Lecture 4 (Listen)

Engineering communication notes
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  UHAS 3 22 ENGINEERING COMMUNICATION  Lecturer Hashim Fauzy Yaacob  LISTENING  Why Listen? ã Research begin as early as 1920s was found that we spend 70 percent of working hours communicating  –  that is, reading, writing, speaking, and listening. We spend more than 50 % listening, 17% percent reading, speaking 16 %, 145 writing. ã Two third of managers time is listening compare to employees. ã Listening is number one problem for managers ã “The good manager is a good listener”. ã More than 70 percent of managers time is communication and 65 percent from managers communication is listening.
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