Quality Performance Improvement Manager In La Quinta CA Resume Frank Christian

Frank Christian is an experienced Quality Performance Improvement Manager in statistical quality engineering, quality council reporting, external agency reporting, patient satisfaction administration and ongoing physician periodic evaluation.
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  FRANK W. CHRISTIAN C: (760) 668-0206 LA QUINTA, CA 92253 E:  EISENHOWER MEDICAL CENTER 1993  – 1995, 2004  – 2014 Statistical Quality Engineer/Business Intelligence Analyst Rancho Mirage, CA   Provided statistical expertise in data development and analysis to support facility/state/national reporting, regulatory requirements, and quality initiatives.   Identified and resolved issues regarding lack of interoperability and integration across disparate data-collecting platforms.   Developed measurement capabilities for requested metrics, regardless of whether the metrics could be derived from existing software platforms or custom-created in Excel.     Designed, developed, and disseminated and provided training on reports including: Quality Council Reporting     –  Created >100 quarterly and monthly reports; collaborated with nursing managers, directors, and IT technicians to ensure optimal usefulness.   Examples: process improvement and information for mandatory Joint Commission, CMS and state reporting requirements (medication errors, national patient safety goals, risk management, infection prevention and nursing director goals) External Agency Reporting     –  Coordinated with perfusionists, technicians, nurses, product line managers, information systems programmers, surgeons and physicians to complete 100% on-time reporting.   Managed uploading of open heart surgery data for Society of Thoracic Surgeons (STS)   Oversaw uploading of Percutaneous Coronary Intervention (PCI) and Implantable Cardiac Defibrillator (ICD) data for the American College of Cardiologists (ACC) registries   Managed the uploading of data for California Coronary Artery Bypass Graft Outcomes Reports (CCORP), CMS Carotid stent reporting, CMS Core measures, and Joint Commission Stoke Reporting. ♦  Automated state-mandated CCORP reporting using data already collected for STS, saving 20 man-hours per report. ♦  Troubleshot and resolved CMS Core Measure transmission problems to meet Core Measure Reporting Requirements and deadlines.   Created and automated a combined monthly and quarterly report to monitor 15 areas of compliance for Quality Council Reporting, Joint Commission Stroke Certification and State of California Reporting. Patient Satisfaction Administration     –  Created and managed daily uploads as well as weekly, monthly and quarterly reports for both inpatient Hospital Consumer Assessment of Healthcare Provider Services (HCAHPs) and all outpatient facilities operating under the umbrella of Eisenhower Medical Center.   Coordinated with inpatient and outpatient nurses, managers, directors, physicians and administrators to provide patient satisfaction reports used for decision-making.   Trained > 100 people (technicians to organizational VPs) to monitor their returned surveys, develop their own patient satisfaction reports from the vendor online reporting system and have them automatically emailed as needed. Ongoing Physician Periodic Evaluation (OPPE)     –  Created a manual system, then upgraded to an automated reporting system, to meet Joint Commission Ongoing Physician Periodic Evaluation (OPPE) requirements. Coordinated with medical staff, information systems programmers, and nursing managers. MSJ CORPORATION 1999  – -2004 Director Quality Measurement Rancho Mirage, CA   Developed, automated and managed a nationwide, Joint Commission-required Outcomes Measure System for >50 chemical dependency facilities.   Designed, developed and automated data measurements, providing monthly reports to each facility.   Provided Statistical Process Control (SPC), comparative quality measurements, accreditation consulting, networking, multi-facility problem solving and new-measure development.   Reduced facility data entry time from >3 hours to <1 hour while reducing cycle time on report generation to <20 minutes, contributing to a profit margin on the product line >100%.   Supported the Betty Ford Center with quality measurements and state reporting requirements.   Reduced cycle time for Betty Ford Center monthly reporting to <15 minutes, saving >300 man-hours annually.  TAYLOR MADE GOLF 1995  – 1999 Senior Quality Assurance Engineer/Supervisor Carlsbad, CA   Provided QA engineering support with new product evaluations, First Article Inspections, supplier monitoring and production line support for putters and irons.     Automated data collection on customer returns, daily production, supplier internet electronic data interface, First Article and qualification reporting, saving >1,700 man-hours annually.     Supervised 2 leads, 1 tech and 7 auditors in support of receiving inspection, final inspection, assembly process monitoring and monitoring customer returns; supported annual sales goals >$250 million.   INDUSTRIAL TOOLS INCORPORATED 1993 Senior Quality Assurance Engineer Ojai, CA   Provided QA Engineering support for supplier control, fabrication, Material Review Board (MRB), QC Inspection and metrology, product assembly, corrective action and customer relations in the production of high-precision machine tools for metal/composite cutting and grinding in support of the Disk Drive Industry.   Developed and implemented on-line SPC on Seagate transfer tools and Dastek wafer grinding, resulting in greater than Six Sigma process capability, while reducing costs by >15%. ITT AEROSPACE CONTROLS 1990  – 1993 Senior Quality Assurance Engineer Burbank, CA   Provided QA Engineering support for fabrication, MRB, supplier control, product assembly, corrective action and customer relations in the production of commercial and military aerospace electromechanical valves.     Developed and implemented a Supplier Certification program that reduced incoming inspection by 40%, saving an estimated $175,000 annually.     Contributed QA expertise to the Total Quality Management Steering committee, which reduced indirect costs by 25% over 2 years, saving $3 million annually.   TEXAS INSTRUMENTS (TI) High-speed Anti-Radiation Missile (HARM) 1982  – 1990 HARM Supplier Quality Engineer Stoughton, MA and Oxnard, CA 1988  – 1990   Represented Texas Instruments to suppliers in the northeast United States and California.   Coordinated inter-company efforts on quality functions.   Supported manufacturing on electromechanical and RF/hybrid components.   Coordinated extensive revision of supplier automated test equipment software for electromechanical gyroscopes, alleviating US government concerns about test validity while reducing cycle time from 10 working days to 2. HARM Quality/Reliability Engineer/Site Manager Brigham City, UT 1985  – 1988   Managed all aspects of Quality/Reliability from start-up through production to final step before delivery.     Created internal quality and testing procedures from scratch, to ensure the missiles would be built to specs and revenue would be received; disseminated and enforced those procedures to contractors.     Trained Thiokol personnel to build, test, sell and ship HARMs per TI and U.S. government requirements.     Completed all 27 monthly deliveries on >1500 missiles on time  with no  government Quality Deficiency Records, ensuring full receipt of revenues for work done: 160 missiles/month; revenues > $25 million.  HARM Metal/Plastic Fabrication QA Engineer Lewisville, TX 1982  – 1986   Developed, implemented and enforced quality requirements for the HARM program at plants in north Texas.     Coordinated the efforts of manufacturing, quality and government personnel in quality problem solving.   US AIR FORCE B-52 Copilot March AFB, CA 1977  – 1982 EDUCATION MS Engineering Management BS General Engineering / International Affairs Southern Methodist University U.S. Air Force Academy SPECIALIZED TRAINING Taguchi Design of Experiments 1990 Customer Satisfaction & Measurement 1993 Deming Total Quality Management 1994  Advanced SPC Training 2001 Clinical Improvement Training 2009  Advanced Lean Training 2013   SOFTWARE PROFICIENCY Microsoft Excel  –  Advanced Microsoft Access Microsoft Word Press Ganey Online GE Centricity Reporting Midas Care Management McKesson Performance Manager McKesson Business Insight McKesson Star Database Truven Online Reporting  
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