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Ayre discovery to delivery state of art and future of delivery final

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This is my 30-minute presentation at the ALA2013 preconference co-sponsored by the Discovery to Delivery and Rethinking Resource-Sharing Interest Groups. My topic was state of the art delivery solutions and the future of delivery.
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  • 1. State-of-the-Art Solutions & Future of Delivery Lori Bowen Ayre Discovery to Delivery: Rethinking Resource Sharing June 28, 2013
  • 2. Characteristics of a Good Library Delivery System 1. Reduces need for physical delivery – finds a local copy – offers digital surrogates 2. Selects the “cheapest” copy that meets the patrons request – cheaper in terms of cost of transport – cheaper in terms of cost of fulfillment (pick the right copy to request, scan on demand, purchase on demand, ILL) 3. Easy to discover, request and track progress 4. Gets into patrons hands within necessary/expected window of time Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 3. STATE OF THE ART SOLUTIONS
  • 4. Purchase Instead of Borrow • Purchase on Demand – Generally part of the ILL workflow – Items to be purchased must meet certain selection criteria – May ship to patron or library first • Zip Books at Shasta County Public Library – Generous selection criteria – Items shipped (or downloaded) directly to the requesting patron and processed after return • Support patrons buying item for themselves – Worldcat and probably others
  • 5. Holds Targeting in Evergreen • Parameters for managing behavior of holds in Evergreen – hard boundaries – soft boundaries – stalling – hold priorities – time restrictions – preferred targets – opportunistic capture • Other ILSs much more limited Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 6. Box Trucks and Sprinters Box trucks with lifts for high volume routes • Sized to efficiently fit stacks of distribution bins • Easy to load and unload with hand truck Sprinters for longer, short- volume routes • Fuel efficient • Less ergonomical than box truck Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 7. Sorting Pods • Sort to pods of 10-20 locations • Reduce movement while sorting • Use clear labels • Unload to stacks Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 8. Put-to-Light Sorting • Reads barcode, RFID tag or label to determine destination • ILS look-up for destination (SIP or RFID tag) • Light indicates tote • Benefits: – Improves accuracy – Make is easy to do more granular sorting – Cheaper than AMH system Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 9. Put-to-Light to Accumulate Items Before Placing in Tote • Allows person sorting to stay in one area for sorting • Place stack in tote Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 10. Automated Sorting • Staff induct items onto sorter – 1200 items per hour • ILS reads barcode or RFID tag • Sorter drops item into appropriate tote • This sorter can sort to half totes for media Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 11. King County Library System Service Center Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 12. Other Good Practices • Unambiguous codes for labels • No packaging and rubberbands • No labels! • No sorting on trucks • Limited presorting (to 1-2 locations max) • Delivery systems that work for the library (not vice versa) • Accurate delivery windows • Distribution bins for totes (lids, collapsible, nestable, 9x12x15, max weight 50# loaded) Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 13. Signs of Trouble • Damaged or missing material • Missed deliveries or deliveries outside of delivery window • Courier leaves ready-to-go items behind • Too many items delivered at once • Unnecessary movement of items • Items sorted to or delivered to wrong location Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 14. PROJECTIONS
  • 15. All Signs Point to Reduced Delivery Volume • Big bump from patron-initiated requesting is over • Digital options increasing and increasingly popular
  • 16. Delivery Services Will Become More Efficient • Improvements in Hardware – RFID – Digitization – Automation • Improvements in software – Discovery – Requesting – Management of Holds and Delivery Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 17. Faster Retrieval of Items to Fill Holds Due to RFID • RFID makes it more likely that items are where the catalog says they are – Libraries using RFID are more likely to do inventory – RFID makes it easier to find misshelved items – fewer items walk out the door undetected • ILSs providing better pull lists – Contain all the necessary information – Sorted in an order to optimizes pulling Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 18. Print on Demand How Patrons Get a Book Today • Self-Service Holds Pick-up • Kiosks / Vending Machines • Storage lockers • Purchase on Demand Print on Demand Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 19. Scan on Demand DRM Formats • Mobipocket (Kindle) • ePub (Adobe Content Server) • PDF (Adobe Content Server) • eReader (older Barnes & Noble format) • LIT (Microsoft) Scan on Demand DRM-free • Smashwords • PDF Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 20. Batch Check-in • How tote-level batch check-in works – Sending library records scans tote barcode and then each item it places inside – Items inside the tote are associated with the tote’s barcode number – Receiving library scans the tote’s barcode number to check-in all items inside – Exceptions are identified (e.g. items that trigger a new hold) • Does NOT require automated sorting (but its easier that way) Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 21. Delivery Check-in with RFID Gates • Rather than reading the barcode on the tote, read all the RFID tags on books inside the tote • Depends on advancements in RFID technology or transition from HF to UHF tags in libraries Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 22. Home Delivery “The United States Postal Service (USPS) may invite some public libraries to double as post offices, Susan Hildreth, Director of the Institute of Museum and Library Services, said on August 1.” Home Delivery for Requested Items Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 23. Automated Storage and Retrieval Systems • High density (HD) repositories common in academic libraries • HD systems can store 1.5-2 million items in same space as only 100,000 volumes could be stored on public shelves and its cheaper • Add AS/RS and access to selected items takes 5 minutes • As library spaces support more activities, AS/RS systems will make more sense Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 24. Real-time Tracking of Items GPS Maps Web Real-time tracking of library items during transport Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
  • 25. ILS Adds Delivery Manager Module LibraryILS version 4.1 was released Spring 2014 and has a lot of really exciting new features. Here are some of the highlights: • A completely updated user experience • Sophisticated yet simple unified searching capabilities • Ability to deliver select DPLA, HathiTrust, and InternetArchive content to your users • Integrated interlibrary delivery management system Lori Bowen Ayre –Discovery to Delivery Preconference ALA Annual Conference, Chicago 2013
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