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  Babcock International Group PLC www.babcock.co.uk/training Training - Quality Manual 1 st  October 2010   Training – Quality Manual Babcock International Group www.babcock.co.uk/training 101.10.10 QM1/3   Key Contacts............................................................................................................................................................................ Error! Bookmark not defined.   Authorities................................................................................................................................................................................................................................2 Introduction to Babcock International Group.............................................................................................................................................................................3 Meeting the ISO 9001:2008 Standard......................................................................................................................................................................................4 1.0 Scope...............................................................................................................................................................................................................4  2.0 Normative reference.........................................................................................................................................................................................4  3.0 Terms and definitions.......................................................................................................................................................................................4  4.0 Quality management system............................................................................................................................................................................4  4.1 General requirements................................................................................................................................................................................4 4.2 Documentation requirements.....................................................................................................................................................................4 4.2.1 General................................................................................................................................................................................................4 4.2.2 Quality manual.....................................................................................................................................................................................5 4.2.3 Control of documents...........................................................................................................................................................................5 4.2.4 Control of records................................................................................................................................................................................6 5.0 Management responsibility...............................................................................................................................................................................6  5.1 Management commitment..........................................................................................................................................................................6 5.2 Customer focus..........................................................................................................................................................................................6 5.3 Quality policy..............................................................................................................................................................................................6 5.4 Planning.....................................................................................................................................................................................................7 5.4.1 Quality objectives.................................................................................................................................................................................7 5.4.2 Quality management system planning.................................................................................................................................................7 5.5 Responsibility, authority and communication..............................................................................................................................................7 5.5.1 Responsibility and authority.................................................................................................................................................................7 5.5.2 Management representative................................................................................................................................................................7 5.5.3 Internal communication........................................................................................................................................................................8 5.6 Management review...................................................................................................................................................................................8 5.6.1 General................................................................................................................................................................................................8 5.6.2 Review input........................................................................................................................................................................................8 5.6.3 Review output......................................................................................................................................................................................9 6.0 Resource management....................................................................................................................................................................................9  6.1/6.2 Provision of Resources/Human Resources......................................................................................................................................................9 6.3 Infrastructure..............................................................................................................................................................................................9 6.4 Work environment......................................................................................................................................................................................9 7.0 Service realisation..........................................................................................................................................................................................10  7.1 Planning of service realisation..................................................................................................................................................................10 7.2 Customer related processes....................................................................................................................................................................10 7.2.1 Determination of requirements related to the service.........................................................................................................................10 7.2.2 Review of requirements related to the service....................................................................................................................................10 7.2.3 Customer communication..................................................................................................................................................................10 7.3 Design and development.........................................................................................................................................................................10 7.4 Purchasing...............................................................................................................................................................................................10 7.4.1 Purchasing process...........................................................................................................................................................................10 7.4.2 Purchasing information......................................................................................................................................................................10 7.4.3 Verification of purchased product.......................................................................................................................................................10 7.5 Production and service provision.............................................................................................................................................................11 7.5.1 Control of production and service provision........................................................................................................................................11 7.5.2 Validation of processes for production and service provision.............................................................................................................11 7.5.3 Identification and traceability..............................................................................................................................................................11 7.5.4 Customer property.............................................................................................................................................................................11 7.5.5 Preservation of product......................................................................................................................................................................12 7.6 Control of monitoring and measuring equipment......................................................................................................................................12 8.0 Measurement, analysis and improvement......................................................................................................................................................12  8.1 General....................................................................................................................................................................................................12 8.2 Monitoring and measurement...................................................................................................................................................................12 8.2.1 Customer Satisfaction........................................................................................................................................................................12 8.2.2 Internal Audit......................................................................................................................................................................................12 8.2.3 Measurement and monitoring of processes.......................................................................................................................................12 8.2.4 Measurement and monitoring of service............................................................................................................................................12 8.3 Control of non-conforming product...........................................................................................................................................................12 8.4 Analysis of data........................................................................................................................................................................................13 8.5 Improvement............................................................................................................................................................................................13 8.5.1 Continual improvement......................................................................................................................................................................13 8.5.2 Corrective action................................................................................................................................................................................13 8.5.3 Preventive action...............................................................................................................................................................................13  APPENDICES........................................................................................................................................................................................................................13  A. Training - Organisation Chart.............................................................................................................................................................................................14 B. Training - Quality Manual Policy.........................................................................................................................................................................................15 C. Training - Quality Assurance Framework...........................................................................................................................................................................16    Training – Quality Manual Babcock International Group www.babcock.co.uk/training 201.10.10 QM1/3  Reviewed by Mobile Number Length of Service (yrs) Alex Khan Managing Director – Education & Training 07879 412694 11 Barbara Brown Central Services Director 07887 757551 26 Dianne Travis Operations Service Sector Director 07788 133680 14 Paul Rowlett Operations   Technical Training Director 07753 900287 2 Theresa Vincent National Quality Manager and Quality Management Review Representative 07788 133684 17 Christine Potts  Quality Standards and Procedures Coordinator 02476 305 748 6  Authorities Signed:  Alexander Khan (Managing Director) Revision history: First issued: September 2003 Reviewed and Revised: October 2008 Reviewed: June 2009 Reviewed and Revised: October 2010   Training – Quality Manual Babcock International Group www.babcock.co.uk/training 301.10.10 QM1/3 Introduction to Babcock International Group For over a century, Babcock has been a name synonymous with ultra-reliable engineering excellence. Today, Babcock International Group plc is the UK’s leading engineering support services organisations with recorded revenue of £1.9bn in 2010. Babcock delivers critical asset support to many sectors, including transport, energy, defence, telecommunications and education. Our services are underpinned by three core capabilities: ã   Managing Assets and Infrastructure ã   Delivering Projects and Programmes ã   Integrating Engineering Expertise We take great pride in the considerable depth and breadth of our people’s expertise. Our 27,000 skilled staff design, build, manage, operate and maintain assets that are vital to the delivery of many key public services, both in the UK and overseas. Our market-leading reputation is based on one key fact: Babcock is a partner which can be trusted to deliver™. Babcock, through the acquisition of VT Group, is now the largest private sector provider of vocational training in the UK. Babcock and its predecessors have been delivering essential training, support and assessment across a wide range of industries for more than 40 years. We currently manage the training of over 22,000 learners across the UK, working in partnership with over 6,000 employers in a variety of sectors. Babcock access Government funded training to support employers and learners. We offer a broad range of qualifications, including apprenticeships, advanced apprenticeships, NVQs, Skills for Life, technical certificates and bespoke courses. Babcock works in partnership with employers, awarding bodies and government agencies to create bespoke and blended solutions to meet their individual requirements. Through this approach we have achieved quality accreditations from standards bodies in both the private and public sector.  As a large international organisation, Babcock is able to draw upon its broader capabilities and customer base. This includes the ability to establish dedicated and specialised training schools, raising finance where required and drawing upon the company’s training, information and communications technology, systems and project management specialists to create best-in-class learning environments.
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