Sep 10.txt

OPEN STs 8000986597 8000919678 8000890174 8000970449 ================================ 7501553542 Cancelled the order OUTBOUND - spoke with Ben - he is aware of the NUC order - informed him to tell Hendrick that we will check the case further and will fin d a way to provide him a brand new replacement. - he ask me to email Hendrick - verified the email address - end of call - sent an email to Hendrick 7501553542 OUTBO Hi Hendrick, How are you doing today? I just want to let you know that I have
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  OPEN STs8000986597800091967880008901748000970449================================7501553542Cancelled the orderOUTBOUND- spoke with Ben- he is aware of the NUC order- informed him to tell Hendrick that we will check the case further and will find a way to provide him a brand new replacement.- he ask me to email Hendrick- verified the email address- end of call- sent an email to Hendrick7501553542OUTBOHi Hendrick,How are you doing today? I just want to let you know that I have cancelled the order number 7501553542 for the NUC because we need to further check the case we will find a way to provide you a brand new replacement.I will be updating every now and then regarding this matter. Thank you for patronizing Intel Products. We hope to sustain a good relationship with you.Should you have questions please let me me know.----------------------------Cloyd BE New 8000986041 9/11/2014 14:30 Problem: Cannot power onShipping Address:47 Kallang Pudding Rd #08-02, Singapore, 349318Intel® NUC Board: DC53427HYESerial Number: G6YE336001HAPart Number: H10106-101Sent to Penang Depot: 09/10/2014Customer Type: RegisteredOrder Type: ICS SWR 7501554643Not found in DPLNot found in control products listNo open order--------------------------------------------------------7501552893- called customer 0893094771- spoke iwth Adam and informed him that I will be sending teh shipping documents- verified the email address  - send shipping docs- offered additional assistance- end of call68184957501553493- called customer - spoke iwth Les and informed him that I will be sending the shipping documents- verified the email address- send shipping docs- offered additional assistance- end of call6818501------------------------------------------SWR-7501554171Dong Tam CompanyMai Nguyen116 Khuat Duy Tien StrThanh Xuan DistrHa Noi.10VIETNAM0983 15 010160.00Master_611044301898SWR-7501554172CTY TNHH MTV HUYNH VIENNga Vien436A/58 Duong 3/2,Phuong 12, Quan 10Ho Chi Minh70VIETNAM0914 160 704166.00Master_611044301902WEBSWR-7501554290Mai Hoang Informatic Co., LtdDuyen Dinh29 Ba Trieu Street, Hoan Kiem District41 Thai Ha, Dong Da District104 Le Thanh Nghi Street Hai Ba Trung DiHa Noi844VIETNAM84 4 36285868137.00Master_611044301913WEBSWR-7501554395E CYTECH DOT COMLim Sze Ming17 & 19, Jalan Kebudayaan 8Taman Universiti,Skudai  81300MALAYSIA+607-5211992117.00Master_6110443019247501553542OUTBOUND- should call again around 2pm Melbourne Time (12nn MLA) according to Ben- Mahendran from IntelChannel Members10092941Gavin Williamson1 Mobo and 1 SSDMobo (DOA)G89861-201BQFL327002QGSSD (No Display)SA: G30599-301ISN: CVCV30610772120BGN- advised cust of the AWR- to pack the unit properly- confirmed delivery address- provided order number- end of call7501355878 AWRAR: Unit Need to Reject Back to CustomerAWR-7501197047Remarked Hold the UnitRCVO: 7501539304 FedEx Tracking: 600385565645InitiatedShipment information sent to FedEx60-164432819- spoke with Michael- he will inform his colleague about the order- provided the item involved- should send the unit back to us for us to remove the restriction on the account- cust agreed- offered additional assistance- end of call  1Z183A940448553718---------------------------------------------------Cloyd Reply 20323465 9/10/2014 18:15 80009704497501547242- Customer received defective replacement.- processed order as replacement for the received defective unit.D2500HNBQHN22700573G34776-402800098632575015534947501553494Hi Mohammed,Thank you for your response. Apologize if you recieved a defective replacement. One of my colleague already processed a RMA for the defective unit that you received, his name is John. Please refer on,Service Ticket Number: 8000986325New Order Number: 7501553494I will now close this ticket and let us monitor the order number mentioned above.Please let me know if you ahve questions.Thanks,Cloyd PK Disti 20323924 9/11/2014 10:32 8000987128Computer 2 DayRESELLERNon GIDDH67CLBTCL24700F9QG10212-211ICS AWR (7501554726)Desi Tech ComputersRESELLER10458033DG41WVBTWV142020DJE90316-104ICS AWR (7501554727)OUT OF WARRANTYDH55PJBTPJ035000PCE93812-303- Should go to google and search for Intel Warranty. Select Motherboard, put the Part number and Serial and then Search. I it will show the warranty coverage of the unit.

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