Religious & Philosophical

Provide administrative support to payroll processes

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SSC/ N 2504 Overview This unit is about carrying out specified rule-based transactions to support payroll processes. 22 Applicable NOS Unit SSC/ N 2504 Unit Code SSC/ N 2504 Unit Title (Task) Description
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SSC/ N 2504 Overview This unit is about carrying out specified rule-based transactions to support payroll processes. 22 Applicable NOS Unit SSC/ N 2504 Unit Code SSC/ N 2504 Unit Title (Task) Description Scope This unit is about carrying out specified rule-based transactions to support payroll processes. This unit/task covers the following: Transactions: monitoring changes to payroll data updating payroll with changes executing payroll applications Stakeholders: employees in client organization managers in client organization payroll specialists in client organization client account manager Media: telephone chat post face-to-face Appropriate people: line manager colleagues subject matter experts Performance Criteria (PC) w.r.t. the Scope Knowledge and Understanding (K) B. Organizational Context (Knowledge of the To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to payroll processes PC2. carry out transactions as required, in line with your organization s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. respond to payroll queries referred from employee helpdesk in line with SLAs PC4. generate reports requested by stakeholders in standard formats PC5. communicate effectively with stakeholders using appropriate media PC6. obtain advice and guidance from appropriate people, where required You need to know and understand: KA1. your organization s policies, procedures, service level agreements and guidelines for providing administrative support including your role and 23 SSC/ N 2504 company/ responsibilities in relation to this organization and KA2. your organization s knowledge base and how to access and update its processes) information KA3. legislation, requirements, rules and regulations that apply to payroll and tax related processes KA4. your organization s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for payroll processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation for transactions accurately and adhering to required timescales KA9. your organization s systems and tools for payroll transactions and how to use these KA10. your organization s policies and procedures for payroll transactions and the importance of complying with these KA11. where to obtain advice and guidance on payroll processes KA12. standard formats for reports B. Technical Knowledge Skills (S) A. Core Skills/ Generic Skills You need to know and understand: KB1. relevant documentation to be completed at different stages in payroll processes KB2. common payroll queries and how to respond to these KB3. how to generate standard reports KB4. current practice in payroll processes Writing Skills SA1. communicate with colleagues in writing Reading Skills SA2. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) SA3. listen effectively and orally communicate information B. Professional Skills Decision Making SB1. make decisions on suitable courses of action SB2. identify anomalies in data 24 SSC/ N 2504 SB3. ask for clarification and advice from others Plan and Organize SB4. plan and organize your work to achieve targets and deadlines Customer Centricity SB5. check your own work meets customer requirements SB6. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB7. work effectively in a customer facing environment Problem Solving SB8. refer anomalies to the line manager Analytical Thinking SB9. configure data and disseminate relevant information to others Critical Thinking SB10. apply balanced judgments to different situations Attention to Detail SB11. check your work is complete and free from errors Team Working SB12. work effectively in a team environment C. Technical Skills SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. store and retrieve information SC4. source, use and apply tools and packages specific to your role SC5. keep up to date with changes, procedures and practices in your role 25 SSC/ N 2504 NOS Version Control NOS Code SSC/ N 2504 Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Version number 0.1 Industry IT-ITeS Drafted on 30/04/2013 Industry Sub-sector Business Process Management Last reviewed on 30/04/2013 Next review date 30/06/
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