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Child Helplines and New Media

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1. How child helpline services utilise new media and technologies to connect with the young  2. Introduction 3. Tampere, September 2011 1. Child Helpline International…
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  • 1. How child helpline services utilise new media and technologies to connect with the young 
  • 2. Introduction
  • 3. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
  • 4. Child Protection Systems Non-governmental services Police, Emergency services Psychologists, Psychiatrists, Pediatricians Services provided by government Online support services Anti-bullying helplines Helplines for runaway children Helplines for sexually abused children Helplines for internet safety Anti-trafficking helplines …… .
  • 5. Main entry gate to child protection system Helplines on eating disorders Helplines for suicide prevention Helplines for sexually abused children Helplines for runaway children Helplines on substance abuse Anti-bullying helplines Government services Helplines for disabled children Police, Emergency services Psychologists, Psychiatrists, Pediatricians
  • 6. Where we come from and what we do
  • 7. 2003 <ul><li>CHILD HELPLINES FOUND </li></ul><ul><li>CHILD HELPLINE INTERNATIONAL </li></ul>
  • 8. 2011 152 MEMBERS 167 COUNTRIES 40 POTENTIALS
  • 9. Europe 38 FULL MEMBERS 18 POTENTIAL MEMBERS 6 ASSOCIATE MEMBERS 44 COUNTRIES
  • 10. Child Helpline International – Europe 116 111  
  • 11. The global movement of child helplines
  • 12. Our Goals <ul><li>Provide adequate services to child helplines in all stages of development </li></ul>Work with the telecommunications sector to ensure that children can access child helplines Strengthen national child protection systems by improving data collection and use and advocating before key decision makers
  • 13. Contacts to child helplines 15 million contacts
  • 14. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
  • 15. How long did it take for the following media to reach 50 million users? Quiz
  • 21. Why dealing with new tech?
  • 22. Where to start?
  • 23. Stay up-to-date…
  • 24. … and cool
  • 25. … and be able to communicate with them
  • 26. Not to miss the train
  • 28. We have to involve them!
  • 29. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
  • 30. Email
  • 31. Social Networking
  • 32. Join the debate!
  • 33. Thematic content
  • 34. VoIP
  • 35. Virtual Environments
  • 36. Apps
  • 37. Web Self Services
  • 38. Chat
  • 39. Games
  • 40. Tampere, September 2011 1. Child Helpline International 2. We dealing with New Media 3. New Media in service delivery 4. New Media in organisational development
  • 41. Organisational Operations
  • 42. Awareness Raising and Marketing
  • 43. Advocacy and Lobby
  • 44. Fundraising and Resource Mobilisation
  • 45. Make It Simple And Transparent
  • 47. Twitter Updates
  • 49. Friendraising
  • 52. Thank you Thomas Műller Programme Manager Europe Child Helpline International TEL: +31 (0)20 528 96 25 FAX: +31 (0)20 638 76 55 [email_address]
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