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Vasor Technologies Pitch

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1. Bridging the gap between you and technology 2. Our research suggests that companies are failing to meet key customer concerns regarding product support.…
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  • 1. Bridging the gap between you and technology
  • 2. Our research suggests that companies are failing to meet key customer concerns regarding product support. <ul><li>Support Content vs. User Interface </li></ul><ul><ul><li>Lack of searching capabilities </li></ul></ul><ul><ul><li>Little user-to-user interaction </li></ul></ul><ul><li>Support development and maintenance costs are too high </li></ul><ul><li>Loss of customers = loss of profit </li></ul>
  • 3. Companies are realizing that support is crucial to their business; however, it is typically not their core competency <ul><ul><li>Product Development </li></ul></ul><ul><ul><li>Employee Management </li></ul></ul><ul><ul><li>Maintenance Cost </li></ul></ul><ul><ul><li>Benchmarking </li></ul></ul><ul><ul><li>Quality Control </li></ul></ul><ul><ul><li>Research </li></ul></ul>Company Concerns <ul><ul><li>Support services are usually overridden by these concerns and are either forgotten or done poorly . </li></ul></ul>
  • 4. Consequently, companies are missing the opportunity to turn product support into a core competency. <ul><li>Providing world-class customer and product </li></ul><ul><li>support has potential to: </li></ul><ul><ul><li>Increase customer satisfaction </li></ul></ul><ul><ul><li>Decrease call center volume </li></ul></ul><ul><ul><li>Attract more customers </li></ul></ul><ul><ul><li>Improve corporate image </li></ul></ul><ul><li>“ 78% of organizations believe providing customers with Web self-service capabilities could prevent 40% of front line support calls.” </li></ul>Source: supportindustry.net <ul><ul><li>Increased profits </li></ul></ul>
  • 5. Vasor’s strategy is to help companies meet the urgent need for improved product support. Estimated Support Expenses (2002) Source: supportindustry.net 19% $250,000+ 15% no plans “ The U.S. market for customer support and call center application revenue is expected to grow from $1.8 billion in 2001 to $4.6 billion by 2004.” N = 500 companies 66% Up to $250,000
  • 6. The Vasor Support System is the foundation of our product support competency and offerings.
  • 7. Our comprehensive product support solution relies on cutting-edge technology and processes. <ul><li>Comprehensive Support Solution </li></ul><ul><li>Hosted online support solution </li></ul><ul><li>PHP/MySQL/XML/XSL architecture </li></ul><ul><li>Wireless enabled </li></ul><ul><li>Web-based administration controls </li></ul><ul><li>Integrated search </li></ul><ul><li>Specialized solutions </li></ul><ul><ul><li>Email support management </li></ul></ul><ul><ul><li>Threaded message boards </li></ul></ul><ul><ul><li>Live support staff chat </li></ul></ul><ul><ul><li>Real-time chat rooms </li></ul></ul><ul><li>Easily adaptable design </li></ul>
  • 8. Video Demo
  • 9. The Vasor Support System outperforms the competition with its cutting-edge portfolio of support services.
  • 10. “ 89% of e-businesses plan to implement a community feature in the next year.” <ul><li>With our system, companies can implement a community-driven support solution immediately. </li></ul>- Source: Jupiter Research. The is the product support solution for the information age.
  • 11. Bridging the gap between you and technology
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