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Quality Manual. Speck Pumpen Walter Speck GmbH & Co. KG Speck PUMPEN Systemtechnik GmbH Speck PUMPEN Vakuumtechnik GmbH

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Page 1 of 33 Quality Manual peck Pumpen Walter peck GmbH & Co. KG peck PUMPEN ystemtechnik GmbH peck PUMPEN Vakuumtechnik GmbH This Quality Manual must not be copied or reproduced in any other form! Date
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Page 1 of 33 Quality Manual peck Pumpen Walter peck GmbH & Co. KG peck PUMPEN ystemtechnik GmbH peck PUMPEN Vakuumtechnik GmbH This Quality Manual must not be copied or reproduced in any other form! Date Division Name ignature Created/revised QM Mr Hahn Reviewed QM Mr Vogel Approved GF Mr Krüger QM manual according to DIN EN IO 9001: 2008 Page 2 of 33 Index: 0.1 Preface Process-oriented approach Relation to IO Compatibility with other management systems Application area Purpose and scope Introduction and application tructure of the Quality Manual Distribution of the Quality Manual Regulations of the revision service Normative references Organisation and responsibilities Company's profile Organisational structure Company philosophy Quality management system General requirements Objectives of the QM system cope of the QM system Documentation requirements General Quality Manual (PB) / process instructions (VA) Work instructions (AA) Documents of proof Document control Objective of the documentation cope Definitions Control of records Preparation, release, introduction, maintenance Documentation control Classification system Availability of documents QM manual according to DIN EN IO 9001: 2008 Page 3 of management Management responsibility Management commitment Customer focus Quality policy Planning Quality targets Planning of the QM system Responsibility, authority and communication Management representative Internal communication Management review General Review input Review output Resource management Provision of resources Human resources General Competence, awareness and training Infrastructure Work environment Product realisation Planning of product realisation Customer-related processes (contract review) Determination of requirements related to the product Review of requirements related to the product Design and development Design and development planning Design and development inputs Design and development outputs Design and development review Design and development verification Design and development validation Control of design and development changes Purchasing Purchasing process QM manual according to DIN EN IO 9001: 2008 Page 4 of Purchasing information Verification of purchased products Production and service provision Control of production and service provision Validation of processes for production and service provision Identification and traceability Customer property Preservation of product Export control & customs expert (ECCE) Control of monitoring and measuring devices Measurement, analysis and improvement General Monitoring and measuring Customer satisfaction Maintenance and customer service Monitoring of customer satisfaction Internal audit Monitoring and measuring of processes Monitoring and measuring of the product Testing schedule Incoming goods inspection In-process inspection (self-monitoring) Final inspection Control of non-conforming products Data analysis Improvement Continuous improvement Corrective action Preventive action Current revision status QM manual according to DIN EN IO 9001: 2008 Page 5 of 33 Introduction 0.1 Preface The products and services of our company increasingly contribute to successful business operations of our customers. At the same time, the requirements of our customers concerning the quality of our portfolio become more and more stringent. The quality level of our products and services is amongst others influenced by our competitors in the market. These framework conditions present a continuous challenge to us, PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH, to consistently match the quality of our products to the demands of our customers. Based on the aforementioned principle, this Quality Manual (QM) describes the quality management system (QM system) of PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH according to DIN EN IO 9001:2008 and is binding upon all employees. All employees are assigned with the implementation of this Quality Manual in order to meet our quality policy and achieve our quality targets by: observing the documentation of this quality management system and meeting the standards contained therein actively contributing to a continuous advancement of this documentation. 0.2 Process-oriented approach Our company has introduced a quality management system according to DIN EN IO 9001:2008 and strictly follows a process-oriented approach. Continuous improvement of the quality management system Interested parties Area of responsibility of the executive management Interested parties Resource management Measurement, analysis and improvement atisfaction Requirements Input Product realisation Product Result Added value Information Grade of improvement process QM manual according to DIN EN IO 9001: 2008 Page 6 of Relation to IO 9004 The contents of the EN IO 9004:2008 standard have been considered in the implementation of the quality management system. 0.4 Compatibility with other management systems We contribute towards preserving the environment by disposing and recycling waste material in compliance with legal requirements. IO 9004:2008, see 0.3 QM manual according to DIN EN IO 9001: 2008 Page 7 of 33 1 Application area 1.1 Purpose and scope This Quality Manual of PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH has been developed to communicate the integration of our quality management system in our organizational structure based on DIN EN IO 9001:2008 to our internal and external customers. As a central document of our quality management system, this Manual describes relationships between all quality-related documents (Quality Manual, process descriptions, work instructions, job descriptions and form sheets) and represents a basic prerequisite for the DIN EN IO 9001:2008 certification. The Quality Manual has another important task. It provides the employees of our company with a getting-started guide to inter- and intradivisional procedures. Our employees are enabled to transfer the requirements of the standard to their own individual work processes and meet them accordingly. Above all, we consider the application of quality management principles in everyday processes as a basic prerequisite for the effectiveness of such a system. 1.2 Introduction and application Every employee has been made familiar with those principles of the quality management system which are important to him/her. The scope of each quality document - except for the form sheets - is apparent from the document itself. It is a primary duty of every employee to implement the QM documentation applicable to his/her area of operation . Within the scope of introductory courses, all employees have been made familiar with the quality documentation, ensuring a permanent implementation of our quality guidelines in all divisions of PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH. Every employee has access to our corporate quality documentation as copies thereof are stored in all divisions. Every employee is obliged to make himself/herself familiar with the quality management system, implement quality documentation applicable to the individual working areas and procedures. Area-specific documents are available wherever they are required. 1.3 tructure of the Quality Manual The Quality Manual is divided into sections. The individual sections are divided into subsections, paragraphs and sub-paragraphs, which basically follows the structure of the DIN standard. QM manual according to DIN EN IO 9001: 2008 Page 8 of Distribution of the Quality Manual The editor of the Quality Manual is the Head of Quality Management or his/her deputy. The current version of the Manual always refers to the Intranet version of PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH. 1.5 Regulations of the revision service In case of organisational changes or changes concerning internal responsibilities, Quality Management has to be informed by the respective division to be able to modify the Quality Manual accordingly. All revisions are documented in the Annex. 2 Normative references DIN EN IO 9000:2008 DIN EN IO 9001:2008 DIN EN IO 9004:2008 CE IO audit standards DIN EN 13980: Organisation and responsibilities 3.1 Company's profile In 1909, Daniel peck founded a company which manufactured and developed pumps and aggregates. The initial name of the company was: PECK - PUMPEN, Daniel peck & oehne, Nuernberg, later Hilpoltstein It became the parent company of all other companies named PECK including PECK - Kolbenpumpenfabrik, PECK - Pumpenverkaufsgesellschaft and PECK - PUMPENFABRIK Walter peck KG in Roth, the latter was founded in PECK PUMPEN Walter peck GmbH & Co. KG was rebranded in August In January 2003, PECK PUMPEN ystemtechnik GmbH was founded. All companies carrying the name of PECK are legally independent, although they have entered an agreement to produce different pumps and pump types. PECK PUMPEN Walter peck GmbH & Co. KG has specialised in liquid pumps. PECK PUMPEN ystemtechnik GmbH produces magnetically coupled pumps and PECK PUMPEN Vakuumtechnik GmbH vacuum pumps. The companies mainly produce pumps for technical requirements, which are sold to industrial customers from the chemical, food, medical and pharmaceutical sector. QM manual according to DIN EN IO 9001: 2008 Page 9 of Organisational structure As of November 2015 Executive Board Mr Krüger, Mrs Krüger-teindorf, Members of the Executive Management Dr. Thomas Krüger, Dr.-Ing. Hähre Air cargo security manager Mr Wiedmann Ms Beringer Export Control Ms Beringer Energy Manager Mr Vogel IT Dipl.-Kfm. Hahn, MBA Repairs Mr Peter ubordinated divisions Electrical ervice Facility management Occupational afety Mr Knoblich (TÜV) Quality Management Dipl.-Kfm. Hahn, MBA ubordinated divisions Quality Control Explosion representativ Accounting Mr Putz ubordinated divisions Financial Accounting Human Resources Payroll Accounting ATEX Certification Manager Mr tark, Mr. Wiedmann, Mr. Emmerich ales Management Mr Wagner National: Mr Wagner Europe: Dipl.-Ing. Rasp Export: Mr Vierlinger Order centre Mr Himml Purchasing Mr Winkler interim Production All divisions are directly subordinated to the Executive Management Technology Dr.-Ing. Hähre ubordinated divisions ecretary ales ervice hipping / Exports Head Office ubordinated divisions Material Planning own Finished Products Master Data Maintenance Preliminary Costing Production Planning and Control ubordinated divisions Material Planning Purchased Parts Auditing Imports trategic Purchasing ubordinated divisions Incoming Goods tore Mechanic Processing Internal Transport Assembly Paint hop / hipping ubordinated divisions Development Construction Laboratory Technical Documentation = upporting divisions = Indirectly / directly value adding divisions QM according to DIN EN IO 9001: 2008 Page 10 of Company philosophy Ever since their foundation, PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH have considered themselves as innovative and learning companies striving for long-term strategic thinking instead of short-term profit growth. This attitude is important for all employees to be ready to face global competition. Training and further education of our employees plays an important role in our company. We do not only focus on the transfer of technical know-how but also strive for developing the overall personality of our employees. atisfied employees and a positive working climate form the groundwork for our company's success. The core essence of our business activities is the customer with his wishes, suggestions and requirements. We particularly concentrate on developing solutions in close cooperation with our customers to offer perfectly tailored solutions for existing problems. 4 Quality management system 4.1 General requirements All processes performed at PECK PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH were identified and documented within the scope of process descriptions, which have been supplemented by working and test instructions, check lists and forms where required. The process owners are defined in the corresponding process descriptions. Their tasks and competencies are specified in the functional descriptions. PB Objectives of the QM system Our quality management aims at implementing the corporate quality policy by meeting the quality targets of the company and its individual divisions. The quality management system, which has been introduced for this purpose, shall make operation sequences as well as task specifications, competencies and responsibilities transparent, document and support all quality management activities, provide a guideline for employees and monitor business processes. The quality management system consists of three elements quality-related corporate policy and quality targets, quality organisation and critical activities described in the processes (all resources are identified here which are essential for maintaining the high quality of our products to be able to meet customer requirements in the long term), quality documentation QM according to DIN EN IO 9001: 2008 Page 11 of cope of the QM system The quality management system of our company describes and supports the products and services of our company. It applies to all divisions of PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH. 4.2 Documentation requirements General The quality management system has been tailored to the overall organisation of our company and consists of the following quality documents (see Fig. 1 Documentation pyramid ) Quality Manual (QM) s (PB) / process instructions (VA) Work instructions (AA) and form sheets Documents of proof (quality records) Quality-related job descriptions The procedure regulating the preparation, verification, release and control of the available quality documents is described in the following section of this manual. Quality Manual The company s / process instructions for groups of employees Work instructions for individual employees Documents of proof reviewable documents proving that our specifications comply with our activities delivery note, invoice, maintenance check, quality check, orders etc. QM according to DIN EN IO 9001: 2008 Page 12 of 33 Fig. 1: Documentation pyramid of the quality management system Quality Manual The Quality Manual (QM) contains the quality policy and quality targets guaranteeing the required quality of products and services, description of organisational and operational structure as well as tasks, responsibilities and competencies within the scope of the quality management activities of all corporate bodies involved in added value activities. The manual serves as a means of internally and externally communicating information on the quality management system, framework and interface for the documentation of the quality management system (relation matrix for the process instructions), basic training document (overview for new employees), framework for the planning of internal and external audits. The chapters are divided according to DIN EN IO 9001: (PB) / process instructions (VA) The partially interdivisional process descriptions (PB) / process instructions (VA) include instructions and flow charts of process-oriented, critical, i.e. quality-related activities within the value-added chain of PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH. The critical activities were identified beforehand within the scope of a comprehensive survey including all business divisions, verified and approved in cooperation with the respective divisions and employees of PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH during workshops (group talks). pecial importance has been attached to the identification, review and observance of the internal customer-supplier relationships. The appointment of process owners accounts for the requirements concerning internal coordination and moderation resulting thereof. This procedure, which involves all company levels, presents the basis for implementing the aforementioned quality targets of our corporate quality management system Work instructions (AA) The work instructions (AA) are detailed workplace-related descriptions of individual activities. The main task of work instructions is to further detail the steps specified in the process descriptions. They contain all information required for implementing these steps, i.e. also organisational and technical know-how of the company. In conjunction with the form sheets, the work instructions are the tools of our employees. QM according to DIN EN IO 9001: 2008 Page 13 of Documents of proof Quality is attained by: a. deployment of qualified personnel b. adequate planning c. application of suitable tools and processes d. associated regulations of work and test requirements as well as compliance with legal regulations and directives (e.g. Ex protection directive 94/9/EC) e. supervision and technical instructions Quality is proven during and after completion of the required measures by evaluating / monitoring the work activities and certifying the quality status in writing. The quality assessments are performed by competent employees who were directly assigned with the completion of the tasks. These quality records which are prepared within the scope of self-monitoring are used as quality certificates. Further documents of proof may be delivery notes, invoices, maintenance checks, quality assessments, orders, etc Document control Objective of the documentation The regulations on the control of quality documents stipulated by PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH guarantee the effectiveness of the quality management system. Properly controlled quality documents are instructions concerning compliance with customer requirements and instruments for monitoring and advancing the quality management system cope The regulations governing preparation, release, introduction and maintenance of quality documents (document concept) as well as the availability and modification (document control) apply to all divisions of PECK-PUMPEN Walter peck GmbH & Co. KG, PECK PUMPEN ystemtechnik GmbH and PECK PUMPEN Vakuumtechnik GmbH Definitions Quality documents are quality-related documents on the development and maintenance of the quality management system, which are controlled by the Quality Manager. Quality records are quality-related documents on compliance with customer requirements, which are controlled by the process owners. The Quality Manager is exclusively responsible for the monitoring of the document control. VA 01 VA 08 VA 11 VA 15 QM according to DIN EN IO 9001: 2008 Page 14 of Control of records Preparation, release, introduction, maintenance Quality documents are prepared, issued and distributed to the respective employees by the individual divisions in cooperation with the Quality Manager and/or Explosion Protection Officer. The preparation of documents lies in the area of responsibility of all employees. Reviews are performed by the process owner, who is supported by the Quality Manager. The same applies to the instruction of the division staff concerning introduction, observance and advancement/maintenance of the documents. If documents require update, the Quality Manager initiates the revision process and releases the quality document. VA 02 VA Documentation control Classification system All documents of the quality management system have an ID number (document number) and a document name. The nu
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