Brochures

Secretarial and Administrative Skills Public Program by ITrainingExpert.com

Description
OVERVIEW This workshop is designed to enhance and improve the secretarial, administrative and people skills of secretaries. The administrative secretary must regularly exercise independent judgment and action, including making frequent decisions in line with delegated responsibilities from assigned supervisor. As such they must be effective and efficient in their time management and their people skills. This workshop seeks to equip participants who do secretarial duties with techniques and tools on how to carry out their duties well and manage their own motivation as well as difficult people. LEARNING OUTCOMES At the end of this workshop, participants should be able to:  Articulate and understand their roles and responsibilities in their organization.  Prepare accurate and informative memos.  Craft and answer emails with the right tone.  Enhance their understanding of good sentence structure and good grammar.  Prioritise tasks and manage their time effectively and efficiently.  Conceptualise and improve the recording, filing and retrieval systems in their organisations.  Develop their interpersonal skills.  Manage conflicts and difficult people. Registration Online: http://www.itrainingexpert.com/course/63/Secretarial-and-Administrative-Skills.html
Categories
Published
of 2
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Related Documents
Share
Transcript
    ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN) Email: info@itrainingexpert.com Website: www.iTrainingExpert.com 1 OVERVIEW This workshop is designed to enhance and improve the secretarial, administrative and people skills of secretaries. The administrative secretary must regularly exercise independent judgment and action, including making frequent decisions in line with delegated responsibilities from assigned supervisor. As such they must be effective and efficient in their time management and their people skills. This workshop seeks to equip participants who do secretarial duties with techniques and tools on how to carry out their duties well and manage their own motivation as well as difficult people. LEARNING OUTCOMES At the end of this workshop, participants should be able to:    Articulate and understand their roles and responsibilities in their organization.    Prepare accurate and informative memos.    Craft and answer emails with the right tone.    Enhance their understanding of good sentence structure and good grammar.    Prioritise tasks and manage their time effectively and efficiently.    Conceptualise and improve the recording, filing and retrieval systems in their organisations.    Develop their interpersonal skills.    Manage conflicts and difficult people. WHO SHOULD ATTEND Secretary, Administrators, Personal Assistants People who would like to enhance their secretarial and administrative knowledge. COURSE OUTLINE Day 1 Session 1: Professional Standards Roles and Responsibilities of secretary and administrator Meeting expectations Career path of secretarial and administration professional Session 2: Getting Organized Keeping Your Workspace Organized Using a To-Do Book The Extra Mile: Adding Project Management Techniques to Your Toolbox Session 3: Interpersonal Skills Working with people and “Team - ing”  Listening and questioning skills Session 4: Business Communication Skills Good writing: Emails, Memos and Mastering English Session 5: Assertive, Priority, Time Management Learn to say 'no' and be assertive Goal Setting Finding Time - Urgent vs Important, Prioritising Keeping Others on Track Maintaining Schedules Session 6: Special Tasks Planning Small Meetings and Large Meetings Organizing Travel Day 2 Session 7: Managing Conflicts and Difficult People Causes of Conflicts Positions vs Interests Enhancing Emotion Quotient at Work Session 8: Verbal Communication Skills Listening and Hearing: They Aren't the Same Thing Asking Questions Communicating with Power Session 9: Non-Verbal Communication Skills Body Language The Signals You Send to Others It's Not What You Say, It's How You Say It Session 10: Empowering Yourself Being Assertive Resolving Conflict Building Consensus Making Decisions Session 11: Working with your Boss Working with Your Manager Influencing Skills What to Do in Sticky Situations    ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN) Email: info@itrainingexpert.com Website: www.iTrainingExpert.com 2 Session 12: Taking Care of Yourself Ergonomics Managing Stress Coping with a Heavy Workload  Register Now Registration Online:   http://www.itrainingexpert.com/course/63/Secretarial-and-Administrative-Skills.html   This Training Programme is SBL Claimable *Subject to PSMB conditions. We Are An Approved Training Provider (Serial No: 5131)  All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to the event. Completed registration form with cheque payable or wired transfer to ITRAININGEXPERT GLOBAL PLT . Bank into CIMB BANK BERHAD . Account No: 800 356 1683. Email or fax the pay-in slip to us at info@itrainingexpert.com    or fax: +603- 8082 4164. Online payment by credit card is also accepted. For customised training for in house, please feel free to contact us TODAY. Call us at +603 8074 9056 (Malaysia)
Search
Similar documents
View more...
Tags
Related Search
We Need Your Support
Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

Thanks to everyone for your continued support.

No, Thanks