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Summary of Asylum Help Service Model

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Summary of Asylum Help Service Model
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     Asylum Help Asylum Help provides confidential and impartial advice and guidance to adult asylum seekers and their dependants throughout the UK in a language they understand.  Asylum Advice UK Our Asylum Advice (UK) teams can provide clients with advice and support to help them navigate through the asylum process. Our Asylum Advice (UK) teams can give advice on:    How to claim asylum    The asylum process    Accommodation support    Financial support    Finding legal representation    Accessing health care    Other asylum issues  Asylum Support Application (UK) Our Asylum Support Application (UK) teams can provide client with help to complete their application form for support (financial and or accommodation). Our teams can assist with:    Completing an application for support for current asylum applicants (section95)    Completing an application for support for fully refused asylum applicants (section 4)    Notifying the Home Office of a change of circumstance Clients in Initial Accommodation    Face-to-face meetings with client advisers    Receive a copy of Asylum Advice booklet (available in 15 languages)    Support in accessing online resources Clients in Dispersal Accommodation Website - www.asylumhelpuk.org    Resources (same as in Asylum Advice booklet) available in 15 languages    Information can be downloaded to print out but also available in audio form    Asylum Help leaflets and posters as well as the booklet can be downloaded from the website  Asylum Helpline    Open 8:30am –  7pm, out of hour service available for emergencies    Free to call from all BT landlines, BT public pay phones and main mobile network providers –  Orange, 3, O2, T-mobile, Virgin, Vodaphone, EE. Some other networks may also offer free calls but clients are advised to check with their providers before calling.    Direct language lines for 15 most used languages       Interpreting available for additional languages    Qualified advisers  Asylum Helpline (Advice)   English (and any other language) 0808 8000 630 Shqip | Albanian 0808 8000 620 አማርኛ   | Amharic 0808 8000 622 ةيبعلا  | Arabic 0808 8000 624    | Bengali 0808 8000 626 中文普通 话  | Chinese Mandarin 0808 8000 628 سرف  | Farsi 0808 8000 632 Français | French 0808 8000 634 بجن | Punjabi 0808 8000 636 تښ | Pushto 0808 8000 638 Soomaali | Somali 0808 8000 640   | Tamil 0808 8000 642 ትግርኛ   | Tigrinya 0808 8000 644 ودرا  | Urdu 0808 8000 646 Ti ế ng Vi ệ t | Vietnamese 0808 8000 648  Asylum Helpline (Support Applications)   English (and any other language) 0808 8000 631 Shqip | Albanian 0808 8000 621 አማርኛ   | Amharic 0808 8000 623 ةيبعلا  | Arabic 0808 8000 625    | Bengali 0808 8000 627 中文普通 话  | Chinese Mandarin 0808 8000 629 سرف  | Farsi 0808 8000 633 Français | French 0808 8000 635 بجن | Punjabi 0808 8000 637 تښ | Pushto 0808 8000 639 Soomaali | Somali 0808 8000 641   | Tamil 0808 8000 643 ትግርኛ   | Tigrinya 0808 8000 645 ودرا  | Urdu 0808 8000 647 Ti ế ng Vi ệ t | Vietnamese 0808 8000 649 Outreach services    Responsive and demand-led outreach services for vulnerable clients, group briefings and specific requests    By appointment, no drop-in sessions    Clients will be assessed for vulnerability by our advisers in Initial Accommodation or on the Asylum Helpline. We also welcome referrals from partner agencies.    Definition of vulnerability The Migrant Help definition of a vulnerable person is: 1)   A disabled person; 2)   An elderly person; 3)   A pregnant woman; 4)   Lone parent with a child; 5)   A person who has been subjected to torture, rape or other serious forms of psychological, physical or sexual violence; 6)   A victim of human trafficking; 7)   A minor; 8)   Any person identified in 1-7 above who has had an individual evaluation of their situation that confirms they have special needs; 9)   A person that has an inability to access services by website or telephone advice line. The Community Liaison and Volunteer Coordinator in your region will distribute details of any specific outreach arrangements.  
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