Maria achilleoudes resume - v1

1. Maria Achilleoudes Lean Six Sigma Master Black Belt / Quality - Deployment Leader, Certified Management Consultant 27-12 23rd Avenue, LIC, NY 11105…
of 3
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Related Documents
  • 1. Maria Achilleoudes Lean Six Sigma Master Black Belt / Quality - Deployment Leader, Certified Management Consultant 27-12 23rd Avenue, LIC, NY 11105 PROFILEResults oriented, Certified Lean Six Sigma Master Black Belt, Design for Six Sigma and Quality Deployment Leader,Certified Management Consultant and Trainer. Extensive international lean, quality management, ISO 9000, Reengineering,Business Transformation, Change and Project Management experience. Formalized an approach and a work plan to addressthe identified business issues and led cross functional teams in order to achieve the objectives. Developed and implementedeffective policies, procedures and processes, significantly reducing operational costs and risk and improving product andservice delivery. Managed all aspects of the project, from inception through execution, close out and realization of benefits,ensuring adherence to deadlines and achievement of objectives. Liaised with all involved functions and worked closely with ITfor process redesign and implementation. Managed all phases of change management from planning, to design, implementationand sustainment of the change. Dual US and EU national. Fluent in English and Greek.PROFESSIONAL EXPERIENCEINDEPENDENT MANAGEMENT CONSULTANT AND TRAINER, 2001 – PresentConsulting services in Lean Six Sigma, process redesign and re-engineering, post-merger integration, quality management,ISO 9000, ISO 13485, project management, change management.Experience mainly in services/ transactional sectors including: Financial Services, Transportation, Trading andServicing, Medical devices, Law, High Tech, Construction, Municipalities and other services/ transactional businessesSample Projects • Implemented Lean Six Sigma for a major Bank. Defined service standards for credit card delivery, identified process improvements to minimize defects, constructed the project plan and managed its implementation. Standardized the new processes and made recommendations to the Bank’s management for implementing best practices to other divisions. Improved Card delivery time by 50% and achieved 20% cost savings. • Developed business model for post-merger integration of 350 coops under the Cyprus Co-operative Society’s Supervision Development Authority, in accordance with European Union requirements. Improved current practices in order to adhere to national and European regulations and achieve economies of scale. Defined new processes in the merged coops implementing centralization, workflow simplification, IT changes, limits of authority, HRM processes, reporting structures, roles and responsibilities. Identified potential union issues and resolution methods. Developed the implementation plan. Business model implemented, achieving 40% improvement in operational efficiency and effectiveness. • Designed processes and prepared required documentation for a major Stock Brokerage Firm, to meet new Cyprus Stock Exchange laws. Defined the implementation plan and coordinated necessary implementation actions. Assisted with the preparation of the application to the Stock Exchange Authority. The company obtained Stock Exchange License the first time of application to the SE Commission. • Designed operational business model for a group of seven companies. Improved efficiency 50%. • Developed ISO 9001 QMS for a fuel transporter, subcontractor of fortune 500 Oil Company, which was awarded by the Oil company as the best operational system in Middle East. • Developed ISO 9001 And ISO 13485 QMS for several industries, including a major French auto importer. Improved current practices implementing process improvements as well as necessary controls to reduce operational and financial risk. Developed KPI’s and the mechanisms for data collection and analysis. Developed the required procedures, responsibilities and authorities for the efficient and effective operation of the company, including effective mechanisms for subcontractor control and Human resource management. As a project manager, coordinated all necessary activities during implementation till certification. Delivered all relevant training and carried out quality audits. Operational efficiency improved by at least 40% and service delivery improved 50% or more. Certification first time pass. • Lead Assessor of the British Standards Institute (BSI) for ISO 9001, as an external resource for Cyprus, Europe and Middle East. • As an approved trainer by the Cyprus Human Resource Development Authority, offered open and in-house training programs in the areas of ISO9000, Operational improvement, Office health and safety. All obtained government subsidy.
  • 2. Maria Achilleoudes, LSSBB, CMC Page 2UNIVERSAL BANK, Nicosia, Cyprus, 1999 – 2000Manager, Operational & Quality Improvement • Oversaw management of organization & methods and user support areas. Responsible for day-to-day operations. Supervised staff of 11 in user support, IT, and organization & methods • Reviewed and resolved operational and technology issues. Supported all bank functions • Increased efficiency through development and implementation of new processes and procedures • Prioritized and coordinated systems development activities and introduced new technologies • Improved efficiency by at least 66%. Introduced standardized processes for all bank branches and trade unit • Member of General Manager’s Committee and Technology CommitteeMARFIN FINANCIAL GROUP, Nicosia, Cyprus, 1988 – 1999 Quality Manager / Manager of Business Analysis (1997 – 1999) • Coordinated staff of 24 for financial company with retail / corporate banking, insurance, credit card, and other divisions. Responsible for operational issues and quality assurance / compliance. • Developed company’s ISO 9001 QMS program, standards, and procedures. Conducted staff training on QMS. Supervised program implementation and performed internal audits • Facilitated successful ISO 9001 certification and increased service quality 40%. • Formulated procedural changes to meet IT user, staffing, office space, and office technology needs Worked with individual departments to identify user requirements and redesign processes • Improved efficiency 30% and service quality 40% for Finance Department • Selected to represent Association of Commercial Banks in Ministry of Commerce’s Technology Committee. Part of team that reviewed European Computerization Standards and provided recommendations for adoption by CyprusInternal Consultant (1988-1997) • Managed cross-functional re-engineering projects to improve quality and efficiency of operations. • Achieved dramatic cost savings and major improvements in customer service levels • Carried out complete project management, from inception and planning through to implementation. • Coordinated 5 to 25 persons per project, and led several projects simultaneously • Led projects relating to work method improvement, systems development, improved controls, human resource program enhancement, methods documentation, user training, cost justification, and more • Redesigned processes and procedures, implemented standardized procedures, defined roles, and communicated changes effectively to end users. Conducted personnel training • Reduced operational costs 20% and improved service times 50% by restructuring branch operations • Improved collection process 30% and efficiency 25% by re-organizing credit and finance areas. • Achieved 20% or better improvements in insurance, check clearing, staffing assessment and appraisal, and front line staff service qualityINTERNATIONAL BUSINESS MACHINES (IBM), Jericho / East Fishkill, NY, 1985-1987Sales Branch, Systems Engineer (1987)• Assisted with hardware and software evaluations, financial analysis, and marketingQuality Division, Quality Engineer (1985-1987) • Qualified new hardware products. Planned and led reliability tests. Carried out statistical analyses and presented results and summary reports to senior management.
  • 3. Maria Achilleoudes, LSSBB, CMC Page 3EDUCATIONCOLUMBIA UNIVERSITY SCHOOL OF ENGINEERING & APPLIED SCIENCES, New York, NYMS in Chemical Engineering; graduated Magna Cum Laude; Dean’s ListQUEENS COLLEGE / CUNY, Flushing, NYBS in Chemistry; graduated Magna Cum Laude; Dean’s ListCERTIFICATIONS & PROFESSIONAL DEVELOPMENTLean Six Sigma Master Black Belt CertificationCertified Management Consultant (CMC) – Institute of Management Consultants (International) / ICMCI, Institute ofManagement Services (UK), the Human Resources Development Authority of CyprusCertified Trainer – by the Human Resources Development Authority of CyprusCertified by International Register of Certificated Auditors (IRCA) for ISO 9001British Standards Institute (BSI) Lead Assessor for ISO9001PUBLICATIONS, SPEAKING ENGAGEMENTS & MEMBERSHIPSGuest Speaker at several conferences on Quality and Productivity (Cyprus, Greece)Author of Technical Paper on Dry Silver Migration (IBM TR no. 22.2720)Author of newspaper articles on areas of expertiseSenior Member of American Society for Quality
  • We Need Your Support
    Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

    Thanks to everyone for your continued support.

    No, Thanks