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  ORGANISATIONAL BEHAVIOUR #1  CONTENTS  No. LESSONPg.no.1. INTRODUCTION   TO   ORGANISATIONAL   BEHAVIOUR 42. FOUNDATION   OF   ORGANISATIONAL   BEHAVIOUR 73. MODELS   OF   ORGANISATIONAL   BEHAVIOUR 124. GLOBAL   SCENARIO   OF   ORGANISATIONAL   BEHAVIOUR 165. FOUNDATION   OF   INDIVIDUAL   BEHAVIOUR 16. PERSONALIT! 217. LEARNING    AND   BEHAVIOUR   MODIFICATION 25.  ATTITUDE    AND   PERCEPTION 2 . MOTIVATION    AND   BEHAVIOUR 321#. $OB   SATISFACTION 4411. GROUP   D!NAMICS 4712. GROUP   CONFLICT 5213. ORGANISATIONAL   COMMUNICATIONS 5614. LEADERSHIP   IN   ORGANISATIONS 6615. STRESS   MANAGEMENT 7316. PO%ER    AND   POLITICS 7717. ORGANISATIONAL   DESIGN 11. ORGANISATIONAL   CULTURE    AND   CLIMATE .51 . ORGANISATIONAL   EFFECTIVENESS 72#. MANAGEMENT   OF   CHANGE   CASE    ANAL!SIS # #2  LESSON – 1INTRODUCTION TO ORGANIZATIONAL BEHAVIOURLearning Objective  A&'() )(*+,ng '-, /(on0 o -o/+ ( */( 'o n+()'*n+ ã The major environmental challenges and the paradigm shift that the management faces today  ã The management perspective of organizational behaviour  ã The historical background of modern organizational behaviour  ã The modern approach to organizational behaviour  T-( no/(+g( *n+ ,n&o)*',on (89/o,on0 g/o*/ :o9(',',on0 'o'*/ ;*/,' *n+ +,<(),' *)( o( o& '-(,''() )(*/,',( '-*' '-( *n*g() *)( &*:,ng 'o+*. T-()( *)( *n o/',on (,ng o&&()(+ 'o +(*/ ,'-'-(( :o9/(8 :-*//(ng(. !(' '-( ,9/( ' o' 9)o&on+ o/',on * ( &on+ ,n '-( o)+ o& S*%*/'on0 '-( ),:-(' 9()on ,n '-( o)/+ *n+ '-( &on+() o& %*/=M*)'. S* * on:( *(+ '-( ( 'o::(&/ o)g*n,>*',on *n+ *n*g((n'. S* ;,:/ )(9/,(+0 ?P(o9/( *)( '-( (?. T-( '() 9*)*+,g :o( &)o '-( G)(( o)+ @9*)*+,g*@0 -,:- (*n @@o+(/0 9*''()n o) (8*9/(?. F,)' ,n')o+:(+ o<() '-,)' (*) *go0  '-( 9-,/oo9- *n+ :,(n:( -,'o),*n T-o* -n0'-( '() ?9*)*+,g? , no (+ *0 * )o*+ o+(/0 * &)*(o)0 * * o& '-,n,ng0 *n+ * :-(( &o) n+()'*n+,ng )(*/,'. T-( ,9*:' o& ,n&o)*',on '(:-no/og0 'o'*/ ;*/,' *n+ +,<(),' (n',on(+ (*)/,() -* /(+ 'o * 9*)*+,g -,&'. NE! ARADIG# T-( o)g*n,>*',on*/ (-*<,o) -* * go*/ /o -(/9 '-( *n*g() *( * ')*n,',on 'o '-( n( 9*)*+,g.So( o& '-( n( 9*)*+,g :-*)*:'(),',: ,n:/+( :o<()*g( o& (:on+=g(n()*',on ,n&o)*',on '(:-no/og*n+ 'o'*/ ;*/,' *n*g((n' :- * (9o()(n'0 )((ng,n((),ng *n+ (n:-*),ng0 *n+ /(*)n,ngo)g*n,>*',on &o) *n*g,ng +,<(),' o& o). T-( n( 9*)*+,g (' '-( '*g( &o) '-( '+0n+()'*n+,ng0 *n+ *99/,:*',on o& '-( ',(='('(+ ,:)o=<*),*/(0 +n*,: *n+ *:)o=<*),*/(. On(' no - *n*g((n' n((+ * n( 9()9(:',<( 'o ((' '-( (n<,)on(n'*/ :-*//(ng( *n+ 'o -,&''o * n( 9*)*+,g. A NE! ERS ECTIVE $OR #ANAGE#ENT M*n*g((n' , g(n()*// :on,+()(+ 'o -*<( '-)(( *o) +,(n,on'(:-n,:*/0 :on:(9'*/ *n+ -*n.T-( '(:-n,:*/ +,(n,on :on,' o& '-( *n*g()@ (89()',( ,n 9*)',:/*) &n:',on*/ *)(*. T-( no '-()(;,)((n' o& '-( o *n+ -*<( '-( &n:',on*/ no/(+g( 'o g(' '-( o +on(. B' '-( 9)*:',:,ng*n*g() ,gno)( '-( :on:(9'*/ *n+ -*n +,(n,on o& '-(,) o.Mo' *n*g() '-,n '-*' '-(,) (9/o(( *)( /*>0 *n+ *)( ,n'()('(+ on/ ,n on(0 *n+ '-*' ,& o :o/+ *( '-( -*99 ,n '() o& on(0 '-( o/+ ( 9)o+:',<(. I& :- *9',on *)(*::(9'(+0 '-( -*n 9)o/( '-*' '-( *n*g((n' , &*:,ng *)( )(/*',<(/ (* 'o o/<(.B' -*n (-*<,o) *' o) , :- o)( :o9/,:*'(+ *n+ +,<()(. T-( n( 9()9(:',<(*( '-*' (9/o(( *)( (8')((/ :o9/(8 *n+ '-*' '-()( , * n((+ &o) '-(o)(',:*/ n+()'*n+,ngg,<(n  (9,),:*/ )((*):- (&o)( *99/,:*',on :*n ( *+( &o) *n*g,ng 9(o9/( (&&(:',<(/. #ODERN A ROACH TO ORGANIZATIONAL BEHAVIOUR T-( o+()n *99)o*:- 'o o)g*n,>*',on*/ (-*<,o) , '-( (*):- &o) '-( ')'- o& - 9(o9/( (-*<( '-(* '-( +o. T-( o)g*n,>*',on*/ (-*<,o) , * +(/,:*'( *n+ :o9/(8 9)o:(. I& on( *, 'o *n*g( *no)g*n,>*',on0 ,' , n(:(*) 'o n+()'*n+ ,' o9()*',on. O)g*n,>*',on , '-( :o,n*',on o& :,(n:( *n+9(o9/(. %-,/( :,(n:( *n+ '(:-no/og , 9)(+,:'*/(0 '-( -*n (-*<,o) ,n o)g*n,>*',on , )*'-() n9)(+,:'*/(. T-, , (:*( ,' *),( &)o +((9 n((+ *n+ <*/( '( o& 9(o9/(. HISTORICAL BAC%GROUND $OR #ODERN ORGANIZATIONAL BEHAVIOURScienti&ic #anage'ent A((r)ac* #3  S:,(n',&,: *n*g((n' *99)o*:- * +(<(/o9(+  F.%. T*/o) *' '-( (g,nn,ng o& '-( 2#'- :(n'). T-,'-(o) 99o)'(+ '-( ( o& :()'*,n '(9 ,n :,(n',&,:*// '+,ng (*:- (/((n' o& * o0 (/(:',ng *n+')*,n,ng '-( (' o)() &o) '-( o *),+ *,ng )( '-*' '-( o)() &o//o '-( 9)(:),(+ ('-o+ o& +o,ng '-( o. I' 9)o<,+(+ * :,(n',&,: )*',on*/( &o) o 9(:,*/,>*',on *n+ * 9)o+:',on. H, *9',on* '-*' (9/o(( *)( o',<*'(+ /*)g(/  on(. To ,n:)(*( '-( o'9'0 T*/o) *+<,(+ *n*g() 'o9* on('*) ,n:(n',<( 'o (&&,:,(n' o)().!('0 -, '-(o) * :),',:,>(+  *n (9/o() *n+ o)(). %o)() o(:'(+ 'o '-( 9)()(o& o) * (,ng -*)+() *n+ &*'(). C),',: o)),(+ '-*' '-( ('-o+ 'oo '-( -*n,' o' o& /*o)0)(+:,ng o)() 'o *:-,n( )(9on+,ng 'o *n*g((n' ,n:(n',<(. T-()(&o)(0 T*/o)@ <,( , no:on,+()(+ ,n*+(;*'( *n+ n*))o +( 'o '-( 9o,n' g,<(n  '-( :),',:. B+rea+cratic A((r)ac* %-,/( :,(n',&,: *n*g((n' * &o:,ng on '-( ,n'()*:',on ('((n o)() *n+ '-( '*0 ()((*):-() ()( '+,ng -o 'o '):')( '-( o)g*n,>*',on o)( (&&(:',<(/. In'(*+ o& '),ng 'o *((*:- o)() o)( (&&,:,(n'0 :/*,:*/ o)g*n,>*',on '-(o) og-' '-( o' (&&(:',<( o<()*// o)g*n,>*',on*/'):')( &o) o)() *n+ *n*g().T-( '-(o)@ o' 9)o,n(n' *+<o:*'(0 M*8 %(()0 9)o9o(+ * @)(*:)*',: &o)@ o& '):')(0-,:- -( '-og-' o/+ o) &o) *// o)g*n,>*',on. %(()@ ,+(* )(*:)*: * 0 /og,:*/0 )*',on*/ *n+(&&,:,(n'. H( *+( '-( n*,<( *9',on '-*' on( '):')( o/+ o) (' &o) *// o)g*n,>*',on.H(n) Fo)+0 H(n) F*o/ *n+ F)(+(),: %. T*/o)0 '-( (*)/ *n*g((n' 9,on(()0 )(:ogn,>(+'-( (-*<,o)*/ ,+( o& *n*g((n'. Ho(<()0 '-( +,+ no' (9-*,>( '-( -*n +,(n,on. A/'-og-'-()( ()( <*),(+ *n+ :o9/(8 )(*on &o) '-( (()g,ng ,9o)'*n:( o& (-*<,o)*/ *99)o*:- 'o*n*g((n'0 ,' , g(n()*// )(:ogn,>(+ '-*' '-( H*'-o)n( '+,( *) '-( -,'o),:*/ )oo' &o) '-( &,(/+ o& o)g*n,>*',on*/ (-*<,o). Ha,t*)rne St+-ie E<(n0 * T*/o) *n+ %(() )og-' *''(n',on ,'- '-(,) )*',on*/0 /og,:*/ *99)o*:-( 'o o)( (&&,:,(n'9)o+:',<,'0 '-(,) <,( ()( :),',:,>(+ on '-( g)on+ '-*' o'- *99)o*:-( ,gno)(+ o)()@ -*n,'.T-( )(*/ (g,nn,ng o& *99/,(+ )((*):- ,n '-( *)(* o& o)g*n,>*',on*/ (-*<,o) '*)'(+ ,'-H*'-o)n( E89(),(n'. In 1 240 * g)o9 o& 9)o&(o) (g*n *n (n;,) ,n'o '-( -*n *9(:' o& o)*n+ o),ng :on+,',on *' '-( H*'-o)n( 9/*n' o& %('()n E/(:'),: Co9*n0 C-,:*go. T-( &,n+,ng o& '-(( '+,( ()( g,<(n * n( n*( @-*n )(/*',on@ '-( '+,( )og-' o' * n() o& &,n+,ng)(/(<*n' 'o n+()'*n+,ng -*n (-*<,o) *' o). T-( H*n (/((n' ,n '-( o)9/*:( *:on,+()*/ o)( ,9o)'*n'. T-( o)() *)( ,n&/(n:(+  o:,*/ &*:'o) *n+ '-( (-*<,o) o& '-(,n+,<,+*/ o)() , +('(),n(+  '-( g)o9.H*'-o)n( '+,( -*<( ((n :),',:,>(+ &o) '-(,) )((*):- ('-o+ *n+ :on:/,on +)*n. B''-(,) ,9*:' on '-( (()g,ng &,(/+ o& o)g*n,>*',on*/ (-*<,o) * +)**',:. T-( -(/9(+ -() ,n * o)(-*n,' :(n'()(+ *99)o*:- 'o o). A ROACHES TO ORGANIZATIONAL BEHAVIOUR T-()( *)( *,n/ &o) *99)o*:-( 'o o)g*n,>*',on*/ (-*<,o). T-( *)( H*n )(o):( *99)o*:- @  Con',ng(n: *99)o*:- P)o+:',<,' *99)o*:-  S'( *99)o*:- H+'an Re)+rce A((r)ac* T-( -*n )(o):( *99)o*:- , :on:()n(+ ,'- '-( g)o'- *n+ +(<(/o9(n' o& 9(o9/( 'o*)+ -,g-() /(<(/ o& :o9('(n:0 :)(*',<,' *n+ &/&,//(n'0 (:*( 9(o9/( *)( '-( :(n')*/ )(o):( ,n *no)g*n,>*',on. T-, *99)o*:- -(/9 (9/o(( (:o( (''() ,n '() o& o) *n+ )(9on,,/,' *n+ '-(n ,''),( 'o :)(*'( * :/,*'( ,n -,:- '-( :*n :on'),'( 'o '-( (' o& '-(,) ,9)o<(+ *,/,',(. T-, *99)o*:-, */o non * @99o)',<( *99)o*:-@ (:*( '-( *n*g()@ 9),*) )o/( :-*ng( &)o :on')o/ o& (9/o(( 'o 9)o<,+,ng *n *:',<( 99o)' &o) '-(,) g)o'- *n+ 9()&o)*n:(. #4

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