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Draft_Thesis_Proposal.docx

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Page | 1 Thesis Proposal Prepared by Basava Krishna Mohan Kunamneni Rhine-Waal University of Applied Sciences September 2014 Title: Design and implementation of an interface between a social media platform and a Customer Portal for the utilities based on SAP NetWeaver A proposal submitted for the Degree of Master's in Usability Engineering Proposed Supervisor: Prof. Dr. Karsten Nebe Proposed Co-supervisor: Mr. Dipl.-Inf. karagiorgos Page | 2 Tab
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  Page | 1 Thesis Proposal Prepared by   Basava Krishna Mohan Kunamneni Rhine-Waal University of Applied Sciences September 2014   Title:   Design and implementation of an interface between a social media platform and a Customer Portal for the utilities based on SAP NetWeaver   A proposal submitted for the Degree of Master's in Usability Engineering Proposed Supervisor: Prof. Dr. Karsten Nebe Proposed Co-supervisor:   Mr. Dipl.-Inf. karagiorgos   Page | 2 Table of Contents 1.   Introduction / Background 1.1   Idea 1.2   Scope 1.3   Motivation 2.   Problem Statement 3.   Proposed Methodology 3.1   Project Overview 3.2   Project Phases 3.3   Analysis 3.4   Requirements 3.5   Architecture 3.6   Implementation and Testing 3.7   Development 4.   Aims & Objectives 4.1 Goals 4.2 Risks 5.   References  Page | 3 1.   Introduction / Background The growth of technology has increased considerably which provides opportunity to do everyday activities much more efficient and usable. Using SAP NetWeaver Portal, organizations can give their employees, customers, partners, and suppliers a single point of access to the company applications, services, and information needed for conducting daily work (1). With the help of SAP NetWeaver portal, energy provider companies can run their business more smoothly and effectively. In recent day’s social  media platforms also plays a vital role in Business to Business processes. It is becoming an increasingly important part of any business’s marketing and client base development platform. The perception of social media marketing has shifted quickly  — no longer viewed as a trendy or passing fad, having a flexible and well- managed presence in each of the “big three” (Facebook, Twitter, and Google+) has  become a must for any business seeking to secure a place in both the traditional and digital marketplace (2). In this project, I will first analyze about different social media platforms using by the energy provider companies in Germany and the purpose of the usage of Social media platforms in their business process. I will also examine the various ways like biometric login, login with the help of social media portals, and any other easier pathways to login into the customer portals of energy provider companies. And also investigate on uncommon traditions used for the registration process of energy providers customer portals. This makes the registration and login process easier and flexible than earlier for the customers of energy provider companies. 1.1   Scope   The scope of this project is limited to the identification of different methods or routes used for the registration and login process of the customer portals of energy provider companies. The main goal of this project is to implement and develop an interface that  Page | 4 makes the registration and login process much easier than before to save the companies  valuable resources and the customers’  important time. 1.2   Motivation  To check the energy consumption details users have to login into their respective portal provided by the energy provider companies but some customers are facing difficulties  while doing so. Because they need to remember the login credentials of many sites  which they use in day to day life, which is not desirable. In case, if the user uses same password for different sites, security will be at stake. So, this project is aimed at reducing the difficulties of user by allowing them to login into portal provided by energy companies using login credentials of social networking sites e.g. twitter. User have to remember Every website or social media platform has its own user login credentials which allow the users to access into their accounts. In this context, customers of energy provider companies need to remember their user id and password to enter into the respective portal, to check their energy consumption details, etc. Incase, if the user uses same password for different sites, security will be at stake. With this research project, I propose to analyze how the existing and new energy providers in the SAP NetWeaver portal connected with the social media platforms. And also, to address the difficulties and rectify the problems which customers of energy provider companies are facing while logging into their website portals. 2.   Problem Statement In this modern age, every house or institution or organization needs electricity to run their electrical and electronic appliances. In order to get electricity, users make a contract with energy Provider Company. Then, the users are provided with login details to access their account. With this they can check their consumption details, payment details, and all the necessary information.
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