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  A SUMMER TRAINING PROJECT REPORTA SUMMER TRAINING PROJECT REPORTONON “Customer’s Perception towards ONINE TRA!INGPROCE!URES SU#MITTE! IN T$E PARTIA %U%IMENT %OR SU#MITTE! IN T$E PARTIA %U%IMENT %OR T$E A&AR! O%T$E A&AR! O%!EGREE O% MASTER IN #USINESS A!MINISTRATION!EGREE O% MASTER IN #USINESS A!MINISTRATION   '())*)+'())*)+ UN!ER T$E GUI!ANCE O%,Ms- Ga.a/ Gand0iAssistant Pro1essor2 R!IASSU#MITTE! #3,!0anan4a5 6- O70adeEnro//ment No- ('8*)9:(*+:))M#A2 Semester + rd #atc0 '()) * '()+RU;MINI !E6I INSTITUTE O% A!6ANCE! STU!IES  An ISO 9001:2008 Certified Institute <Appro=ed >5 AICTE2 $R! Ministr52 Go=t- o1 India?A11i/iated to Guru Go>ind Sin@0 Indraprast0a Uni=ersit52 !e/0i'A  '#2 Mad0u>an C0ow72 Outer Rin@ Road2 P0ase*)2 !e/0i*))((B9 Table of Contents  Student declaration…………………………………………………………………………… i Certificate from Guide……………………………………………………………………… ii   Acknowledgement…………………………………………………………………………… .iii  Executive Summary…………………………………………………………………………… .ivCHAPTER- 1: INTRODUCTIONCHAPTER – 2: LITERATURE REVIEW 2.1 Literature Review ………………………CHAPTER – : RE!EARCH ETHODOLO#$.1 Pur%&'e &( t)e 'tu*+…………………………………………………..………...….2 Re'ear,) Oe,tive' &( t)e 'tu*+…………………………………………………... Re'ear,) et)&*&/&0+ &( t)e 'tu*+………………………………………….. .1 Re'ear,) De'i0……………………………… …………………………...... ..2 Data C&//e,ti& Te,)iue' ………………………………….. !a3%/e *e'i0………………………………………………………………......1 P&%u/ati&…………………………………………………………….....2 !a3%/e 'i4e……………………………………………………………  ... !a3%/i0 3et)&*…………………………………………………….....5 et)&* &( *ata ,&//e,ti&……………………………………………………....5.1 I'tru3et (&r *ata ,&//e,ti& ………… ..5.2 Dra(ti0 &( a ue'ti&aire…………………..6 Li3itati&'………………………………CHAPTER – 5: ANAL$!I!7 INTERPRETATIONCHAPTER- 6: 8INDIN#!CHAPTER- 9: RECO ENDATION! AND CONCLU!IONILIO#RAPH$ANNE;URE!  STU!ENT !ECARATION T)i' i' t& ,erti(+ t)at I )ave ,&3%/ete* t)e Pr&e,t tit/e* < Customer’s PerceptionTOWARDS O!I TRADI# PROC D$R S  = u*er t)e 0ui*a,e &( '. #a4a/#a*)i i t)e %artia/ (u/(i//3et &( t)e reuire3et (&r t)e awar* &( t)e *e0ree&( < a'ter i u'ie'' A*3ii'trati&= (r&3 <Ru>3ii Devi I'titute &( A*va,e* !tu*ie'? New De/)i.= T)i' i' a &ri0ia/ w&r> a* )a' &t ee'u3itte* a+w)ere e/'e.  Na3e &( t)e 'tu*et: DHANAN@A$ V. OHADEB!i0C&ur'e: Aat,): 211-1

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