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Robbins Organization Behaviour Chapter 11

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Organizational Behavior
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  Bob Stretch Southwestern College Robbins & Judge Organizational Behavior 13th Edition Communication 11-0 © 2009 Prentice-Hall Inc. All rights reserved.  Chapter Learning Objectives  After studying this chapter, you should be able to:  –  Identify the main functions of communication.  –  Describe the communication process and distinguish between formal and informal communication.  –  Contrast downward, upward, and lateral communication with examples.  –  Contrast oral, written, and nonverbal communication.  –  Compare and contrast formal communication networks and the grapevine.  –  Analyze the advantages and challenges of electronic communication.  –  Show how channel richness underlies the choice of communication channel.  –  Identify common barriers to effective communication.  –  Show how to overcome the potential problems in cross-cultural communication. © 2009 Prentice-Hall Inc. All rights reserved. 11-1  Functions of Communication  Communication  –  The transference and understanding of meaning  Communication Functions  –  Control member behavior  –  Foster motivation for what is to be done  –  Provide a release for emotional expression  –  Provide information needed to make decisions © 2009 Prentice-Hall Inc. All rights reserved. 11-2  The Communication Process  Communication Process  –  The steps between a source and a receiver that result in the transference and understanding of meaning © 2009 Prentice-Hall Inc. All rights reserved. 11-3 E X H I B I T 11-1

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