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Benefits of Using Asterisk Call Center Monitor Queuemetrics

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Callcenter monitoring is an effective process that results in increased agents, managers and customers satisfaction while reducing costs and higly increasing efficiency. Discover all the benefits of using the QueueMetrics Asterisk monitor software in order to measure and improve your contact-center business.
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  Benefts o Using QueueMetrics in Your Call Center Call-center monitoring is accomplished performing three basic processes: measurement ,analysis, and feedback collection . This creates a loop of assessment and control based onscientic metrics coming from various forms of analysis and evaluations. For call center metrics to be eective, statistics and reports must be considered relevant,practical and objective by the call-center center professionals. Call center managers and professionals benet from the performance analysis provided bycall-centers softare suites li!e ueue#etrics and monitoring is a critical component of allmodern call-center C$#. %t helps call-center professionals and customers have pleasant, eective e&periences hilesolving issues. %t also boosts consumer's condence and company's reputation.Call-center monitoring is an e(cient and professional means of ensuring top notch service andguarantee customer loyalty, helping companies to: ã )rant a consistent level of customer service ã *levate candidates ho are eligible for advancement ã +inpoint areas of concernsuccess ã Focus on issues such as call conversion and customer retention ã $ecord conversations and evaluate performance and identify directions for improvement QueueMetrics  is a call-center reporting pac!age for steris! and steris!-based phonesystems.%t monitors data from the phone system andproduces in-depth reports on call centeractivities. lso detailed reports on past activitycan be produced along ith real-time summaryscreens on current activities, includingcall-center all boards,  and /eb$TCfunctions via integrated softphone.%t can be used to monitor inbound call centersta!ing calls into 0ueues or outbound callcenters or both simultaneously.  singleinstallation can monitor multiple phonesystems.+rofessionals running call centers using ueue#etrics have reported the folloing benets: ã %t gives instant access to vital statistics from any device ith a eb broser ith no needfor any special softare or specic 1management1 +C tool to be installed and maintained. ã %t allos a call-center managersupervisor to identify busy periods, 0uiet periods andperiods here calls are missed in order to manage sta(ng levels to be most e(cient. ã %t gives detailed information on hat the call-center as a hole is doing that can bedrilled don to individual agent level. ã %t guarantee that targets, numbers of sales and agent activity can be measured onindustry-standard metrics in great detail.  ã %t has a simple licensing model and ispriced by number of gents. There are noconfusing add-on or hidden e&tras. 2omatter ho big or small the system is, allfeatures are available. ã %t has a completely free customer supportand all the updates are free to donloadithout any additional cost. ã %t runs reports on call center activity,divided by 0ueue and ltered by agent andtime period, that sho hat happenedduring a specied period 3e.g. ta!en calls,lost calls, agents logging on and o...4.5uch reports can be run hile steris! isrunning, so that you have no delay inseeing hat6s going on. 7ou can see thedetails of call center activity, li!e each single call that as handled or lost, and listen to itthrough your eb broser. ã %t has a single real-time panel shoing call center activity8 you6ll see calls beingprocessed by 0ueues and agent activity at the very moment it6s happening. 7ou ill beable to listen to your agents' calls as they are being made, and optionally see theirscreens through a 92C application and contact them through %#. ã %t provides your agents ith a eb-based interface panel that lets them see their oncalls hile they6re being handled and optionally launch an e&ternal eb-app 3li!e a C$#module4 as the calls come in8 they also can use it to log-on to steris!, log o andpauseunpause themselves. ã %t gives agents a #oilla and Chrome-based system-aareness application, to see inreal-time ho their performance compares to the 0ueues'. ã %t allos e&ternal users, li!e your clients if you are an out-sourcer or the  dept if yourun an in-house call center, monitor your call center in real-time and see a stripped-donversion of the current statistics. ã %t allos trac!ing of call completion statuses and pause codes, so you can run statisticson the result of your CC activity and on the time used by your agents, !eeping trac! of their C; and non-C; time. nd many other amaing features. ueue#etrics is meant to be free for smaller installations, that is up to to agents, covering most 5<=<6s and passionate steris! hac!ers.>arger installation can buy a license based on the call-center sie8 our clients testify 3 see endorsements page 4 that the e&tra insight and control on your operation that ueue#etrics ma!es possible is ell orth its price tag? @oin the thousands of companies that found their call-center solution ith us.  Try Free ueue#etrics?
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