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Business Case on Supply Chain Management

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1 | P a g e RBS INDIA Submitted By: Saurabh Singh DoMS IIT Roorkee 13810069 Increase the efficiency/accuracy and turnaround time in operations Department at (RBS India) Business centres across India using Financial Supply Chain Management Solution. (A Business Case) 2 | P a g e Table of Contents 1. Introduction.......................................................................................................3 1.1 Project Name..............
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  1 | Page  RBS INDIA   Submitted By: Saurabh Singh DoMS IIT Roorkee 13810069 Increase the efficiency/accuracy and turnaround time in operations Department at (RBS India) Business centres across India using Financial Supply Chain Management Solution.   (A Business Case)  2 | Page  Table of Contents 1. Introduction.......................................................................................................3 1.1 Project Name...................................................................................................3 1.2 Project Team...................................................................................................3 1.3 Project Description.........................................................................................3 2. Background.......................................................................................................4 2.1 The Industry....................................................................................................4 2.2 SCM in Banking Indus try…………………………………………………. 5 2.3 The Current Scenario......................................................................................5 2.4 Problem Definition ........................................................................................6 2.5 Process workout findings………………………………………………….. 7 2.6 Why SCM concepts in Refer Centre Process.................................................7 3. Measurable Organisational Values (MOV)…… ..............................................8 3.1 Quantifying MOVs.........................................................................................9 4. Cost Benefit Analysis ....................................................................................10 5. Evaluation of Alternatives .............................................................................11 6. Recommendations ........................................................................................14  3 | Page  Introduction Project Name Increase the efficiency/accuracy and turnaround time in operations Department at (RBS India) Business centres across India using Financial Supply Chain Management Solution. Project Team The team consists of:- 1) Steering committee: The members of this particular committee include Product Managers, the SCM consulting manager and the project manager. 2) Technical members like Team Leads, Team members. 3) Operations team which include people like inventory manager. 4) Financial Consultant. Project Description: The Project is about implementation Supply Chain Management (SCM) process in Refer Centre process which is being used in Business centre of RBS India. These Business centres are located at Gurgaon, Bangalore, Chennai, Hyderabad and Kolkata. Refer Centre is one of the operation process which work on end-to-end decision of customer applications on 3 products as Saving accounts, Loans and MTA’s.  Refer Centre process which is being used in 5 branches above when implemented initially was all manual in use, it is time consuming , slow process and low efficiency process which takes a lot of time to work upon. Using Refer centre process as such leads to wastage of resources along with man-hours on daily basis and low in efficiency leads to loss of revenue for the RBS India.  4 | Page  Background The Industry India is considered among the top economies in the world, with tremendous potential for its banking sector to flourish. The last decade witnessed a significant upsurge in transactions through ATMs, as well as internet and mobile banking. The country's banking industry looks set for greater transformation. With the Indian Parliament passing the Banking Laws (Amendment) Bill in 2012, the landscape of the sector has duly changed. The bill allows the Reserve Bank of India (RBI) to make final guidelines on issuing new licenses, which could lead to a greater number of banks in the country. The style of operation is also slowly evolving with the integration of modern technology into the banking industry. Market size The size of banking assets in Indiatotalled US$ 1.8 trillion in FY 13 and is expected to touch US$ 28.5 trillion in FY 25.Bank deposits have grown at a compound annual growth rate (CAGR) of 21.2 per cent over FY 06-13. In FY 13, total deposits were US$ 1,274.3 billion. The revenue of Indian banks increased from US$ 11.8 billion to US$ 46.9 billion over the period 2001-2010. Profit after tax also reached US$ 12 billion from US$ 1.4 billion in the period.
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