ul><ul><li>when do they need to know it? </li></ul></ul>
  • 32. knowledge management strategies..++ <ul><li>people </li></ul><ul><li>Job Description </li></ul><ul><li>Knowledge Sharing is Core Competency </li></ul><ul><li>Staff Performance Acknowledgment & Assessment </li></ul><ul><li>Networks/Communities of Practice </li></ul><ul><li>process </li></ul><ul><li>Programme Process </li></ul><ul><li>Annual Reports </li></ul><ul><li>SWAP, PRSP, </li></ul><ul><li>Lessons Learned </li></ul><ul><li>Project Reports </li></ul><ul><li>Trip Reports </li></ul><ul><li>PAD </li></ul><ul><li>technology </li></ul><ul><li>Document Management </li></ul><ul><li>Collaboration Tools </li></ul><ul><li>Connectivity </li></ul><ul><li>Calendar </li></ul><ul><li>Internet </li></ul><ul><li>ERP </li></ul><ul><li>Development Gateway </li></ul><ul><li>Internet Supermarket </li></ul>KM <ul><li>organisation </li></ul><ul><li>Methodology </li></ul><ul><li>Corporate Memory </li></ul><ul><li>Branding </li></ul>
  • 34. knowledge asset 1 <ul><li>human capital </li></ul><ul><li>Attitude </li></ul><ul><li>Competencies </li></ul><ul><li>Education </li></ul><ul><li>Knowledge </li></ul><ul><li>Skills </li></ul><ul><li>Customer </li></ul><ul><li>Brand </li></ul><ul><li>customers capital </li></ul><ul><li>Distribution Channels </li></ul><ul><li>Franchise Agreements </li></ul><ul><li>License Agreements </li></ul><ul><li>Loyalty </li></ul><ul><li>structural capital </li></ul><ul><li>Copyright </li></ul><ul><li>Corporate Culture </li></ul><ul><li>Design Rights </li></ul><ul><li>Financial Relations </li></ul><ul><li>IT Infrastructure </li></ul><ul><li>Management Processes </li></ul><ul><li>Service Marks </li></ul><ul><li>Trade Secrets </li></ul><ul><li>Trademarks </li></ul>INTELLECTUAL CAPITAL 2 3
  • 35. <ul><li>Yes of course there always be ‘financial capital’ but financial capital will be captured….this is what already known. </li></ul>
  • 36. <ul><li>Q&A </li></ul><ul><li>ask now or forever hold your peace! </li></ul>
  • 37. <ul><li>thank you </li></ul>
  • 38. <ul><li>still u want to know more.. </li></ul>
  • 39. <ul><li>please contact </li></ul><ul><li>http:// </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul>
  • 40. <ul><li>enough for today…thank you </li></ul>
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