Senior Program Manager Product In Raleigh-Durham North Carolina Resume Ronald Zoppo

Ronald Zoppo is an seasoned, accomplished, and top-performing Program, Product, and Project Manager with 25+ years of experience in sales, business, and technology development.
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  Ronald A. Zoppo   Program Management Seasoned, accomplished, and top-performing Program, Product, and Project Manager with 25+ years of experience in Sales, Business, and Technology Development. Recognized for expertise in managing Business and IT teams within Fortune 500 corporations and small start-up companies, specializing on e-Commerce and B2B. Demonstrated outstanding communication skills, fostering trusting and long lasting relations with management, global team members, vendors, 3 rd  party agencies, and clients, consistently exceeding organizational and profit goals. Proven record in delivering projects on time and within budget, while launching products that drive sales revenue. C ORE C OMPETENCIES   Program & Project Management Change Management Business Process Reengineering Product Development & Launch Strategic Planning Team Development & Training Efficiency Improvement Budget Control & Cost Reduction Internal & External Client Advisor Mapping & Metrics Management Technical Background Marketing & Branding PM | SDLC | SharePoint | MS Team Foundation Server | Agile | Certified Scrum Master | UML Modeling | MS Office SAP APO | PLM | PS | CRM | SAP EDI Systems | SAP Enterprise Buyer Professional | SAP SD | MM E XPERIENCE &   N OTABLE C ONTRIBUTIONS   Sr. Product Manager | QUEST DIAGNOSTICS | Raleigh, NC | 2013-Present ã   Managed development of product strategy and roadmap for Accountable Care and Payor Market segments ã   Developed product roadmaps and launch of IntelliTest Manager, Analytics, and Joint Directory of Services product lines, totaling $50MM in revenue ã   Initiated product strategy and roadmap for certification as DirectTrust Health Information Services Provider ã   Represented Quest Diagnostics at, negotiating agreements, and participating in networking events ã   Evaluated potential vendor alliances for private branding in support of various product initiatives ã   Facilitated and coordinated interaction between business owners, development, BA, QA, Sales, and Product Launch Teams across all product lines to support product launch and product feature upgrades ã   Reduced operating costs through reallocation of staff, and integration of systems ã   Received “Excellence in Leadership Recognition” awards from Business Owners for JDOS and Analytics  product launches Program Manager | TRIDENT MICRO SYSTEMS | Asheville, NC | 2012-2013 ã   Led client relationship and project management for largest client, Motorola, accounting for $20MM+ in revenue ã   Developed and executed TMS Motorola Connect Plus software release cycle in matrix environment with internal and external stakeholders, launching release ahead of schedule ã   Executed integration and launch of new product offerings into CP Program Consultant | DEVELLABS | Ontario, Canada | 2011-2012 ã   Provided consulting services for small startup company in Hi-Tech electronic component market ã   Developed business plan, sales, operations, and IT roadmaps for company launch during Jan 2012 Consumer Electronics Show VP eHealth Program | AFFINITY EHEALTH DIVISION | Ontario, Canada | 2008-2011 ã   Built and managed functional team structure of 25 members while propelling sales revenue from $500K to $10MM, and increasing client base from 6 clients to 48, a 800% increase ã   Developed and oversaw all functions related to CMS Program, including sales, marketing, product management, IT, operations, call center, and client support ã   Created tactical and strategic product roadmap for flagship Compliance Made Simple (CMS) product, that accounted for $10MM in revenue Wake Forest, NC 27587 (919) 665-9559  ã   Developed Training Team and Client Support Team, including implementation of IVR and ACD systems, improving overall team productivity by 50% and maintaining 100% client retention ã   Designed blueprint for creation of additional products and services including Wellness, Pain Management, Union-Fire-Police Testing, and Collection Site Management Application LABORATORY CORPORATION OF AMERICA | Raleigh-Durham, NC | 2004-2008 Director of Information Technology   ã   Selected by Senior VP to serve as IT Leader to build IT Support Team for newly-launched North Atlantic Division by deploying and supporting client products, lab operations, logistics, Patient Service Centers, and STAT Labs ã   Managed staff of 15 members and budget, formulating technology strategy to advance business operations ã   Led sales staff training which improved performance, and represented IT products on sales calls with clients ã   Oversaw project to install UPS Logistics software, and deployment and training of Specimen Collections Fleet, which reduced miles, and improved efficiency of fleet ã   Increased revenue through development of Vendor Channel Partner Program Program Director | Business Technology Strategy   ã   Led product strategy, development and deployment of technology based products, including OTS Web Application and TPA Web Services Integration, that reduced operations cost and enabled increases in test prices ã   Contributed to driving division revenue from $116MM to $153MM, while reducing vendor costs by $4MM through deployment of products including Wellness Testing, MedPro, Pain Management, and LabCorp Quick Test program ãã   Won a 10-year, $100B contract with United Healthcare, by building a Preferred Third Party Collection Network and enhancing existing Clinical Collection Network, to support collection of drug screen samples for OTS Program Director Customer Connectivity   ã   Established Vendor Relationship Management Team to drive connectivity with LabCorp Vendors, and negotiated new contracts that increased productivity and implementations by 40% ã   Led product development/vendor alliances and implementation of various solutions to “Change the Business,” providing sales support for a series of key corporate and client initiatives ã   Served as lead Corporate CCD Consultant (solutions architect) in Pre-Sales and Sales for Corporate and Division sales initiatives for projects including Hypersend, Disease Management, Lab Utilization Tools, etc Program Management | ONECHANNEL | Palo Alto, CA | 2002-2003 ã   Created and oversaw Professional Services Team, supporting pre and post sales Contract Project Manager | INNOLOG | Fairfax, VA | 2002 ã   Managed project teams at select airports including RDU, Roanoke, and Tulsa, to support Strategic Airport Security Rollout Program from the TSA Federal Screening Force Senior Consultant |Marketplace Program | SAPMARKETS | Palo Alto, CA | 2001 ã   Supported high-profile companies including Texas Instruments, Compaq, PBIX (Oil eMarketplace), and Gillette ã   Closed Texas Instrument and Compaq deals totaling $4MM in revenue ã   Led efforts to leverage SAP core applications around procurement, reverse auctions, supply chain, and logistics utilizing the SAP MM, PLM, and PS modules in Marketplace Environment ã   Drove special focus on XML, xCBL, RosettaNet, and CompTIA in Hi-Tech, and PIDX (in Oil and Gas), VICS, and UCC for retail and consumers Principal Consultant | PRICE WATERHOUSE COOPERS | Charlotte, NC | 2000-2001 ã   Focused on supply chain engagements and e-procurement markets in SAP/CommerceOne alliance, including CommerceOne Enterprise Buyer implementations Senior Program Director of Electronic Commerce| COMPTIA | Lombard, IL | 1999-2000 ã   Drove 50% membership increase by creating set of products, including CompTIA Trading Partner Community, CompTIA EC Portal, and joint membership with leading EC Standards Associations ã   Led U.S. and European Teams to establish EDI, XML, and Electronic Commerce standards by its membership for utilization in Hi-Tech Industry, centered on functional areas World-Wide Program Manager of e-Commerce & EDI | IBM (Personal Computer Group) | Raleigh, NC | 1997-1999  ã   Administered budget of $8MM to $10MM per year, directed 30 FTEs, and represented IBM at industry associations including X12, CompTIA, and RosettaNet ã   Managed one year global conversion from legacy systems to SAP for supply chain fulfillment and replenishment projects successfully migrating 100+ suppliers to new system ã   Saved over $1MM per year in costs while expanding role of PSG to worldwide corporate service center ã   Moved $13B PC Division EDI transactions from VANs to Internet and eliminated $1MM in private network charges, leading to 1,500+ Trading Partners utilizing EDI and web applications UNITED PARCEL SERVICES | Mahwah, NJ | 1985-1997 ã   Special Assignment Corporate Re-engineering Team:  Led IT team in migrating from proprietary applications for shipping and tracking to all-encompassing e-Commerce system ã   Special Assignment Corporate World Wide Logistics:  Served as e-Commerce SME on development and launch of e-commerce program for UPS World Wide Logistics Division ã   Special Assignment Corporate Marketing:  Served as e-Commerce SME on UPS web product strategy, establishing strategic alliances with Lycos, Yahoo, IBM ã   e-Commerce   Program:  Increased number of EDI trading partners from 50 to 450, and utilization of electronic manifesting, by developing X12 215 small package manifest ã   Special Assignment –  Corporate Delivery Information Team:  Cut $40MM in claims and eliminated 10,000 man hours from package operations while redirecting delivery for all high value packages through UPS Air operations ã   Special Assignment - International Industrial Engineering Team: Developed architecture for enablement of EDI interfacing into UPS International Shipment Processing System to support electronic customs documentation capabilities (EDIFACT CUSDEC and CUSRES - Custom’s Declaration and response t  ransactions) ã   Central Jersey District    –  Industrial Engineering Team:  Managed IE Team that successfully implemented Computer Controlled Dispatch System in all 23 Central Jersey Package Centers ã   Special Assignment –   Montreal Operations:  Member of team that introduced UPS service in Quebec, Canada ã   Central Jersey District Operations:  Oversaw operations including 40+ routes, 50 drivers, 5,000 deliveries, and 1,500 pickups per day   E DUCATION &   C ERTIFICATIONS   Ph .D. Candidate for Political Science |   Rutgers   University M.A. in Political Science (Concentration in International Relations) | Rutgers   University | Sum Cum Laude  B.A. in Political Science & History |   William Patterson University | Cum Laude Project Manager Certification | Certified SAPMarket Solution Architect SAP | MarketSet Certified Consultant P ROFESSIONAL D EVELOPMENT &    A FFILIATIONS   Agile Scrum Master Training PMI Project Management Training IT Strategy and Evaluation Methodology Object Oriented Concepts Data Communication and Networking Structured Systems Analysis 1 & 2 X12 | EDIFACT | CompTIA | EIDX | RosettaNet | ebXML
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